Cancellation The Irish Times: Easy Method

What is The Irish Times

Overview

The Irish Times is a Dublin‑based news organisation offering digital subscriptions that provide access to its website, apps, archives, subscriber‑only content and (for premium plans) an ePaper replica. It sells subscriptions directly via its website and indirectly through mobile platforms (Apple App Store and Google Play), with separate billing and refund arrangements depending on the purchase channel.

How to cancel The Irish Times

• Web (direct) subscriptions: Send an unequivocal written notice (email or post) to The Irish Times. For the statutory 14‑day cooling‑off period you are entitled to a full refund; outside that period monthly subscriptions may be cancelled with at least ten business days’ notice before the next billing date and annual subscriptions may be cancelled with ten business days’ notice but are not eligible for partial refunds. For proof, send by registered post or keep a copy of your email and delivery receipt; address: The Irish Times DAC, PO Box 74, 24‑28 Tara Street, Dublin 2, D02 CX89, Ireland.
• App Store (iOS) and Google Play (Android): Cancel through your Apple or Google account (e.g., iOS: Settings → Apple ID → Subscriptions; Android: Play Store → Subscriptions). Refunds and billing disputes are handled by Apple or Google under their terms, not directly by The Irish Times.

What happens when you cancel

If you cancel within the 14‑day cooling‑off window after taking out a web‑direct contract you are entitled to a full refund and access will end in line with the refund terms. If you cancel a monthly subscription after the cooling‑off period you will normally keep access until the end of the paid billing period; subsequent renewals stop after the notice period. Annual subscriptions cancelled after the cooling‑off period generally remain active until the end of the paid year but do not receive partial refunds for unused time. For app‑store purchases, cancelling prevents automatic renewal but access and refunds follow Apple’s or Google’s rules. The Irish Times retains the right to keep certain account and transaction records in line with its privacy and data retention policies.

Will I get a refund?

For web‑direct subscriptions you have a 14‑day right to withdraw and must receive a full refund within 14 days of notice if you cancel in that period. After the cooling‑off window, monthly payments are not refundable and annual subscriptions do not receive partial refunds. For subscriptions purchased via Apple or Google Play, refunds are governed entirely by Apple’s or Google’s refund policies and are not issued by The Irish Times. In all cases refunds should be made to the original payment method; timing and eligibility depend on the channel and the applicable platform or card issuer rules.

The Irish Times plans and pricing

Your consumer rights in Canada

Canadian consumers subscribing from Canada should note that The Irish Times’ published terms provide a 14‑day right to cancel for web‑direct contracts with a full refund when exercised in that period. For purchases made through Apple or Google the platform provider’s terms and Canadian payment card protections will generally apply to disputes and refund requests. Cross‑border digital services can be subject to the rules of the platform, the merchant’s terms, and the card issuer; if you have difficulties obtaining an owed refund, consider contacting your card issuer or the platform’s support for chargeback or dispute options.

Customer experiences

Reviews are mixed. Positive feedback highlights strong journalism, fact‑checking, quality podcasts and reasonable value for the content. Some users report helpful customer service experiences for specific queries. Negative reports focus on difficulty cancelling (including claims that phone calls were required), delayed or continued home delivery despite cancellations, slow refunds for delivery problems, lack of confirmation after cancellation requests and inconsistent communication. These mixed experiences mean it is important to keep clear, dated records when you cancel.

Documentation checklist

• Subscription confirmation (order number or welcome email), recent billing statement showing the charge, copy of your cancellation message (email or letter), proof of delivery (registered post receipt or sent email timestamp), screenshots of app‑store subscription page if applicable, and payment method details (card or PayPal transaction ID).

Common mistakes

Typical mistakes include: assuming a phone call is sufficient when The Irish Times requires an unequivocal written statement for web‑direct cancellations; cancelling in the app but not checking the platform’s refund policy; failing to allow the required ten business days’ notice before a billing date which can lead to an extra payment; expecting pro‑rated refunds for annual subscriptions when the terms disallow them; and not retaining proof of sending the cancellation (registered post receipt or email copy), which makes disputes harder to resolve.

Comparative recap

After cancelling

Keep copies of everything (confirmation emails, cancellation notice and proof of posting). Allow the stated notice period and check your next billing statement to ensure auto‑renewal stopped. For web‑direct terms see The Irish Times terms page: The Irish Times - Terms & Conditions. For platform refunds and subscription management use Apple’s guide: Manage subscriptions on iPhone and Google Play’s guide: Cancel, pause or change a subscription. If you cannot resolve a refund or billing error, contact your card issuer or payment provider to explore dispute or chargeback options.

Address

The Irish Times DAC, The Irish Times Building, PO Box 74, 24‑28 Tara Street, Dublin 2, D02 CX89, Ireland