Cancellation Beam: Easy Method

What is Beam

Beam is a private company that provides digital services and subscription products from its headquarters in Italy. This guide explains how a Canadian consumer can cancel a Beam subscription or service, what to expect after cancellation, and how Canadian consumer protections may apply.

How to cancel Beam

To ensure your cancellation is received and recorded, Beam requires written communications for cancellations and complaints. The most reliable method is sending a signed cancellation letter and keeping proof of delivery. You can also contact Beam by fax or email but retain copies and delivery confirmations.

• Write a clear cancellation letter including: your full name, account or invoice number (if available), the service or subscription to cancel, and the desired effective date of cancellation. Sign and date the letter.
• Send the letter by registered mail with return receipt (raccomandata A/R) to: BEAM S.r.l., Via Ettore Majorana 2, 31025 Santa Lucia di Piave (TV), Italy. Keep the receipt and tracking details.
• Alternatively, send the signed letter or a cancellation notice by fax to +39 0422 743921 or by email to [email protected]. Keep copies of the sent email and any delivery/read receipts, or fax confirmation pages.
• After sending, monitor your bank or card statements and your account for confirmation of the cancellation. If you do not receive confirmation within a reasonable time (typically 14 - 30 days), follow up in writing and keep records.

What happens when you cancel

When Beam receives and accepts a valid cancellation, your access to the paid service or subscription will be terminated according to the contract’s terms - immediately or at the end of the paid period. Automatic renewals will be stopped for future billing cycles once the cancellation is processed. Beam will retain any personal data as described in its privacy policy; the company should specify how long they retain data and the process for deletion or export on request.

Will I get a refund?

Refund eligibility depends on the terms and conditions of your specific Beam contract. In many cases, refunds for unused time are governed by the subscription terms (for example, whether the subscription is prepaid, billed monthly, or annual). Exceptions may include cases of misrepresentation, defective service, statutory rights under applicable consumer protection laws, or where Beam’s terms explicitly allow prorated refunds. If you believe you are entitled to a refund, request it in writing and include proof of payment and the reason for the claim.

Beam plans and pricing

Your consumer rights in Canada

Canadian consumer protection is primarily regulated at the provincial level, so your exact rights can depend on where you live. In broad terms, Canadian consumers are protected against unfair or deceptive practices, and you may have remedies if a service is misrepresented or defective. For card payments, you can also contact your card issuer to dispute unauthorized or recurring charges. If you signed up while in a province with a mandatory cancellation or cooling-off period, that rule may apply. If you have concerns about unfair contract terms or cross-border services, consider contacting your provincial consumer protection office or the Competition Bureau for guidance.

Customer experiences

Customers report a range of experiences when cancelling cross-border subscriptions: some receive prompt confirmations and final bills, while others must follow up repeatedly. Written cancellations sent by registered mail tend to receive more reliable acknowledgement. Responses via email or fax are sometimes faster but can be less certain unless a delivery/read receipt or confirmation is obtained. If a refund or disputed charge is involved, resolution times vary widely depending on documentation provided and the terms of the subscription.

Documentation checklist

• Signed cancellation letter with full name, account/invoice number, service to cancel, and requested cancellation date.
• Proof of sending (registered mail receipt and tracking, fax confirmation page, or email delivery/read receipt).
• Copies of relevant invoices, receipts, payment records, and the original contract or terms and conditions.
• Any correspondence with Beam (emails, chat transcripts, support ticket numbers) and notes of phone calls (date, time, name of representative).

Common mistakes

Many consumers assume an email or a phone call is sufficient; without written proof, disputes are harder to resolve. Others forget to include identifying details such as account or invoice numbers, which delays processing. Sending a cancellation to the wrong address or to a third-party reseller instead of Beam’s official postal address can lead to missed cancellations. Finally, not retaining proof of delivery (registered mail receipt, fax confirmation, or email read receipts) is a frequent error that weakens your position if billing continues.

Comparative recap

After cancelling

After you have sent your cancellation, keep all records and watch for a written confirmation from Beam. Check that recurring charges stop on your bank or card statements. If charges continue, use your documentation to contact Beam again and, if needed, contact your payment provider to dispute unauthorized charges. For further information about cross-border consumer rights and dispute resolution, consult Canadian federal and provincial consumer resources and consider obtaining legal advice for unresolved disputes.

Helpful links: Beam official website, Competition Bureau of Canada, Government of Canada - Consumer Information, and your provincial consumer protection office (for example, Ontario or Quebec).

Address

BEAM S.r.l.
Via Ettore Majorana 2
31025 Santa Lucia di Piave (TV)
Italy
Fax: +39 0422 743921
Email: [email protected]