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I hereby notify you of my decision to terminate the contract relating to the Abode service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Abode: Easy Method
What is Abode
Abode is a home-security platform offering self-monitoring and professional monitoring plans, cameras and kits, and an app-based subscription for live and recorded video, notifications, automation and support. It is sold alongside hardware bundles; subscription signups are handled via the Apple App Store, Google Play Store, or directly on Abode’s website (Stripe).
How to cancel Abode
- You must cancel through the same platform you used to sign up (Apple App Store, Google Play Store, or the Abode website/Stripe). Deleting the app does not cancel your subscription and Premium access continues until the end of the current billing period. See Abode’s cancellation help: How do I CANCEL my Premium subscription?
- Apple App Store: open Settings → [your name] → Subscriptions → Abode and cancel there. You keep access until the period ends; Apple typically handles refunds separately.
- Google Play: open the Play Store → My apps & games → Subscriptions → Abode (or cancel via play.google.com). Access continues until the billing period ends.
- Web / Abode website (Stripe): in the Abode app go to More → Settings → Manage Subscription → Cancel, or sign in on the website and cancel from your subscription settings.
What happens when you cancel
When you cancel, your Premium or monitored service will not renew at the next billing date but you retain access through the end of the current billing cycle. After that date your account typically reverts to the free/basic level (if available) or loses Premium features; settings and recorded data retention depend on Abode’s data policies. For annual plans, cancelling stops future renewals but does not usually trigger prorated refunds (see below). If you need copies of recordings or transaction records, export them before your access ends and keep receipts and confirmation emails.
Will I get a refund?
Refunds depend on what you purchased and how you paid. Hardware returns: Abode’s published policy allows product returns within 30 days of delivery for US orders; international orders (including many Canadian purchases) are listed as not eligible for return/refund under their policy, and return shipping is paid by the customer and deducted from the refund. Plan refunds: web-purchased plans (Stripe) generally require contacting Abode support at help@goabode.com. Apple App Store refunds are handled by Apple (requested through Apple; Apple decides) and Google Play refunds are handled by Google. Annual plan cancellations typically do not receive prorated refunds - the plan remains active until period end but no partial refund is issued.
Abode plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Plan - Monthly | C$9.35/month | Monthly | Self-monitoring, live & recorded video, notifications, video storage, timeline, home automation, in-app panic alarms, premium support, smart detect |
| Pro Plan - Monthly | C$30.76/month | Monthly | Everything in Standard, plus 24/7 professional monitoring with cellular backup |
| Standard Plan - Annual | C$74.99/year | Annual | Self-monitoring; same features as Standard Monthly |
| Pro Plan - Annual | C$239.99/year | Annual | 24/7 professional monitoring with cellular backup; same inclusions as Pro Monthly |
Your consumer rights in Canada
Canadian consumer-protection rules can differ by province, but in many cases distance purchases (online) carry a right of withdrawal or at least protections not always reflected in a vendor’s published policy. Abode’s stated “no returns/refunds for international orders” may conflict with provincial consumer protections; it can be challenged. If Abode refuses a lawful refund or return, Canadian customers can file complaints with their provincial consumer-protection agency or consider disputing charges through their credit card provider. Always document dates, receipts and communications when asserting rights.
Customer experiences
Reviews are mixed. Some customers praised fast delivery, responsive service and quality installations in a few reports (note: some of these reviews may be for other vendors with similar names). Many negative reports describe hardware reliability problems (camera or doorbell failures, devices disconnecting, battery drain), app glitches, locked-out accounts, and slow or ineffective support. Several Canadian customers specifically complain about USD pricing, customs/duties, import overhead and Abode’s stated lack of international returns, which increases the difficulty of returning faulty hardware.
Documentation checklist
- Order number(s), purchase date, and payment method (card statement or invoice)
- Account email and subscription platform (Apple, Google, or Web/Stripe)
- Subscription renewal date and plan type (monthly/annual)
- Receipts, screenshots of the subscription page, and confirmation emails
- Photos of hardware defects (if returning equipment) and serial numbers
- Any correspondence with Abode support (dates, ticket numbers)
- Tracking numbers and proof of return postage if you ship items back
Common mistakes
Common errors include simply deleting the Abode app (which does not cancel subscriptions), cancelling in the wrong platform (e.g., trying to cancel an App Store subscription through the Abode website), and missing the 30-day window for hardware returns under Abode’s stated policy. Another frequent assumption is that annual plans will be prorated after cancellation - Abode’s published policy says annual plans do not receive prorated refunds. For Canadians: assuming US return rules apply can lead to unexpected refusal of international returns and unexpected customs or duty charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds handled by Apple (requested via Apple; discretionary) | Moderate |
| Google Play subscription | Refunds handled by Google (requested via Google; discretionary) | Moderate |
| Abode website / Stripe (web-purchased subscription) | Contact Abode support (help@goabode.com) for refunds | Moderate to High (depends on support response) |
| Hardware return (product) | Abode policy: returns within 30 days; international orders often listed as not eligible; return shipping by customer and deducted from refund | High for Canadian customers (customs, import, and policy limits) |
After cancelling
After you cancel, make sure you keep confirmation of cancellation (screenshots or emails) and check your bank or card statements to ensure the subscription does not renew. If you purchased hardware and need a return, start the return within 30 days where allowed and document shipment with tracking and photos. For plan refunds or unresolved billing issues, contact Abode support at help@goabode.com, and for App Store or Google purchases request refunds through Apple or Google respectively: Apple refunds via your Apple account support and Google via the Play Store support pages. If you face resistance and you are in Canada, consider contacting your provincial consumer-protection agency or your card issuer to dispute charges. For more on cancelling a Premium subscription, see: Abode cancellation help. For returns and refunds on equipment, see: Start a return and Cancel your Abode plan.
Address
For financial or account matters you may prefer to send written notices by registered mail to Abode’s Toronto office (recommended: registered/recorded delivery to ensure proof of receipt):
Abode (head office for Canada correspondence)
8 King Street East, Suite 505
Toronto, ON M5C 1B5
Canada