Cancellation Beam: Easy Method

What is Beam

Beam as a mental wellness subscription

Beam is presented as a subscription-based mental wellness app that focuses on guided meditations, sleep stories, and mood tracking. In plain terms, you pay for digital content that helps with relaxation, sleep, and daily mental clarity, not for a one-time product.

Here is the part that can confuse users in the Philippines. The available public cancellation material is stronger than the public pricing material. Beam clearly provides account support and account deletion help through its support page, but its public terms and local plan details are not especially transparent for Philippine users.

What people usually pay for inside the service

The paid value is tied to premium access. That usually means unlimited meditation sessions, sleep audio, and features connected to tracking your mood or usage habits over time. If you stop paying, access to premium content normally ends at the close of the paid billing period.

The business model appears to rely on recurring billing. Beam's terms say subscriptions renew automatically unless you cancel before the end of the current billing period, which means your card or saved payment method can be charged again every month or year if you do nothing.

Availability in the Philippines and local practical issues

Beam is accessible online and support is available through the app and by email at [email protected]. For users in the Philippines, one practical issue already shows up in the research data: some users report difficulty reaching customer support because contact options are limited.

Pricing for Philippine users is not well published. Some research material mentions plan prices such as Pro Plan Monthly at $9.99 (₱10)* and Pro Plan Yearly at $6.99 (₱7)*, but the conversion data provided is obviously unrealistic for real PHP value. Heads up: treat those numbers as raw source figures only, not as a reliable local market price.

What to understand before you cancel

The truth is, Beam's cancellation flow looks simpler on paper than it feels in real life when you are trying to avoid another charge. If you subscribed directly on the web, cancel inside your Beam account. If you subscribed through App Store or Google Play, you need to cancel in that store, not just inside Beam.

If you are already thinking of replacing Beam after cancellation, the research data also points to names such as Beam and Go, Beam PH, and Beam Global Philippines. These are not direct wellness substitutes, but they are separate services that share the Beam name, so do not mix them up when looking for support or billing records.

How to cancel Beam without getting charged again

Checks to do before you tap cancel

Many users get frustrated because they think cancellation is done, then the next bill still appears. Before you cancel, open your account and note the exact billing date, take a screenshot of your current plan name, and save any meditation history or personal notes you may want later.

Also check where you originally subscribed. This is the most common mistake with app-based subscriptions. If the charge appears under Apple or Google on your card statement, cancel through App Store or Google Play. If the charge appears as Beam or through the Beam website, cancel on the web or with Beam support.

• Screenshot your plan page and billing page
• Check the next renewal date
• Save the email linked to the account
• Search your bank statement for the exact merchant name

Cancel through your Beam web account

The direct account route is the clearest option when you subscribed on the web. Log in to your Beam account, go to the Subscription or Billing section, and follow the cancellation prompts. The support data specifically says to navigate to Subscription or Billing and cancel there.

If you need help deleting the account itself, Beam has a public support article here: Beam account deletion help. Cancellation and account deletion are not always the same thing, so make sure the subscription status shows canceled before you delete anything.

A good click path to look for is Account > Subscription or Billing > Manage Plan > Cancel Subscription. User interfaces change, but the keywords Subscription, Billing, Manage, and Cancel are the ones Beam itself references in its support flow.

Cancel through App Store on iPhone or iPad

If you subscribed on iOS, open App Store, tap your profile icon, tap Subscriptions, find Beam, then tap Cancel Subscription. This route matters because canceling inside the Beam app alone may not stop an Apple-managed recurring payment.

After canceling, iOS usually shows the expiry date of your current access. Take a screenshot of that page. In disputes about continued charges, an App Store cancellation screen is one of the strongest proofs you can keep.

Cancel through Google Play on Android

If your Beam subscription was started through Android billing, open Google Play Store, open your profile or menu, tap Payments and subscriptions or Subscriptions, select Beam, then tap Cancel Subscription. Google's system is the one that controls the renewal in this setup.

Do not uninstall the app and assume the job is done. Uninstalling removes the app from your phone, but it does not automatically stop a recurring subscription. A lot of users learn this only after the next charge lands.

Cancel by email, chat, or post if the account route fails

Beam lists live chat inside the app under Support and email at [email protected]. There is no published phone number in the verified support data, and support hours are not specified, so email and in-app chat are the realistic backup channels.

Write a short message with your account email, your billing date, and a direct request to cancel auto-renewal. Ask for written confirmation. If you want paper trail outside the app, you can also send a letter to the company address. Some users now use a digital registered mail service such as Postclic for timestamped proof of sending and opening, which can be useful if a billing dispute escalates.

