Cancellation Bear: Easy Method

What is Bear

Bear is a note-taking app for macOS, iPadOS and iOS (and Android via separate distribution) that offers rich text notes with tagging, themes, and sync/encryption features under a paid "Bear Pro" subscription. Development and subscription management for direct web customers is handled by Shiny Frog, the company behind Bear.

The app's paid features include iCloud sync, advanced export formats, encryption, and other productivity tools; billing and support pathways differ depending on whether you subscribed through Apple, Google Play, or directly on the web.

How to cancel Bear

• App Store (iOS/macOS): Open the Settings app on your iPhone/iPad or the App Store on your Mac, go to your Apple ID > Subscriptions, find "Bear" or "Bear Pro" and cancel there. Bear (the app) cannot cancel App Store subscriptions for you. See Bear's FAQ for details: bear.app.
• Google Play (Android): Open the Google Play Store app, tap your profile > Payments & subscriptions > Subscriptions, locate Bear and cancel from Google Play's subscription settings. Bear cannot cancel Google Play subscriptions from inside the app. See Bear support: support.bearwww.com.
• Web (direct via Shiny Frog): If you subscribed directly on Bear's website, sign in to your Bear account on the web and use the account management / subscription page to cancel; if you can't cancel online, contact Shiny Frog support via the contact options on bear.app.

What happens when you cancel

When you cancel a subscription, your paid access will continue until the end of the current billing period; the subscription does not generally prorate or provide a partial refund. After the paid period ends, paid features such as sync, some export options, and encryption-related conveniences may stop working. Your notes remain stored in your account/device but some export or sync features may be unavailable unless you renew.

Make sure you export or back up any notes you need in a usable format before the subscription ends and confirm cancellation via the platform (Apple ID, Google Play, or Shiny Frog account) so it does not auto-renew.

Will I get a refund?

Refund policy depends on where you purchased the subscription. If you bought Bear through the App Store, refunds must be requested from Apple via reportaproblem.apple.com or Apple's support channels; Bear/Shiny Frog does not process App Store refunds. If you purchased through Google Play, refunds must be handled by Google Play support. If you purchased directly from Bear (Shiny Frog) on the web, Bear's terms state paid fees are non-refundable except where required by law; Shiny Frog says it will honour Canadian consumers' statutory rights.

For Canadian residents, local consumer protection laws may provide additional rights relating to refunds, cancellations, or contract termination; Bear's terms indicate it will respect those rights where applicable, so you can raise that point with Shiny Frog support if you believe a legal exception applies.

Bear plans and pricing

Your consumer rights in Canada

Bear's stated terms recognize that Canadian residents have rights under local consumer protection laws that may override or supplement the posted terms. While Bear/Shiny Frog generally states paid subscription fees are non-refundable, the company commits to honouring Canadian statutory rights - this can include rights to cancel purchases or receive refunds in specific circumstances. If you believe your situation is covered by Canadian law, mention those rights when contacting Shiny Frog, and retain receipts and correspondence to support any request.

Customer experiences

User reports are mixed. Some users say Bear support was helpful and resolved sync or update issues quickly. Others report slow or inconsistent responses from customer support, particularly during more complex sync problems, with replies sometimes taking days or weeks. There have also been reports of subscription-pricing glitches (for example, the App Store showing higher-than-expected renewal prices), which some users resolved via subscription restoration steps but found disconcerting.

These experiences suggest that while many routine cancellations and requests proceed smoothly, more complex refund or sync disputes can involve longer wait times and extra follow-up.

Documentation checklist

• Account email and username used for Bear.
• Proof of purchase: App Store/Google Play receipt or web invoice (PDF/screenshots).
• Date of last charge and billing platform (Apple ID, Google Play, or Shiny Frog web).
• Screenshots of active subscription page in App Store / Google Play / Bear account page.
• Any support ticket numbers or previous correspondence with Bear/Shiny Frog.

Common mistakes

People commonly try to cancel Bear from inside the app on iOS/macOS expecting the app to stop the App Store subscription; in fact, Apple requires cancellation through your Apple ID's subscriptions. Another mistake is requesting a refund from Bear when the purchase was made through Apple or Google - platform purchases require using the platform's refund process. Users also sometimes cancel the wrong account (for example a different Apple ID) or forget to export their notes before paid features (like sync or export) stop working.

Always verify which store handled the original purchase, confirm the cancellation in that store, and keep receipts/screenshots in case you need to escalate.

Comparative recap

After cancelling

After you cancel, confirm you received a cancellation confirmation from Apple, Google Play, or Shiny Frog and keep that confirmation for your records. If you need your notes after paid features end, export them while your subscription is still active (Bear supports PDF, HTML, DOCX, JPG, ePub exports). For App Store refund requests, use Apple's Report a Problem; for Google Play refunds, follow Google Play refund procedures; for web account or billing disputes contact Shiny Frog via links on bear.app. If you are a Canadian resident and believe local consumer law applies, mention that in any communications and provide receipts and dates.

Address

C/O Clinton Higgins, Trident House, Dublin Road, Naas, Kildare, Ireland W91 VY6W

If you prefer to send a written cancellation request by post, consider using registered mail (for example, raccomandata A/R) so you have delivery confirmation.