Cancellation Cointracker: Easy Method

What is Cointracker

CoinTracker is a cryptocurrency portfolio tracker and tax reporting tool that aggregates transactions from exchanges, wallets and blockchains to calculate cost basis, gains and tax forms. It is used to monitor holdings, generate tax reports and help prepare filings across multiple platforms and token types.

CoinTracker is offered as a web service and as mobile apps; subscriptions and billing may be handled directly through CoinTracker’s website or through the Apple App Store / Google Play depending on how you purchased the plan.

How to cancel Cointracker

• Web (via CoinTracker account): Sign in → Account → Subscription plans → Manage subscription → Cancel subscription and confirm. Auto‑renewal will stop and your paid access continues until the end of the current billing cycle.
• App (in-app settings): Open the CoinTracker app → Settings or Current plan → Manage subscription → Update subscription (follow prompts to cancel). This may direct you to the App Store or Google Play depending on your device.
• App Store / Google Play (if subscription was purchased via a store): Cancel through the store’s subscription management. On iPhone/iPad use your Apple ID → Subscriptions; on Android use Google Play → Payments & subscriptions → Subscriptions.

What happens when you cancel

When you cancel, CoinTracker stops auto‑renewal for the subscription but typically leaves your paid features active until the end of the paid billing period. Your account, imported data and historical records remain accessible in read‑only form unless you delete your account or data.

If you purchased through Apple or Google, cancellation must be processed through the respective store; CoinTracker cannot directly cancel store-hosted subscriptions. If you need to remove data entirely, you should follow CoinTracker’s account deletion process or contact support.

Will I get a refund?

CoinTracker’s refund policy varies by plan and by where you purchased the subscription. For annual Base, Prime and Ultra plans CoinTracker offers a 100% money‑back guarantee within 30 days of purchase provided you have not downloaded any tax forms or CSV files. Legacy monthly plans such as Legacy Pro and Enthusiast do not receive refunds. In general, payments are final and non‑refundable unless CoinTracker decides otherwise; once any tax form or CSV has been downloaded, refunds are not available.

If the subscription was purchased through the Apple App Store or Google Play, refunds and chargebacks are subject to the store’s refund processes and policies - you must contact the store for a refund request and check their local rules for Canada.

Cointracker plans and pricing

Your consumer rights in Canada

Under CoinTracker’s posted policies for Canadian customers, you may be eligible for a full refund within 30 days of purchase for qualifying annual plans provided you have not downloaded tax forms or CSV exports. Once tax forms or CSV files are downloaded, refunds are not available. Refunds are not offered for certain legacy monthly plans. Subscriptions purchased through Apple or Google are subject to those stores’ refund and cancellation policies in Canada; you may have additional rights under their platform rules. Always retain receipts and screenshots and verify the store’s refund timeline when you purchase via an app store.

Customer experiences

Users often praise CoinTracker for making it easier to consolidate assets from many exchanges and wallets and for simplifying tax reporting and portfolio tracking. Customer support is commonly described as patient, knowledgeable and responsive. At the same time, some users report sync issues (missing balances, difficulty deleting positions), UI mismatches, and problems with specific wallet integrations. Others find pricing relatively high compared with alternative tax tools and note occasional data glitches or usability challenges for less technical users.

Documentation checklist

• Account email and username; Proof of purchase or receipt (date, amount, payment method).
• Screenshots of subscription status in your CoinTracker account or the App Store / Google Play subscriptions page.
• Record of any downloaded tax forms or CSVs (if you downloaded them, refunds may be disallowed).
• Date and time you requested cancellation and any confirmation messages.

Common mistakes

Common mistakes include cancelling the app on your phone but not cancelling the subscription in the App Store or Google Play (simply deleting the app does not cancel the subscription); expecting a refund after downloading tax forms or CSV exports; and attempting to cancel a store‑hosted subscription through CoinTracker’s web interface when the store must be used. Another frequent error is not keeping receipts or screenshots, which can slow a refund or dispute process.

Comparative recap

After cancelling

After you cancel, keep confirmation screens or emails and check that auto‑renewal is shown as turned off. If you believe you qualify for a refund, contact CoinTracker support promptly with your purchase receipt and account details; if you bought via Apple or Google, open a refund request with the store. You can also export any remaining reports you need before the end of your paid period - but remember that exporting tax forms or CSVs may void refund eligibility under CoinTracker’s policy.

Helpful links: CoinTracker home, Sign in to CoinTracker, Cancel subscriptions on iPhone or iPad (Apple), Manage subscriptions (Google Play).

Address

CoinTracker
95 3rd St, Floor 2, Suite 251
San Francisco, CA 94105
United States