Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Greatness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Greatness: Easy Method
What is Greatness
Greatness is a subscription-based app that offers habit tracking, guided meditations, and mental-health tools to help users build daily routines and wellbeing practices. Subscriptions provide access to the app’s full feature set for the duration of the plan purchased.
How to cancel Greatness
- Subscriptions cannot be canceled through the App Store or Google Play. To cancel, submit a Cancellation Request via the Great Apps support channels: use the online cancellation/refund pages on the Great Apps site or Zendesk and/or send an email. Start by visiting the cancellation/help pages: Great Apps cancellation/related Zendesk and the refund policy page at greatapps.co.
- If you prefer email, send a clear cancellation request including your full name, account email, transaction or order ID (if available), and a brief reason to support@greatapps.co. Pipeline contact information also lists support@schoolofgreatness.com as an alternate email address; you may copy both addresses if unsure.
- Deleting or uninstalling the app does not cancel your subscription. If you wish, you can also send a written cancellation by post to the company address: see the Address section below.
- After you submit a cancellation request, you should receive a confirmation email. Great Apps may request additional information to complete the cancellation; respond promptly to any follow-up to avoid continued billing.
What happens when you cancel
When your cancellation is processed, your subscription will not renew at the next billing date. Access to paid features generally continues through the end of the paid period you already paid for; the provider’s terms note services begin immediately on purchase, so access is typically not cut off mid-term.
The company may retain account data and settings according to its privacy policy; if you want data removed, request account deletion explicitly when you cancel and follow any additional steps they provide.
Will I get a refund?
Great Apps’ refund policy limits refunds to the first full-price subscription charge and has strict time windows. You must submit a refund request via the Refund Request Form within 30 days of the first full-price payment. If the request is made within 14 days of that charge you are eligible for a 100% refund; between days 15 and 30 you may be eligible for a 50% refund; after 30 days or after a renewal, no refund is offered. Trial, discounted, and renewal charges are not eligible. Refunds can take up to 14 days to appear on the original payment method, and the company does not guarantee separate notification of approval or denial beyond the standard confirmation steps.
Greatness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 3‑month subscription | approx. C$14.85/month (based on $11 USD) | Monthly (billed every 3 months) | Full app access, habit tracking, guided meditations, and mental health tools |
| 6‑month subscription | approx. C$12.15/month (based on $9 USD) | Monthly (billed every 6 months) | Full app access, habit tracking, guided meditations, and mental health tools |
| 12‑month subscription | approx. C$7.43/month (based on $5.50 USD) | Monthly (billed annually) | Full app access, habit tracking, guided meditations, and mental health tools |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws. If a service was unsolicited, if contract terms are unfair, or if marketing was deceptive, you may have grounds to dispute the charge or to file a complaint with your provincial consumer protection agency. That said, Great Apps’ terms state services begin immediately upon purchase, which can limit some statutory withdrawal rights; you can still dispute unauthorized charges with your payment provider and lodge complaints with authorities if you believe the provider’s practices are deceptive or non-responsive.
Customer experiences
Public reviews contain many complaints about difficulty canceling and poor support responsiveness. Users report that the app does not display subscription details, that canceling via App Store or Google Play is ineffective, and that forms or emails sometimes went unanswered while billing continued. Some independent reviewers flagged marketing materials that appear to contradict the official refund window. There are also users who successfully received refunds or cancellations after following the official form and responding to requests for additional information; however, negative reports about delayed or missing responses are common enough to be notable.
Documentation checklist
- Account email and full name used with the subscription
- Date(s) of purchase and the transaction/order ID or last four digits of the payment card
- Screenshots or bank statements showing the charge(s)
- Copy of any cancellation form submission, confirmation emails, or replies from support
- Brief written reason for cancellation (helps speed processing)
Common mistakes
Many users assume deleting the app or canceling through App Store/Google Play automatically ends the subscription; it does not. Another common error is failing to keep the transaction ID or screenshot of the charge - these make it harder to prove dates and eligibility for refunds. Not responding to follow-up requests from support is another frequent cause of delays: if support asks for additional information to verify identity or subscription details, provide it promptly. Finally, relying solely on public review complaints instead of using the official cancellation or refund forms can slow resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online Cancellation/Refund Form (Great Apps / Zendesk) | Refunds possible per policy (first full-price charge only; 100% ≤14 days, 50% 15 - 30 days) | Moderate - official channel; requires form completion and possible follow-up |
| Email to support@greatapps.co or support@schoolofgreatness.com | Same eligibility as form if processed; must request refund within 30 days | Moderate - depends on response time; include documentation to speed process |
| App Store / Google Play cancellation | App stores generally control refunds for purchases through them; note Greatness states subscriptions cannot be canceled through the stores | High - users report this method often fails for this service |
| Postal mail written cancellation | Policy-based - refunds require online form/request; postal notice may support proof of cancellation but is slower | High - slowest, but useful if electronic methods fail or for formal record |
After cancelling
Keep copies of your cancellation confirmation and any related emails or form submissions. If you requested a refund, allow up to 14 days for processing and monitor the original payment method. If billing continues after cancellation or you do not receive a timely response, contact your bank or card issuer to dispute unauthorized charges and consider filing a complaint with your provincial consumer protection agency.
Useful links: cancellation and refund help on Great Apps: Great Apps cancellation/related Zendesk and refund policy: greatapps.co/refund-policy. If you need to escalate, preserve documentation and contact your payment provider or provincial consumer protection office.
Address
16‑277 Cityview Blvd, Vaughan, ON, Canada