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Cancel DOXY.ME
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Doxy.Me service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Doxy.Me: Easy Method
What is Doxy.Me
Doxy.me is a web‑based telehealth platform designed for health care providers to run secure video visits with patients. It provides a browser‑based waiting room, HIPAA/PHIPA compliance tools, and tiered plans (Free, Pro/Professional, and Clinic) that add features such as HD video, screen sharing, group calls, branding and administrative controls.
How to cancel Doxy.Me
- Web (Professional plan - individual users): Sign in to your account, go to Account Settings → Account → Billing and choose "Cancel subscription" to disable auto‑renewal; your access will remain until the end of the current billing period.
- Web (Clinic plan - Clinic Owners): Clinic subscriptions must be cancelled or paused through the Help → Messages → Billing → Cancel/Pause Subscription flow in the Doxy.me help/message interface (Clinic Owners only).
- Google Play (if purchased through Android): Open the Google Play Store app → Menu → Subscriptions → select Doxy.me → Cancel subscription. This cancels renewals through Google Play.
- App Store / iOS: There is no official native Doxy.me App Store subscription to cancel because Doxy.me is web‑based; do not look for an App Store subscription for Doxy.me.
What happens when you cancel
Cancelling disables automatic renewal for the subscription; you retain access to paid features until the end of the current billing cycle. Your account and its settings remain available unless you or Doxy.me remove them. Doxy.me sessions use encrypted peer‑to‑peer connections and the company states it maintains privacy safeguards consistent with its policies; cancelling a subscription does not automatically delete all account data - you should review the privacy policy and account settings if you need data removed or retained in a specific way.
Will I get a refund?
Doxy.me’s published policy is a strict no‑refund policy: fees already paid are generally non‑refundable, including unused time in a billing cycle, downgrades, or removing users before the billing period ends. The company may consider exceptions in rare cases, but these are not guaranteed and are handled case by case. If you purchased via a third party (for example, Google Play), refund requests may be governed by that third party’s policies and processes.
Doxy.Me plans and pricing
| Plan | Price (approx., CAD) | Billing period | Features |
|---|---|---|---|
| Free | C$0.00 | Monthly | Unlimited call minutes, virtual waiting room, HIPAA/PHIPA compliance |
| Pro (Professional) | Approx. C$210 - C$245 / year | Annual (commonly billed annually) | All Free features plus HD video, screen sharing, group calls, text/email invites, customizable waiting room |
| Clinic | USD prices (converted to CAD vary by exchange rate) | Monthly or Annual | All Pro features plus custom branding, subdomain, shared rooms, admin controls |
Your consumer rights in Canada
As a Canadian provider or user, you are protected by federal and provincial privacy laws such as PIPEDA and, where applicable, PHIPA. Doxy.me states it complies with these frameworks and documents data handling in its Canadian privacy notices, including safeguards, retention, and access processes. You have rights to access personal information held about you and to request corrections or make privacy complaints. If you believe your privacy rights have been violated you may escalate complaints through Doxy.me’s privacy/contact channels and, if needed, to the Office of the Privacy Commissioner of Canada or relevant provincial authorities for health‑information (for example PHIPA complaints in Ontario).
Customer experiences
Many Canadian reviewers praise Doxy.me for its simplicity, client‑friendliness (no downloads), reliability and value of the free tier - comments often note it is intuitive and appropriate for solo practitioners. Criticisms commonly reported include billing problems (unexpected charges, difficulties cancelling or updating payment methods), occasional audio/video quality or feature gaps, slow or inconsistent support response, and in some cases non‑functional cancellation workflows reported by a subset of web users. These mixed experiences suggest successful cancellations are routine for many users but issues can happen and may require follow‑up.
Documentation checklist
- Account email and username; subscription plan name; date subscription started and next billing date; screenshots or copies of invoices/receipts; billing method (card, Google Play); record of cancellation confirmation or screenshots; messages or ticket IDs if you contacted Doxy.me support; clear statement of requested action (cancel, pause, data deletion, refund request).
Common mistakes
Users commonly try to cancel through the App Store (despite Doxy.me being web‑based), cancel the wrong account if they maintain multiple emails, or assume cancellation is immediate when auto‑renewal is only disabled and access continues until period end. Some assume a cancelled subscription triggers an automatic refund (it does not, under Doxy.me policy). Others fail to save confirmation messages or screenshots and then cannot prove when they requested cancellation if billing disputes arise. Finally, clinic owners sometimes attempt the individual account cancellation flow rather than using the Clinic Owner help flow, which can delay proper processing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Professional (Account Settings → Billing → Cancel subscription) | No (company policy: fees non‑refundable; exceptions rare) | Low |
| Web - Clinic Owner (Help → Messages → Billing → Cancel/Pause Subscription) | No (company policy; exceptions rare) | Medium (requires Clinic Owner flow and may need support follow‑up) |
| Google Play (if purchased via Play Store) | No from Doxy.me; refunds handled under Google Play refund rules | Low - Medium (cancel via Play Store; refunds via Google policy) |
| Registered mail / written notice to Doxy.me (recommended for formal disputes) | No (Doxy.me policy); exceptions considered case by case | Medium (slower but provides paper trail) |
After cancelling
Keep confirmation screenshots, invoices and any support ticket numbers. If you believe you were charged after cancelling, contact Doxy.me support with your documentation and, if the subscription was billed through a store (Google Play), check the store’s refund procedures. For privacy or data‑access requests, follow the links in Doxy.me’s privacy pages and, if needed, consult Canadian privacy authorities. Helpful starting points: the Doxy.me Help Center for billing and account support, Google Play subscription settings for Android purchases, and the Office of the Privacy Commissioner of Canada for privacy complaints.
Helpful links: Doxy.me Help Center; Google Play Subscriptions; Doxy.me Privacy; Office of the Privacy Commissioner of Canada.
Doxy.me, Inc., Attn: Cancellations, 3445 Winton Pl, Ste 114, Rochester, NY 14623, USA