Cancellation Facetune: Easy Method

What is Facetune

Facetune is a photo-editing app and subscription service from Lightricks that offers tools to retouch portraits, remove blemishes, and apply filters and effects. It is available as a downloadable app for iOS and Android and as account-managed subscriptions via the Facetune website.

How to cancel Facetune

• Website subscription (facetuneapp.com): Log into your account or Account Dashboard on facetuneapp.com, open your plan or billing details and click “Cancel Subscription.” Cancel at least 48 hours before the renewal date to avoid being charged for the next billing cycle.
• Apple App Store: On your iPhone or iPad open Settings > your name > Subscriptions, find Facetune and cancel. Deleting the app does not cancel your App Store subscription; cancellation must be done through Apple’s subscription settings. See Facetune’s FAQ: facetuneapp.com/faq.
• Google Play (Android): Open the Google Play app, tap Menu > Subscriptions, select Facetune and choose Cancel. Follow Google Play prompts to confirm cancellation.

What happens when you cancel

When you cancel a paid Facetune subscription you typically retain access to premium features until the end of the current billing period; cancellation prevents automatic renewal for the next period. For subscriptions managed by Apple or Google, further billing is stopped through those stores, not by deleting the app. Your Facetune account and any content you created remain subject to Facetune’s data and privacy policies; cancellation does not necessarily delete your account or data - if you want account removal, contact support and follow their account-deletion process.

Will I get a refund?

Refunds depend on how you purchased the subscription. Website purchases made at facetuneapp.com are eligible for a full refund within 14 days of the first purchase if you contact Facetune support with your receipt and the email used at checkout. Purchases made through the Apple App Store or Google Play must use Apple’s or Google’s refund systems; Facetune does not directly issue refunds for those store purchases. Some sources indicate Google Play users may have up to 30 days to request a refund and that exceptions (for duplicate or unauthorized charges) may be considered case by case. If you believe a charge continued after cancellation or the service was misleading, you can also raise the issue with your bank for a chargeback or file a complaint with Canadian authorities if applicable.

Facetune plans and pricing

No exact Canadian-dollar pricing was found in authoritative sources; prices above are in US dollars and may convert to Canadian dollars depending on exchange rates and the billing method used by your bank or app store.

Your consumer rights in Canada

Canadian consumers have protections for digital goods and services. If a service is defective, misleading, or billed in error, you may be entitled to a refund or other remedies beyond a provider’s stated policy. Practices such as continuing to charge after cancellation or failing to disclose terms may be considered unfair business practices under Canadian law. For guidance you can consult federal and provincial consumer protection authorities such as the Competition Bureau and your provincial office (for example, Consumer Protection BC) and consider options including contacting your payment provider to dispute charges or filing an official complaint.

Customer experiences

Public reviews from Canadian consumers show a predominance of negative experiences in recent Trustpilot entries - common themes include confusing trial and subscription flows, difficulty cancelling, unexpected charges after cancellation, and lack of timely customer support responses. Some users report successful refunds when purchased via the website within the refund window, while purchases through Apple or Google are often handled through those stores’ refund processes. Experiences vary by purchase method and individual circumstances.

Documentation checklist

• Purchase receipt or order confirmation (email and date)
• Email address used for the Facetune account and any screenshots of account/billing pages
• Cancellation confirmation or screenshots showing cancellation attempts
• Bank or card statements showing the charge(s)
• Correspondence with Facetune support (dates and content)

Common mistakes

Common mistakes that delay cancellation or refunds include deleting the app instead of cancelling the subscription through Apple/Google, missing the company’s renewal cutoff (note the 48-hour recommendation for website-managed subscriptions), and not saving receipts or cancellation confirmations. Another frequent issue is assuming a refund will be issued automatically - App Store and Google Play purchases require using those stores’ refund processes, which are separate from Facetune support. If you contact support, be clear, include receipts, and keep records of your messages and any confirmation numbers.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation and any correspondence. If you need to request a website refund, contact Facetune support with your receipt and email used at checkout; see Facetune Pricing and the FAQ at Facetune FAQ. For App Store or Google Play purchases, start refund requests through Apple (reportaproblem.apple.com) or Google Play support (Google Play refunds). If you believe the business acted unfairly, you can seek advice or file complaints with the Competition Bureau (competitionbureau.gc.ca) or your provincial consumer protection office (for example, consumerprotectionbc.ca), or request a chargeback from your card issuer where appropriate.

Address

Facetune, Lightricks Ltd
448 N LaSalle St
Chicago, Illinois 60654
United States