Cancellation Facedance: Easy Method

What is Facedance

Facedance (also shown as FaceDance in app listings) is a mobile app that offers a “FaceDance Pro” paid tier for access to additional features. It is available through app stores (Apple App Store, Google Play) and has in‑app purchase options including weekly, annual and lifetime plans.

The publisher and support contact are associated with Codeway; pricing shown in store listings is presented in USD on the Canadian App Store page and Apple/Google convert to CAD at purchase time.

How to cancel Facedance

• Cancel in the App Store (iPhone/iPad): Open Settings → your Apple ID → Subscriptions, find FaceDance/Facedance and cancel the subscription. Apple manages billing and refunds for App Store purchases.
• Cancel in Google Play (Android): Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions, select FaceDance/Facedance and cancel. Google manages billing and refunds for Play Store purchases.
• Cancel a web order or non‑store purchase: Email support (for example, [email protected] or [email protected]) with your full name, account ID or order number, purchase date and a clear request to cancel. If you ordered a physical product through facescanada.com, note that Faces Canada’s Terms say unshipped prepaid orders may be cancelled.
• Document your request: keep screenshots or copies of cancellation confirmations, subscription screens, and any replies from support.

What happens when you cancel

If you cancel a recurring in‑app subscription, the subscription will generally stop future renewals. Depending on the store (Apple or Google), you may retain access to Pro features until the end of the already‑paid period or access may end immediately - check the store’s subscription details after cancellation.

For web orders, Faces Canada’s general Terms & Conditions indicate orders that have not shipped may be cancelled; if an order has shipped, cancellation may not be possible and a return will be required under the merchant’s returns policy. Always ask for written confirmation of cancellation and any expected refund timeline.

Will I get a refund?

There is no explicit Canadian‑specific “14‑day” legal refund statement on the Faces Canada/Facedance documentation reviewed. Faces Canada’s published terms state that prepaid unshipped orders are refundable and refunds are processed in roughly 7 - 10 days after cancellation. Damaged or incorrect items may be refunded or replaced if reported quickly and returned according to instructions.

For in‑app purchases, Apple and Google control refunds for subscriptions and one‑time purchases made through their stores - you generally must request refunds through your Apple ID purchase history or the Google Play order history. If you paid on a website and the merchant refuses an eligible refund, you can consider disputing the charge with your payment provider or contacting your provincial consumer affairs office.

Facedance plans and pricing

Your consumer rights in Canada

Canadian federal and provincial consumer protection laws provide statutory rights such as remedies when goods or services are misrepresented, failure to deliver within a reasonable time, and protections for certain distance/online sales; specific entitlements and timelines depend on your province. Faces Canada/Facedance documentation reviewed does not reference Canadian statutory rights explicitly, so you may need to rely on provincial consumer protection offices, your payment card issuer’s dispute process, or the platform (Apple/Google) procedures if the merchant’s own process is inadequate.

Customer experiences

Public reviews for Faces Canada/Facedance are mixed but show a number of negative complaints in Canadian channels: Trustpilot Canada has a small set of reviews citing customer‑service problems, no cancel option and delivery issues; PissedConsumer contains many complaints about non‑delivery after payment, poor communication, and difficulty obtaining refunds or cancellations. There are fewer publicly documented positive reviews in the sources reviewed. These reports suggest some customers experienced delays or difficulty interacting with support, so keep careful records when you contact the merchant or the app store.

Documentation checklist

• Order number or subscription receipt (App Store/Google Play order ID or website order ID)
• Proof of payment (card statement screenshot or receipt)
• Screenshots of subscription status or in‑app purchase screen
• Copies of all messages, emails and dates/times you contacted support
• Photos of damaged/incorrect items (if applicable) and shipment tracking details

Common mistakes

Customers often try to cancel in the wrong place (for example, contacting the app developer instead of cancelling via Apple or Google), fail to include the order number or proof of payment when requesting a cancellation, or wait too long to report a damaged or incorrect item. Another common error is assuming an email request equals a confirmed cancellation - always ask for and keep written confirmation and check your billing statements for further charges.

Comparative recap

After cancelling

After you cancel, request and save written confirmation (email or screenshot) of the cancellation and any refund timeline. Monitor your bank or card statements for any unexpected charges and keep all documentation should you need to escalate. If you paid through Apple or Google and require a refund, use the store’s refund request procedures. If the merchant does not honor an eligible refund, consider disputing the charge with your payment card issuer and contact your provincial consumer protection office for guidance.

Useful pages: Faces Canada Terms & Conditions - facescanada.com/terms; Trustpilot Canada reviews - Trustpilot; PissedConsumer page - PissedConsumer; Canadian consumer protection info - Government of Canada: Consumer protection.

Address

Facedance, Toronto, Canada