If you send a physical letter, use this address:

• 3/F The Globe Plaza, Pioneer St., Mandaluyong City, Metro Manila, Philippines

This postal route should be a backup, not your main route. It is slower than account cancellation or store cancellation, and the key goal is to cancel before the next billing date.

What changes once your cancellation goes through

Your premium access usually continues until the paid period ends

Beam's terms say the subscription renews unless you notify Beam before the end of the applicable subscription period. In practice, that usually means you keep premium access until your current billing cycle expires, then the next renewal does not happen.

Example: if your monthly renewal date is April 25 and you cancel on April 10, you would normally keep access until April 25. You are stopping the next charge, not rewinding the current paid month.

If you do nothing, auto-renewal stays active

The auto-renewal clause is clear: unless you notify Beam before the end of the current period, Beam may collect the next monthly or annual fee using the payment method on file. That matters because many continued-charge complaints start with users assuming a deletion request also canceled billing.

If you are near the renewal date, cancel immediately and save proof on the same day. A screenshot with date and time can help if a charge appears after the cancellation request.

Data after cancellation is not clearly explained

Beam's terms do not clearly specify how long your data is kept after cancellation. That means there is no solid public promise on what gets deleted, what stays, or when it disappears after the subscription ends.

Because of that gap, export or save anything important before canceling. That includes wellness logs, mood entries, favorite sessions, invoices, and screenshots of your profile and billing page. If you also want the account removed, use the Beam help article for account deletion after confirming the subscription itself is no longer active.

Beam refund policy and how refund requests really work

What the available policy says

Beam's refund policy is not simple because the public material in the research covers different Beam services. One example from Beam Checkout says device sales are final, with refunds considered only in specific cases such as failed KYM verification, and eligible refunds can take up to 45 business days after approval.

That does not read like a consumer-friendly subscription refund policy. More importantly for app users, the available materials do not clearly promise pro-rated refunds for unused subscription time. So if you cancel halfway through a month, do not assume you will get money back for the unused days.

Your rights in the Philippines for withdrawal and cancellation

In the Philippines, consumer protections for cancellations are mainly tied to the Consumer Act of the Philippines or RA 7394 and DTI enforcement. For door-to-door or direct sales, there is a 7 working day cooling-off period. For online purchases, there is no universal statutory cooling-off rule that automatically applies to every digital subscription.

That means Beam's own terms and billing flow matter a lot. If the company did not clearly disclose renewal or billing, or if a charge continued after cancellation, that can become a consumer complaint issue with DTI even without a broad online cooling-off right.

How to request a refund step by step

Start with the fastest channel linked to how you paid. If you paid on the Beam website, contact support through in-app chat and [email protected] on the same day. Include your account email, charge date, amount, and a screenshot of the cancellation confirmation.

If you paid through App Store, request cancellation there and then use Apple's own refund process from your Apple account. If you paid through Google Play, cancel in Google Play and then use Google's purchase history and support flow for the refund request. Store billing disputes usually move faster than arguing only inside the app.

• Send the refund request within 24 hours of spotting the charge
• Attach receipt, transaction ID, and cancellation proof
• State whether the charge was unauthorized or post-cancellation
• Ask for a written decision by email

Chargeback, GCash, Maya, and bank disputes

If Beam or the store does not resolve a continued charge, you can dispute it with your bank, credit card issuer, GCash, or Maya. Under BSP-related banking practice in the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction, so do not wait too long.

Use chargeback as a last resort for unauthorized or post-cancellation charges. Keep screenshots of the cancellation page, the confirmation email, and the statement entry. For subscription complaints as a consumer issue, DTI can also receive complaints under RA 7394.

Beam terms, renewal rules, and subscription conditions that matter

The auto-renewal clause is the one to watch

Beam's terms say the subscription automatically renews unless you notify Beam before the end of the current monthly or annual period. The practical meaning is simple: if you forget to cancel, the next recurring fee can be collected automatically using the card or payment method saved on your account.

This clause is the single most important reason to cancel early. Doing it at least a few days before the renewal date gives you time to notice if the cancellation did not register properly.

Commitment, free trial, governing law, and disputes

The available terms data does not clearly specify a minimum commitment period, detailed free trial conversion rules, governing law, or a dispute resolution procedure. It also does not clearly explain data retention after cancellation.

For users, that means several basic questions remain unclear in public documentation. If you are starting a subscription, save the checkout screen and trial terms at the moment of purchase, because those details may not be easy to retrieve later if there is a billing argument.

