Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Connect Seven
8 The Green Ste R
19901 Dover
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Connect Seven service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Connect Seven: Easy Method
What is Connect Seven
Overview
Connect Seven (operated by Lucuma Technologies Inc.) is a subscription-based online service that provides access to its platform on a monthly billing cycle. The service is managed directly by the provider for web subscriptions and is also available through mobile app stores for in‑app purchases.
For full terms and conditions, see the provider's published terms of service: Connect Seven terms.
How to cancel Connect Seven
- Cancel via email (preferred, written and traceable): send a clear cancellation notice to help@connect7.com or legal@connect7.com. Include your account email, user ID or order number, and a brief reason for cancellation.
- Cancel via phone: call Customer Service at 0333 880 1620 to request cancellation or a refund. Note the representative name and time of call for your records.
- If you subscribed through Apple (iOS/app store): cancel through your Apple ID account settings (Settings > Subscriptions) or follow Apple’s instructions: Apple Support - cancel subscriptions.
- If you subscribed through Google Play (Android): cancel via the Google Play app’s subscriptions area or follow Google Play billing instructions (see Apple’s summary on third‑party billing for reference): Apple Support - billing and subscriptions (third-party purchases).
- After submitting your cancellation request, you should receive a response within 48 hours. Keep written confirmation of cancellation.
What happens when you cancel
When you cancel a directly billed Connect Seven subscription, you will retain access to the service until the end of the current monthly billing period. You must cancel before the renewal date to avoid further billing. Cancellations prevent future charges but do not necessarily remove charges already billed.
The provider’s full terms detail how account data and access are handled after cancellation; consult the terms for specifics: Connect Seven terms.
Will I get a refund?
Connect Seven’s stated policy allows you to request a refund for charges incurred within the first 14 days after the start of service. To request such a refund, contact Customer Service by phone or email as described above. The terms indicate a 14‑day entitlement aligns with the provider’s policy.
After 14 days there is no explicit or guaranteed refund policy published; cancellations will typically prevent further billing but previously billed fees generally remain. If you subscribed through Apple or Google Play, refunds and dispute processes are handled by those platforms according to their policies.
Connect Seven plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Standard (or available plans) | Varies | No confirmed CAD pricing available; only a reference to US $89.99/month appears in public sources without verified Canadian pricing or availability. |
Your consumer rights in Canada
Under Canadian consumer protection practices, consumers generally have cancellation and refund rights for online services that align with the 14‑day refund entitlement described by Connect Seven. If you are billed directly by the service (web checkout), you must contact the provider to request cancellation or a refund; platform providers such as Apple cannot act on your behalf for direct billing.
If you purchased via Apple’s in‑app purchase system or Google Play billing, refunds and disputes are handled through those platforms’ processes. For Apple-specific guidance in Canada, see Apple Support.
Customer experiences
There are no verified Canada‑specific reviews or complaints for Connect Seven identified in available public sources. Searches returned results for similarly named services or unrelated platforms, but not for verified Canadian user feedback specific to Connect Seven. No significant or verified negative reports specific to Canada were found.
Documentation checklist
- Account email and user ID or username
- Order number, invoice, or proof of purchase (payment receipt)
- Date subscription started and renewal date
- Screenshot of billing or subscription page (if applicable)
- Copy of your cancellation request and any confirmation from the provider
Common mistakes
One common mistake is cancelling after the billing renewal date; because access typically continues through the paid period, cancelling too late can lead to another charge. Another frequent error is attempting to cancel an App Store or Google Play subscription through the vendor’s website instead of through the respective app store account settings - those purchases must be managed via the platform that processed the payment.
Failing to save written confirmation of cancellation or neglecting to include identifying account details (email, user ID, order number) in your request can delay processing. Also be cautious to use the correct contact method (email for direct billing; app store controls for in‑app purchases).
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct (email to help@connect7.com or legal@connect7.com; phone 0333 880 1620) | Refund possible within 14 days; after 14 days refunds are not explicitly guaranteed | Easy - Medium (email is preferred for a written record) |
| Apple App Store (iOS) | Refunds handled by Apple under their policies | Easy (managed in Settings > Subscriptions) |
| Google Play (Android) | Refunds handled by Google Play billing | Easy (managed in Google Play app) |
After cancelling
After you cancel, keep copies of your cancellation confirmation and any correspondence. If you requested a refund within the 14‑day window, monitor your payment method for the refund and follow up with Customer Service if you do not receive confirmation within the stated 48‑hour response time.
Helpful links: Connect Seven terms - https://contentshivepro.com/static-sites/connectseven/help/terms.html; Apple subscription support - https://support.apple.com/en-ca/118428; Apple guidance on third‑party billing - https://support.apple.com/en-ca/118126.
Address
Lucuma Technologies Inc., 8 The Green Ste R, Dover, DE 19901, USA