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Cancellation service #1 in Canada
Find My Kids is a family‑locator app that tracks children’s locations and provides features such as location history, SOS/honk functions, and sound‑listening. It is offered as a subscription service for iOS and Android and can also be managed via the developer’s website; pricing tiers and exact features vary by plan.
When you cancel a subscription through the App Store or Google Play, your access typically continues until the end of the paid period; the subscription simply won’t renew. Canceling in the app or on the developer’s website does not always stop store‑managed subscriptions - those must be canceled via your App Store or Google Play account. Account data may remain on Find My Kids servers after cancellation; to request deletion you generally must contact support and may need to cite data‑protection regulations.
Refunds depend on the store and circumstances. Apple’s policy generally does not provide refunds for unused time within a subscription period; Google Play refunds are handled case‑by‑case and may allow refunds in limited situations. Refund processing times reported by users and platform guidance vary (Apple ~5 - 10 working days, Google Play ~7 - 10). Refunds are unlikely simply because you forgot to cancel; exceptions can occur for service outages, removed features, or demonstrable billing errors. If you were charged after canceling, contact the store first (Apple/Google) and include proof of cancellation; if that fails, contact the developer and consider a chargeback only as a last resort.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly access | C$7.49 | Monthly | Varies |
| Care | C$9.99 | Varies | Varies |
| Care Special Offer | C$58.99 | Varies | Varies |
| Kid Tracker by Find My Kids | C$61.99 | Varies | Varies |
| Locator by Find My Kids | C$81.99 | Varies | Varies |
| Other variants | Up to C$99.99 or C$79.99 | Varies | Varies |
In Canada, federal and provincial consumer protection laws require clear disclosure of recurring charges and renewal terms; you have the right to cancel recurring subscriptions and expect transparent renewal information. Platform‑managed purchases (App Store, Google Play) are primarily governed by the stores’ policies, which control refunds and dispute resolution for billed transactions. There is no documented unconditional 14‑day refund right for Find My Kids specific to Canada - refunds depend on the store’s and developer’s policies and the facts of your case. For account deletion or personal data requests, Canadian privacy laws and international laws like GDPR/CCPA (if invoked by the developer) may apply, but responsiveness varies and you may need to escalate or provide official requests in writing.
User reviews are mixed. Many users praise Find My Kids for providing peace of mind through accurate location tracking, effective SOS/honk features, and useful notification tools. Other users report tracking inaccuracies (delayed or incorrect locations, “straight‑line” route artifacts, offline states when the device is online) and recurring problems with billing - unexpected charges, difficulty cancelling, and refunds refused or delayed. Several users have also reported trouble deleting accounts and slow or unresponsive customer support in billing and data‑deletion cases.
Common errors include assuming deleting the app cancels the subscription (it does not), cancelling in the developer’s website or app instead of via the App Store/Google Play for store‑managed subscriptions, and failing to cancel at least 24 hours before renewal. Users also sometimes rely solely on in‑app confirmation instead of keeping proof (screenshots, email confirmations) and neglect to follow up in writing or by registered post when support is unresponsive.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Usually no refund for unused time; refunds handled by Apple case‑by‑case | Moderate |
| Google Play (Android) | Case‑by‑case; Google may grant refunds in limited situations | Moderate |
| Website / Developer (email & registered post) | Uncertain - developer may refuse; exceptions possible for errors or policy breaches | High (users report slow/unresponsive support) |
After you cancel, keep copies of cancellation confirmations, receipts, and screenshots. If you do not receive confirmation from the store, check your subscriptions page in App Store or Google Play and take screenshots showing the status. If charges continue, contact the store first; if that does not resolve the issue, contact the developer and provide proof. To request account deletion or data erasure, email support and, if required, send a written request by registered or tracked mail to ensure proof of delivery. Helpful links: Apple reports/refunds - reportaproblem.apple.com; Google Play refunds - support.google.com/googleplay/answer/2479637; Find My Kids support - findmykids.org.
Send registered post or international tracked mail (for proof of delivery) to:
LETEM LTD
1 Arch Makariou III Avenue, 1st Floor, Office 101
Lakatameia, Nicosia 2324
Cyprus
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Written by Jacob Bouchard
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.