Beam plans and pricing for Philippine users

Published plan figures found in research

These prices are approximate and were converted from USD using the supplied rate 1 USD ≈ 1.0 PHP. The conversion is clearly not realistic for actual market exchange, so you should confirm the exact local amount on the official checkout screen before subscribing.

Which plan looks cheaper and what to watch for

Based on the raw research figures, the yearly option appears cheaper on a monthly equivalent basis than the monthly option. Using the provided numbers, the gap is $3.00, which is about 30% lower than the monthly plan price.

Still, the local PHP conversion in the source is unreliable, so the real comparison should be done on the checkout page at the moment you subscribe. Take note of taxes as well, because Beam's terms mention the subscription fee may be collected together with any taxes.

Pricing transparency is weaker than it should be

The research also includes unrelated Beam references such as a cryptocurrency price of about ₱0.1242 per unit and steel beam prices of roughly ₱900 to ₱6,000 per meter. Those are not subscription prices and should not be confused with the Beam wellness app.

This naming overlap is exactly why screenshots matter. Save the plan name, the billed amount, and the merchant descriptor shown at checkout, especially if you may need a refund or chargeback later.

Your cancellation rights in the Philippines when Beam billing goes wrong

The laws that matter for Beam users

For Philippine users, the main law to know is the Consumer Act of the Philippines or RA 7394. DTI, through its Consumer Protection Group, handles many consumer complaints involving online subscriptions, misleading practices, and post-cancellation billing problems.

For payment disputes, BSP rules and bank procedures matter because continued or unauthorized charges are often solved faster through the payment channel than through customer support. This is especially relevant if Beam keeps charging after a valid cancellation.

Cooling-off and withdrawal in plain language

The 7 working day cooling-off period is mainly associated with door-to-door or direct sales. For online subscriptions like Beam, there is no broad automatic cooling-off rule that guarantees a no-questions-asked refund in every case.

That does not leave you helpless. If the subscription terms were unclear, the auto-renewal was poorly disclosed, or you were billed after canceling, you can still escalate through DTI and your payment provider. The key is evidence, not just a complaint message.

How to file a complaint in the Philippines

Start by gathering proof: cancellation screenshot, billing receipt, support emails, and your bank or card statement. Send Beam one final written complaint by email and through in-app chat, giving a short deadline such as 3 business days for a response.

If there is no fix, file a consumer complaint with DTI's Consumer Protection Group and file a transaction dispute with your bank, GCash, Maya, or credit card issuer. For card disputes, act within 60 days from the statement date when possible.

Useful authority contact details

The authority named in the research data is the Consumer Protection Group of the Department of Trade and Industry or DTI. If your problem is a misleading subscription flow or refusal to address a billing complaint, DTI is the right public agency to contact.

You can start with DTI's official website and complaint channels, then follow the instructions for consumer complaints under RA 7394. This route works best when you already have clean documentation showing when and how you canceled.

What customer reviews say about cancellation and support

Overall verdict from the reviews

Based on the supplied review set, cancellation looks difficult rather than smooth. The trend is blunt: 0 positive and 5 negative reviews out of 5 unique reviews, with repeated complaints about continued charges, weak support response, and inability to fully stop billing.

For users in the Philippines, that lines up with the local issue already flagged in the research: contact options feel limited. To stay safe, cancel early, use the correct billing channel, and keep proof before the next renewal date.

Recurring themes in user feedback

Individual testimonials worth taking seriously

• "Will not stop charging my account. I can see they are opening my email as I have read receipts. These guys are crooks." (TrustPilot)
• "They will take your card information and you have no option to cancel the subscription." (TrustPilot)
• "I paid for their subscription... despite waiting several days, I received no response." (TrustPilot)
• "They require you to register with Mercury... this is misleading and deceptive behavior." (TrustPilot)
• "Users cannot really delete their accounts." (TrustPilot)

Only negative reviews were supplied in the dataset, so that is the honest picture here. To keep balance, the positive side is that Beam does at least provide multiple channels on paper: web cancellation, App Store, Google Play, in-app chat, and support email.

Documents to collect before and after you cancel

Before cancellation, build your proof file

Make a small evidence folder on your phone or laptop before doing anything else. Save a screenshot of your plan page, your billing date, the amount charged, and the page that shows whether your subscription is monthly or yearly.

If you use the app for personal tracking, also export or manually save anything important. Since Beam does not clearly explain data retention after cancellation, assume some account data could become harder to access later.

• Plan screenshot
• Billing date screenshot
• Latest receipt or invoice
• Merchant name on statement

For refunds and disputes, collect transaction details

A refund request is much easier when you send exact data in one message. Include the transaction ID, date of charge, amount, last 4 digits of the payment card if relevant, and the email address used for the Beam account.

