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Cancellation service #1 in New Zealand
Cancel Everai: Easy Method
What is Everai
Service overview
Everai (also seen as EverAI or Candy.ai) is an AI-driven digital service offering chat and content generation tools operated by EverAI Limited.
The company is incorporated in Malta and markets subscription access to its services via web and mobile channels.
How the product is delivered
Access is typically provided immediately after signup, often with a free trial or paid subscription model depending on the offer.
Billing can appear as EverAI, Candy.ai or related merchant names on payment statements, depending on the purchase route.
How to cancel Everai
Cancel via web (Candy.ai / EverAI Limited)
- Sign in to your Candy.ai / EverAI account and look for account, subscription, or billing settings.
- Use any in-service cancellation option where available, or contact customer support asking to cancel your subscription.
- Keep a record (screenshot or email) showing you requested cancellation and the date of the request.
- Note: Paid subscriptions typically end at the conclusion of your paid term; free trials end immediately on cancellation.
- Reference: terminationexperts.com
Cancel via mobile platforms (App Store / Google Play)
- If you subscribed through Apple or Google, cancel through your Apple ID subscriptions or Google Play subscriptions page.
- EverAI’s public documentation does not explicitly detail platform-specific steps, so follow standard App Store or Play Store procedures.
- Retain confirmation screenshots from the app store showing cancellation.
What happens when you cancel
Access after cancellation
For paid subscriptions, cancellation usually takes effect at the end of the current paid billing period, so you keep access until that date.
If you cancel during a free trial, access generally ends immediately.
Renewal and billing
Automatic renewals normally stop after cancellation at the end of the paid term; keep billing records to confirm no further charges occur.
If you see unexpected post-cancellation charges, contact EverAI support and your payment provider promptly.
Will I get a refund?
Official refund stance
Candy.ai’s Terms of Service state subscription fees are generally non-refundable and refunds are not an automatic right.
Exceptions can be made but are handled case-by-case by support; you must contact customer service to request one.
Practical refund conditions
- Candy.ai refund policy: refundable if requested within 24 hours of payment and you have used 20 tokens or fewer; applies to card payments only. (everai.zendesk.com)
- If you paid via Apple or Google, refunds are usually handled through the respective app store refund processes.
- Keep evidence of usage and timing when requesting a refund to support your claim.
Everai plans and pricing
Availability of pricing
Public NZD pricing for Everai was not confirmed in available sources for 2024/2025.
The official site lists prices in VND and third-party estimates for USD exist, but no verified New Zealand App Store pricing was found.
Summary table
| Plan | Price (NZD) | Billing | Notes |
|---|---|---|---|
| Standard / Pro / Other | Varies | Varies | Official NZ pricing not publicly confirmed |
Your consumer rights in New Zealand
Cooling-off and digital content
In New Zealand, if digital content or services begin immediately with your consent, the 14-day cooling-off right does not automatically apply.
That means there is not an automatic statutory 14-day refund right for instantly delivered digital services.
Protections against unfair practices
- You can challenge misleading terms, hidden renewals, or unclear cancellation methods under NZ consumer law.
- Keep evidence of what was offered and how billing was disclosed; disputes can be raised with Consumer NZ or your payment provider.
- For unauthorised or deceptive charges, contact your bank or card issuer to explore chargeback or dispute options.
Customer experiences
Reported negative issues
Multiple users have reported unexpected recurring charges showing as EverAI or Candy.ai and difficulty unsubscribing without clear notice.
Some users described the setup as having hidden fine print and needing to manually unsubscribe via candy.ai or their bank.
Context and variability
Not all users report problems; experiences vary by purchase route (direct web vs app store) and how clearly billing was disclosed at signup.
Where problems occur, dispute resolution was often pursued via banks or app store refund channels.
Documentation checklist
Essential items to collect
- Account email and username used with EverAI / Candy.ai.
- Subscription start date, screenshots of subscription settings, and cancellation confirmation.
- Payment receipts, bank or card statements showing charges, and date/time of transactions.
Useful supporting evidence
- Copies of correspondence with EverAI support and timestamps.
- Screenshots of terms shown at signup, free trial disclosures, and any buttons or checkboxes related to auto-renewal.
- App store purchase history if the subscription was via Apple or Google.
Common mistakes
Assuming app store cancellation covers web subscriptions
Some users cancel in the App Store or Play Store but retain a separate web subscription, resulting in continued billing.
Always check where you originally subscribed and cancel via that channel as well.
Not retaining proof of cancellation
Failing to keep cancellation confirmations or screenshots makes disputes harder to resolve with support or your bank.
Always save a timestamped copy of any cancellation or refund request you send or receive.
Comparative recap
Quick comparison
| Aspect | Web (Candy.ai / EverAI) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel via account settings or contact support; cancellation ends at end of paid term. | Cancel via Apple ID or Google Play subscriptions; EverAI documentation not explicit. |
| Refunds | Generally non-refundable; 24-hour/≤20-token card refund possible via support. | Refunds processed through Apple/Google refund mechanisms per their policies. |
| Common issues | Unexpected recurring charges, unclear cancellation steps reported by users. | Same billing visibility issues; platform refunds may be easier to pursue. |
After cancelling
Immediate next steps
Keep your cancellation confirmation and monitor your bank or card statement for further charges over the next billing cycle.
If you are charged after cancellation, contact EverAI support immediately and escalate to your payment provider if needed.
Helpful links and contacts
- EverAI / Candy.ai help articles: everai.zendesk.com
- Candy.ai Terms of Service: candy.ai Terms
- Consumer guidance in New Zealand: Consumer NZ
- Community reports and dispute examples: reddit.com and joinchargeback.com
Address
Official company address
EverAI Limited
56 Central Business Centre, Triq Is‑Soll, Santa Venera SVR 1833, Malta
Notes on New Zealand contact
No New Zealand postal address was found for EverAI; direct cancellation and support are typically handled online or via the Malta headquarters.
If you need local assistance, contact your bank, consumer protection body, or the App Store / Google Play support for platform-specific disputes.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.