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Cancellation service #1 in Canada
GuitarTuna is a mobile app (developed by Yousician/Ovelin) that provides a guitar and instrument tuner, tuning tools, tabs, and training features. It is offered as a free app with optional paid subscription tiers that unlock additional tools, lesson content and ad-free use.
The app is distributed through multiple platforms (Apple App Store, Google Play) and directly via the GuitarTuna / Yousician website; purchase and cancellation rules depend on where you subscribed.
When you cancel a subscription it will generally remain active until the end of the current billing period; you keep access to paid features until that expiry date but the subscription will not auto-renew afterwards. The exact behavior and the moment billing stops may vary by platform (App Store or Google Play may handle renewal and access differently).
Cancelling through a platform does not automatically delete your GuitarTuna account or personal data. If you want your account and associated data removed, request account deletion separately through the app or website settings or contact support. Deleting the app from your device does not stop billing.
Refund eligibility is platform-dependent. GuitarTuna’s documentation does not state a guaranteed 14-day refund right; refunds for App Store purchases must be requested through Apple’s refund/report-a-problem process and are granted at Apple’s discretion. GuitarTuna (Yousician) will not directly refund App Store purchases - Apple manages those transactions.
For Google Play purchases, refunds are requested via Google Play’s refund mechanism; policies vary with timing and reason. For purchases made directly on the GuitarTuna / Yousician website, GuitarTuna’s help center does not publish a clear, unified refund policy and user experiences indicate outcomes may vary - expect to contact Yousician support and provide purchase proof. If you believe a charge was unauthorized or misleading, you may also pursue a chargeback through your payment provider as a last resort. For context on App Store refund experiences see Apple discussions and for user-reported billing issues see user reports.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| GuitarTuna Play Yearly | C$39.99 | Annual | Full Play access |
| GuitarTuna Pro Subscription | C$6.99 | Monthly | Unlimited access to Pro features |
| GuitarTuna Play Monthly | C$9.99 | Monthly | Play plan monthly access |
| GuitarTuna Tools Monthly | C$6.99 | Monthly | Tools plan monthly access |
| GuitarTuna Pro | C$17.99 | One-time | Pro one-time purchase |
| GuitarTuna Learn Yearly | C$179.99 | Annual | Learn plan yearly access |
| GuitarTuna Tools Yearly | C$27.99 | Annual | Tools plan yearly access |
| All In One | C$12.99 | One-time | Bundle of multiple features |
Prices are exact CAD values as listed in the Apple App Store for Canada as of late 2025.
Canadian consumers are protected by federal and provincial rules that address unfair practices, unauthorized charges and false or unclear disclosure. For subscription charges, remedies can include refunds, disputes through your card issuer, or complaints to a provincial consumer protection agency if the renewal or trial terms were not adequately disclosed.
For App Store and Google Play purchases you must generally use the platform’s refund process first (Apple or Google). If the platform denies relief and you believe the charge is unauthorized or was misrepresented, contact your bank or card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office.
Many users praise GuitarTuna for accuracy and convenience as a tuner and for additional training features; reviewers often compare it favorably to physical clip-on tuners. At the same time some users report unexpected subscription charges after free trials or auto-renewals, difficulty obtaining refunds, and instances of ads appearing despite purchases. Accessibility issues have been reported by visually impaired users related to microphone permissions and VoiceOver compatibility. Experiences with refunds and support appear mixed and can depend heavily on the purchase channel (App Store, Google Play, or direct web purchase).
Common errors include uninstalling the app or deleting the GuitarTuna account while assuming the subscription is cancelled - this does not stop platform-managed renewals. Another frequent mistake is contacting the wrong party: App Store purchases must be handled via Apple’s report-a-problem system, Google purchases via Google Play, and website purchases via Yousician support. Missing or not saving receipts and not taking screenshots of subscription settings can make refund or dispute requests harder to resolve.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refund requests go through Apple (report a problem); GuitarTuna does not directly refund App Store purchases. | Medium - High (Apple decisions are discretionary; outcomes vary) |
| Google Play | Request refunds via Google Play’s refund process; outcomes vary by timing and reason. | Medium (Google has formal refund windows but results depend on case) |
| Website (GuitarTuna / Yousician) | Cancellation is done on the site; refund policy is not clearly published and may require direct support contact - outcomes vary. | Medium (depends on Yousician support response and proof provided) |
After you cancel, keep a copy of the cancellation confirmation (screenshot or email) and note your subscription end date. If you need a refund, follow the platform-specific refund steps: for App Store purchases use Apple’s report-a-problem/refund portal, for Google Play use Google Play’s refund process, and for web purchases contact Yousician support via their help center. Useful links: GuitarTuna cancellation help: How to cancel your GuitarTuna subscription, user billing reports: user reports, and Apple refund discussions: Apple discussions. If you face unauthorized charges, consider contacting your bank or provincial consumer protection office for next steps.
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Written by Jacob Bouchard
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.