If the charge came through Apple, Google, GCash, Maya, or a credit card, include the store or wallet receipt too. That lets the support team or bank match the payment faster and reduces back-and-forth messages.

After cancellation, keep records for at least 60 days

Once canceled, save the confirmation screen and any email acknowledgment immediately. Do not rely on the app still showing the same page later, especially after an update or a logout.

Monitor your statement for at least 60 days from the next statement date if you are worried about continued billing. That window is especially useful because chargeback timing with banks in the Philippines often works within that period.

Common Beam cancellation mistakes that cause extra charges

Canceling in the wrong place

A classic mistake is canceling inside the app even though the subscription was started through App Store or Google Play. In that situation, the store still controls the renewal, so the charge can continue.

Solution: check your receipt source first. Apple receipt means App Store cancellation. Google receipt means Google Play cancellation. Direct Beam billing means cancel through your Beam account or support.

Deleting the account before confirming billing is off

Some users jump straight to account deletion. That can backfire because account deletion and subscription cancellation are not always the same process, especially on app platforms.

Solution: cancel the subscription, confirm the renewal status is off, save proof, then request account deletion if you still want it. The Beam help article is useful for deletion, but billing proof comes first.

Expecting a pro-rated refund automatically

Many people assume canceling halfway through a billing cycle creates an automatic partial refund. The available Beam policy material does not clearly promise that, and the broader terms data does not support easy pro-rated refunds either.

Solution: cancel before the next billing date if your goal is to avoid another charge. Ask for a refund only when there is a billing error, unclear disclosure, duplicate charge, or post-cancellation charge.

Not saving confirmation evidence

Several negative reviews point to disputes where users felt stuck after contacting support. Without screenshots, your complaint becomes much weaker, especially if the account page later changes or access is lost.

Solution: save the cancellation screen, the timestamp, the email confirmation, and the next billing date page. If you use chat, export or screenshot the conversation before closing it.

Waiting too long to escalate

If support is slow, some users wait for weeks. That is risky because payment dispute windows are not unlimited, and the next statement cycle can pass quickly.

Solution: if Beam does not respond within a few business days on a continued-charge issue, escalate to your bank, GCash, Maya, or card issuer, and prepare a DTI complaint under RA 7394.

Quick comparison of Beam cancellation methods

Method overview table

Key takeaway for choosing your route

Use the method that matches the original billing channel. Web is simple when Beam billed you directly. App Store gives very strong proof on iOS. Google Play is the correct path for Android store billing. Email and chat are support backups, not replacements for store cancellation.

No cancellation fee or early termination fee was found in the available terms data. That is good news, but it does not remove the need to cancel before renewal.

After canceling, what you should do in the next few days

Immediate follow-up steps

Right after canceling, verify that your account shows an end date or a non-renewing status. Then take a screenshot and set a calendar reminder for 2 days before the original renewal date and again on the expected statement date.

This small habit catches a lot of problems early. If the app still says active but does not mention cancellation, contact support the same day and attach your screenshot.

Check statements and use chargeback if needed

Review your bank, card, GCash, or Maya statement when the next billing date arrives. Look for the exact merchant descriptor used in the original charge. If a new unauthorized charge appears, file a dispute quickly and attach all cancellation proof.

In the Philippines, you can also escalate through BSP-linked payment dispute channels and with DTI for the consumer complaint side. The usual dispute window is up to 60 days from the statement date, so speed matters.

Alternatives and useful links

If you are simply moving on from Beam, the research mentions Beam and Go for digital gift certificates, Beam PH for business support services, and Beam Global Philippines for media-related services. These are not direct meditation apps, but they are useful to mention because many users search only by the Beam name.

• Official Beam website
• Official Beam support article
• DTI Philippines

Beam cancellation address and when to use it

Physical address for written requests

If you want to send a written cancellation or complaint by post, use this address:

• 3/F The Globe Plaza, Pioneer St., Mandaluyong City, Metro Manila, Philippines

This is the general office address provided in the research, not a special cancellation desk. Include your account email, full name, date of charge, and a clear statement that you are canceling the subscription and revoking future auto-renewal.

When online cancellation is still the better option

For speed, online cancellation is still the better route for most people. The account page, App Store, Google Play, in-app support, and [email protected] are faster than postal mail, especially if your renewal date is close.

Use the postal address when you want an extra paper trail, when support is not responding, or when you are preparing for a bank dispute or DTI complaint. Just make sure the letter is a backup and not the only action you take.