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Cancellation service #1 in Canada
FlexJobs is an online subscription service that curates and lists remote, part-time, freelance, and flexible job opportunities. It provides search tools, job alerts, career resources, webinars, and optional coaching services to help jobseekers find vetted, legitimate listings.
The platform operates on a paid membership model, with web-based subscriptions and in-app subscriptions available through the Apple App Store and Google Play.
When you cancel a FlexJobs subscription via the website or customer service, your account generally stops future automatic renewals. FlexJobs typically sends a cancellation confirmation email that contains a cancellation number; keep that number for your records. Access to member features may continue until the end of your current paid period, depending on the plan and how the subscription was billed.
For subscriptions made through the App Store or Google Play, cancelling in the store stops future renewals but access rules (when access ends) are controlled by the store’s subscription system. FlexJobs retains account data according to its policies; if you need data removed or have questions about retained personal information, contact customer service and consult their terms of use.
FlexJobs’ stated policy: a full refund is available if you cancel and request a refund within the first 7 days of your membership; this is described as a one‑time offer and requires contacting them through Account Settings or customer service to request the refund. This 7‑day window is the official, posted policy.
In practice, many users report mixed outcomes: some receive timely full refunds when they meet the 7‑day requirement, while others report delayed, partial, or denied refunds and ongoing disputes. If you subscribed via Apple or Google, refunds are handled by the app stores and follow those platforms’ refund procedures rather than FlexJobs’ web refund policy.
| Plan | Price | Period | Features |
|---|---|---|---|
| 14‑day trial continuing monthly | US$2.95 (trial), US$23.95/month or US$71.90/year | Monthly/Annual | Full access to jobs, alerts, portfolio, career resources |
| App Store 1‑Month Full Access | US$29.95 | Monthly | Full in‑app subscription access |
| App Store 1‑Week | US$12.49 | Weekly | Short‑term in‑app access |
| App Store 3‑Months | US$49.99 | Quarterly | App‑based access for 3 months |
| App Store Annual | US$99.90 | Annual | Full access via app for 12 months |
Note: FlexJobs lists prices in USD. Canadian billing will depend on your payment processor or card issuer’s conversion rate at the time of charge.
Canadian consumers are protected by provincial consumer protection laws which can cover digital goods, automatic renewals, and unfair business practices. Provinces such as Ontario and Québec have consumer protection statutes that allow consumers to seek remedies for improper billing or failure to provide promised services. Some provinces provide time limits and specific rules for refunds and automatic renewal disclosures.
If you subscribed via the App Store or Google Play, you also have rights and refund processes through those platforms; Apple and Google allow refund requests and have subscription management tools. If FlexJobs does not honor its published refund policy, consider contacting your card issuer to dispute a charge, or filing a complaint with your provincial consumer protection office. For general information see Government of Canada - Consumer Protection.
Many users praise FlexJobs for a user‑friendly interface, curated job listings, and valuable career resources such as webinars and coaching; several Canadian users have reported positive experiences. Trustpilot and other review sites contain a number of positive comments about listing quality and customer service.
Conversely, a notable set of complaints focuses on refunds and billing: users report difficulty obtaining refunds, unexpected subsequent charges after cancellation, and challenges contacting support. Other criticisms include listings that are outdated or duplicated from other sources, causing some members to question the paid value proposition.
Many problems arise from avoidable missteps. Examples: assuming an in‑app subscription will be canceled through the FlexJobs website (App Store/Google Play subscriptions must be canceled through the store); not requesting a refund within the stated 7‑day window; failing to retain the cancellation confirmation number or other proof; and not monitoring bank/credit statements for post‑cancellation charges. Another common mistake is contacting only one channel and not following up - keep records and escalate (email, phone, registered mail) if needed.
| Method | Refund | Difficulty |
|---|---|---|
| Web (Account Settings) | Full refund possible if requested within 7 days (one‑time); thereafter refunds are discretionary | Medium - cancellation is straightforward; refund outcomes vary |
| Customer service (email/phone/live chat) | Can request the 7‑day refund; response times and results reported as inconsistent | Medium - immediate contact possible, but resolution may take time |
| Apple App Store (iOS) | Refunds handled by Apple through App Store refund process (separate from FlexJobs policy) | Low - Medium - follow Apple’s refund steps; decision rests with Apple |
| Google Play (Android) | Refunds handled by Google Play refund process (separate from FlexJobs policy) | Low - Medium - follow Google’s refund steps; decision rests with Google |
| Registered mail (formal notice) | No automatic refund, but provides proof of notice which can support disputes | High administrative effort but improves evidence for disputes |
Keep all documentation listed above until any potential disputes are fully resolved and your payment provider confirms final settlement. If you do not receive a cancellation confirmation email or the cancellation number, contact customer service again and request written confirmation. For App Store or Google Play subscriptions, check and manage subscriptions in your Apple ID or Google Play account and submit refund requests through their support portals: Apple refunds - request a refund from Apple; Google Play refunds - request a refund from Google Play.
If FlexJobs does not follow its stated policy, consider disputing the charge through your bank or credit card company, and file a complaint with your provincial consumer protection office. For FlexJobs support and policy pages see FlexJobs help and FlexJobs terms.
FlexJobs Corporation PO Box 371680 #23790 Denver, CO 80237-5680 United States
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Written by Owen King
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.