Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – The New York Times
620 Eighth Avenue
10018 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the The New York Times service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation The New York Times: Easy Method
What is The New York Times
The New York Times is a U.S.-based news organisation offering digital and print journalism, opinion, and a suite of digital products including puzzles and games. Canadian readers commonly subscribe for full digital access (NYTimes.com and apps) or for specific products such as NYT Games.
How to cancel The New York Times
- App Store (iOS): If you subscribed through Apple, cancel in your Apple ID/iTunes/App Store account settings by turning off auto-renew. Disable auto-renew at least 24 hours before the end of the current billing period to avoid the next charge.
- Google Play (Android): If you purchased via Google Play, open the Play Store app, go to Payments & Subscriptions > Subscriptions, find The New York Times subscription and cancel there. NYT’s system cannot process cancellations for purchases made through Google Play.
- Web (NYTimes.com): Sign in at NYTimes.com, go to your Account > Subscription Overview and follow the cancellation options. Cancellation takes effect at the end of your current billing period and stops future charges.
What happens when you cancel
When you cancel, your subscription remains active until the end of the current billing period; you retain access to paid content and services for that time. Cancellation stops automatic renewal, so no further charges will be billed after the period ends. NYT retains account and transaction records per its policies; cancelling does not automatically delete your account or personal data - see NYT’s privacy statements for data-retention details.
Will I get a refund?
In Canada, subscription fees are generally non-refundable except where required by applicable law. Cancelling stops future charges but typically does not entitle you to a refund or credit for the unused portion of a billing period. An important exception applies to Québec residents: Québec law and NYT’s Terms of Sale provide a right to a pro-rata refund for the unused portion of a billing period when cancelling mid-term, subject to a cancellation fee of up to 10% of the unused amount (maximum CAD $50).
The New York Times plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| All Access - Annual (via web) | C$244.40/year (~C$20.37/month) | Annual | Full digital access (NYTimes.com + apps) |
| All Access - Monthly (via web) | ≈C$20 - 26/month | Monthly | Full digital access; estimate based on USD price converted to CAD |
| All Access - Monthly (promotional low weekly rate) | C$2 - 4 per month (promotional; e.g., C$0.50 - 1/week) | Monthly (promotional) | Promotional App Store offer for Canadians; includes all access |
| Games-only - Monthly (Google Play Canada) | C$2.99/month | Monthly | Access to NYT Games only |
Your consumer rights in Canada
Canadian subscribers are generally bound by NYT’s Terms of Sale, which state subscription fees are non-refundable except where required by applicable law. Provincial and territorial consumer-protection laws apply where relevant and may override the Terms. Québec residents have a statutory right to a pro-rata refund when cancelling mid-term subject to a permitted cancellation fee (≤10% of the unused amount; maximum CAD $50). The EU/UK 14-day digital withdrawal right does not apply to Canada.
Customer experiences
User feedback is mixed. Many subscribers praise NYT content and games such as Wordle, Mini Crossword, and newsletters like The Morning. Criticisms commonly mention difficulty cancelling subscriptions when purchased through third parties (App Store or Google Play), unexpected or continued charges after cancellation, and frustrating customer-service interactions - some reporting problems with chatbots or delays reaching a human agent. App issues noted by some users include bugs in games and paywall changes.
Documentation checklist
- Account email and username used for the subscription
- Order number or receipt (if available) and approximate purchase date
- Last 4 digits of the card on file or payment method reference
- Device/platform used to subscribe (iOS App Store, Google Play, or web)
- Screenshot of subscription status or billing charge (if disputing a charge)
- If you live in Québec, proof of residency (for pro-rata refund request)
Common mistakes
Many problems arise when subscribers try to cancel in the wrong place: if you bought through Apple or Google, cancelling in your NYT account will not stop charges - those must be cancelled in the App Store or Google Play account. Another frequent error is waiting until the last minute; App Store auto-renewal must be disabled at least 24 hours before the renewal date to avoid the next charge. Users sometimes assume cancellation triggers an immediate refund - typically it does not, unless local law (e.g., Québec) or a specific promotion provides one. Finally, relying solely on email for account issues can delay resolution; NYT advises phone or chat for account-specific help.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Generally no refund; cancel at least 24 hours before renewal. Québec rules may apply. | Moderate - cancel via Apple ID; users report occasional issues or unexpected charges |
| Google Play (Android) | Generally no refund; manage through Google Play. Québec rules may apply. | Moderate - cancel via Play Store; NYT cannot process these cancellations |
| Web (NYTimes.com) | Generally no refund; cancellation stops future charges; Québec: pro-rata refund possible with fee. | Low - can cancel in Account > Subscription Overview; effective at period end |
After cancelling
After you cancel, keep confirmation emails and screenshots of your subscription page or any cancellation confirmation. If you need help or want to confirm a cancellation made through a third party, use the platform’s support pages and NYT help resources. Useful links: NYT subscription help and account pages at NYTimes subscriptions and NYT Help Centre; Apple support for subscriptions at Apple Subscriptions; Google Play help at Google Play Subscriptions. For billing disputes, gather documentation listed above and contact the appropriate platform or NYT support by phone/chat as recommended.
Address
The New York Times Company, 620 Eighth Avenue, New York, NY 10018, USA