Cancel Endel: Easy Method

What is Endel

Overview

Endel is a personalised sound and music app designed to help with focus, relaxation, and sleep through adaptive audio environments.

It offers subscription plans that unlock Endel Premium features across devices and platforms.

How it works

Endel generates soundscapes that adapt to inputs like time of day and activity to support routines such as Focus, Relax, and Sleep.

The app can be subscribed to through the Endel app, the App Store, Google Play, or Endel’s web checkout.

How to cancel Endel

Cancel inside the Endel app

• Open the Endel app.
• Go to Settings → Manage Subscription → Cancel.
• This method applies to both trial and active subscriptions.
• See Endel support: Endel cancellation guide.

Cancel via platform stores or web

• On iOS (App Store): Settings app → tap your name → Subscriptions → select Endel → Cancel Subscription. Cancel at least 24 hours before trial end to avoid renewal.
• On Android (Google Play): Play Store → profile icon → Payments & subscriptions → Subscriptions → select Endel → Cancel subscription.
• On the web: Log into payment.endel.io → Manage subscription → Cancel.
• Deleting the app does not cancel a subscription; you must cancel via the appropriate store or web portal.

What happens when you cancel

Access after cancellation

After cancelling, you normally retain access to paid features until the end of the current billing period.

Access does not typically end immediately unless specified by the platform.

Renewal and account status

Cancellation stops auto-renewal at the end of the current period; it does not delete your account or data.

To remove account data or request deletion, contact Endel support or follow the privacy policy instructions.

Will I get a refund?

General refund policy

Refund entitlements depend on where you purchased the subscription and local rules that apply to consumers.

Endel follows specific platform and legal rules for refunds and withdrawals.

Platform and special-case rules

• Web purchases: Under German law (consumer right of withdrawal), there is a 14‑day statutory right to withdraw with a full refund if exercised correctly. See Endel legal notices: Legal section.
• App Store purchases: Refunds are handled by Apple; contact Apple Support. Endel cannot process App Store refunds: Apple refund info.
• Google Play purchases: You may request a refund by emailing a payment receipt (including GPA transaction ID) within 30 days to [email protected]. Refunds via Endel typically apply to 12‑month subscriptions and are processed in about 3 - 10 days: Google Play refund info.
• Lifetime plans: One-time purchases are generally non‑refundable and partial refunds are not provided.

Endel plans and pricing

Plans summary

Below are commonly listed Endel Premium plans and prices as displayed in the NZ App Store listings.

Prices use the '$' symbol on the store listing; a local currency variation may apply at checkout.

Pricing notes

These prices were listed via the NZ App Store but displayed with the '$' symbol (likely USD). No explicit NZ$ pricing could be confirmed here.

Always check the final price in your App Store/Google Play or Endel web checkout before confirming purchase.

Your consumer rights in New Zealand

Relevant NZ consumer protections

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which address faulty goods and unfair practices.

Digital subscriptions can be affected by these laws and by platform provider terms (Apple/Google).

Practical steps for NZ consumers

• If you bought via the App Store, request a refund through Apple Support and keep documentation of the request.
• If you bought via Google Play, follow Google’s refund process and contact Endel with receipt details if applicable.
• For web purchases, check the 14‑day withdrawal rule referenced by Endel (German law) and contact Endel support if you believe you qualify.

Customer experiences

Positive feedback

Many users report Endel helps with focus, relaxation, and improving sleep routines in daily use.

Reviews often describe the app as soothing, scientifically informed, and pleasant to use.

Negative feedback

Common complaints include unexpected charges, being charged after cancelling, and difficulties obtaining refunds.

Some users report confusing billing information and slow or unresponsive customer support in resolving disputes.

Documentation checklist

What to gather before contacting support

• Subscription receipt or order confirmation (App Store/Google Play or Endel web receipt).
• Transaction ID (e.g., GPA transaction ID for Google Play) and payment method details.
• Record of cancellation attempt (screenshots or timestamps) showing when and how you cancelled.
• Account email address used for the Endel subscription.

Where to send documentation

• Email Endel with receipts to [email protected].
• For App Store issues, contact Apple Support directly (Endel cannot issue App Store refunds).
• For Google Play refunds, include the GPA transaction ID in your email to Endel when applicable.

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the app cancels the subscription. It does not.

You must cancel through the Endel app, the App Store, Google Play, or the Endel web portal to stop auto‑renewal.

Waiting too close to renewal or trial end

Cancelling less than 24 hours before the trial or billing period ends can result in an unwanted renewal.

Always cancel at least 24 hours before the trial or subscription renewal date and keep a cancellation confirmation.

Comparative recap

Quick comparison

The table below summarises how to cancel, who handles refunds, and key timing notes by platform.

Takeaway

Always cancel via the platform where you purchased and keep receipts and cancellation confirmation to support any refund claim.

If in doubt, contact Endel support and the store provider immediately and retain all evidence of transactions and communications.

After cancelling

Immediate next steps

• Confirm cancellation in the platform subscription list or Endel app and save any confirmation screenshot or email.
• Monitor your bank or card statement for any unexpected charges after cancellation.

Useful links and contacts

• Endel cancellation guide: Endel support - cancel subscription
• Endel legal & refunds: Legal section
• Web payments portal: payment.endel.io
• Contact Endel by email: [email protected]
• Apple Support: use Apple’s refund and subscription support pages via your Apple account.
• Google Play Help: use Google Play help center for subscription and refund procedures.

Address

Head office (global)

Endel Sound GmbH

Sophienstraße 21, 10178 Berlin, Germany

Note on New Zealand address

Endel does not provide a New Zealand-specific postal address for cancellations; use the global address above or contact Endel support via email.

For legal notices or postal correspondence, send to the head office address and copy your support email communications.