Cancellation The Straits Times: Easy Method

What is The Straits Times

The Straits Times is a Singapore-based news organisation and daily newspaper published by SPH Media. It offers digital access through apps and a website, plus international subscription options, providing news, features and e‑paper editions to readers worldwide.

How to cancel The Straits Times

• App Store (iOS): Open your Apple ID subscription settings on your iPhone/iPad or via the App Store app, locate The Straits Times subscription and select Cancel. The subscription remains active until the end of the current paid period.
• Google Play (Android): Open the Google Play Store, go to Payments & subscriptions > Subscriptions, select The Straits Times and Cancel. The subscription remains active until the end of the paid period; refunds for past periods are generally not provided except where Google Play policy allows.
• Web / SPH Media subscriptions: Provide at least 30 days' notice to SPH Media to cancel. Contact SPH Media by email, phone or by postal mail to the Customer Experience Team (see address below). Cancellation takes effect after the required notice period; keep a copy of your request as proof.

What happens when you cancel

If you cancel through the App Store or Google Play, your digital access continues until the end of the current paid period you already paid for; billing will stop at the next renewal. If you cancel a web subscription with SPH Media, the cancellation is processed after the minimum 30‑day notice period and access ends when that period completes. SPH retains account and subscription information according to its policies; if you need data or receipts, request them before or when you cancel.

Will I get a refund?

SPH’s general policy is that subscription fees once charged are non‑refundable and there is no automatic 14‑day cooling‑off right for these digital subscriptions. For App Store and Google Play purchases, refunds for past billing periods are generally not provided - exceptions may apply under the platform providers’ refund policies (for example, Google Play refund exceptions). If your subscription has a minimum term or promotional pricing, pro‑rated or early‑termination allowances may apply only where explicitly stated in your contract with SPH.

The Straits Times plans and pricing

Your consumer rights in Canada

Canadian federal and provincial consumer protection laws generally do not grant a universal 14‑day cooling‑off right for digital subscription services. Refund rights depend primarily on the provider’s stated policy and the terms of the contract. In some limited circumstances (for example, certain misrepresentations, deceptive practices or specific provincial rules for certain contract types) you may have remedies under provincial consumer protection legislation, but these are fact‑specific and do not create a general right to cancel digital subscriptions for a refund.

Customer experiences

Public reviews are mixed. App Store ratings for the iOS app show high satisfaction scores for the app experience and readability. Positive comments highlight breadth of coverage and user interface. Negative reports - seen in user forums and review boards - include recurring billing after users believed they had cancelled, delivery or service resumption failures after suspensions, and slow or unhelpful customer support responses when attempting to cancel online or resolve billing issues. These experiences suggest keeping careful records when you request a cancellation.

Documentation checklist

• Account email/username and subscription order number (if available)
• Proof of purchase or receipt (App Store/Google Play or SPH receipt)
• Dates of subscription start and last payment
• Copy of your cancellation request (sent email or a dated copy of posted letter) and any reply
• Bank or card statements showing recurring charges

Common mistakes

Common errors include cancelling the subscription on the provider’s website but not cancelling the in‑app subscription (or vice versa), assuming cancellation is immediate when a notice period applies, failing to retain proof of the cancellation request, and expecting automatic refunds for previously billed periods. For in‑app subscriptions people sometimes cancel only the app on their device without disabling the recurring payment in the App Store or Google Play subscription settings.

Comparative recap

After cancelling

After sending your cancellation request, keep a copy of the message or a proof of posting and monitor your bank or card statements to ensure billing stops at the next renewal. If you purchased through Apple or Google, check the subscriptions section in your account to confirm cancellation. If charges continue after cancellation, use your documentation to contact the payment platform (Apple/Google) and SPH Media. Helpful pages: manage Apple subscriptions, manage Google Play subscriptions, and The Straits Times subscription/contact pages linked below.

Manage subscriptions on Apple | Manage subscriptions on Google Play | The Straits Times subscriptions | SPH Media

Address

Customer Experience Team, Consumer Division, SPH Media Ltd, 1000 Toa Payoh North Annexe Level 6, News Centre, Singapore 318994