Cancellation service N°1 in China
Contract number:
To the attention of:
Cancellation Department – Hellotalk
UNIT 4005, 40/F, Singga Comm Ctr, No. 144-151 Connaught Rd West
Sai Ying Pun
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hellotalk service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Hellotalk: Easy Method
What is Hellotalk
HelloTalk is a language-exchange mobile app that connects learners worldwide to practice languages through text, voice, and multimedia messages, plus features such as translations, conversation search, and in‑app purchases like VIP subscriptions and HT Coins. It is provided by HelloTalk and governed by its Terms of Service and Privacy Policy.
How to cancel Hellotalk
- Web (site purchases): Email support@hellotalk.com to cancel auto‑renewal for subscriptions purchased via HelloTalk’s website (there is no direct cancel button on the site).
- iOS (App Store): Open the App Store → your profile → Subscriptions → select HelloTalk → Cancel Subscription. HelloTalk cannot cancel App Store subscriptions for you; refunds and cancellations are managed by Apple.
- Android (Google Play): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select HelloTalk → Cancel subscription. HelloTalk cannot cancel Google Play subscriptions for you.
- Delete account (remove personal data): In the HelloTalk app go to Me → Settings → Account → Delete Account. The Privacy Policy indicates personal data is removed generally within one business day.
- Registered mail (optional): If you prefer a written notice, you may send a cancellation letter by registered mail (raccomandata A/R) to the company postal address (see Address section below).
What happens when you cancel
Cancelling auto‑renewal stops future billing at the end of the current paid period; you typically retain access to paid features until that period expires. If you delete your account via the app, HelloTalk’s Privacy Policy states personal data is removed generally within one business day. Account deletion is separate from subscription cancellation - deleting the app or account does not automatically cancel App Store or Google Play subscriptions unless you cancel through those stores or contact support for web purchases.
Will I get a refund?
HelloTalk’s Terms of Service state that all payments are non‑refundable and non‑transferable except as expressly provided in the Terms. The service also indicates that if HelloTalk suspends or terminates your use, or you voluntarily close your account, you will receive no refund. For purchases made through Apple or Google, refunds are subject to Apple’s or Google’s refund policies and are handled by those platforms, not by HelloTalk. Separately, Canadian consumer protection laws may provide statutory rights that affect refunds - see the consumer rights section below.
Hellotalk plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| VIP Monthly (auto‑renewal) | C$18.49 | Monthly | Ad‑free, unlimited translations, advanced search filters, etc. |
| VIP Yearly | C$99.99 | Annual | Same VIP features as monthly, billed yearly |
| HT Coins (various packs) | C$1.49 - C$69.99 | One‑time purchase | In‑app currency for extras like gifts or boosting content |
Your consumer rights in Canada
While HelloTalk’s contract terms state that payments are non‑refundable, Canadian federal and provincial consumer protection laws can provide statutory rights (for example, cooling‑off or withdrawal rights, and protections against unfair business practices) that cannot be waived by contract. These statutory rights vary by province and by the nature of the service (digital subscription, recurring billing, etc.). If you believe you have an entitlement under Canadian law - such as an unauthorized charge, misrepresentation, or other consumer‑protection issue - consult provincial consumer protection resources or seek legal advice to evaluate options, including filing a complaint with the appropriate consumer protection agency or disputing a charge with your bank or card issuer.
Customer experiences
User feedback is mixed. Some users praise HelloTalk as a useful language‑exchange tool and effective for making friends and practicing languages. However, many users report negative experiences: complaints include alleged censorship and political moderation (for example, content mentioning sensitive topics), unexpected account bans or deletions (sometimes with loss of paid subscriptions and no refund), difficulties with scammers or fake accounts, and slow or unsatisfactory customer service. Community reports on platforms like Trustpilot and Reddit reflect both positive utility and recurring concerns about safety, moderation, and support responsiveness.
Documentation checklist
- Proof of purchase (receipt/order ID) showing date, price, and purchase platform (App Store / Google Play / HelloTalk web).
- Your HelloTalk account email/username and device type (iOS/Android).
- Screenshots: subscription status in App Store/Google Play or confirmation of web purchase, billing entries on your card/bank statement, and any error messages or account suspension notices.
- Copies of correspondence with HelloTalk support and any case/ticket numbers.
- Dates and descriptions of incidents (unauthorized charges, account deletion, policy violations, scam messages) and any other supporting evidence.
Common mistakes
Users commonly make these errors: assuming deleting the app cancels the subscription (it does not for App Store/Google Play), failing to cancel through the correct platform (emailing HelloTalk when the purchase was through Apple/Google), and not saving receipts or subscription confirmations before requesting cancellation or a refund. Another frequent misunderstanding is relying on HelloTalk to cancel platform subscriptions - Apple and Google require cancellation through their accounts. Also, many expect refunds despite the published “no refund” policy without checking whether local consumer protection law may provide an exception.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (email support@hellotalk.com) | Generally no (HelloTalk Terms: non‑refundable); cancellations via email stop renewals - refunds only if HelloTalk expressly agrees | Low - Medium (requires an email and waiting for confirmation) |
| iOS (App Store) | Refunds handled by Apple per Apple policy; HelloTalk cannot process refunds for App Store purchases | Low (cancel in App Store) / Medium for refund requests (subject to Apple’s review) |
| Android (Google Play) | Refunds handled by Google Play per Google policy; HelloTalk cannot process refunds for Play Store purchases | Low (cancel in Play Store) / Medium for refund requests (subject to Google’s review) |
| Account deletion (in‑app) | Deletion removes personal data but does not guarantee refund of unused subscription time; check billing platform | Low (in‑app flow) |
After cancelling
After you cancel, save all confirmation emails/screenshots and monitor your payment method for any unexpected charges. If you purchased via Apple or Google and need a refund, follow Apple’s or Google Play’s refund procedures. For web purchases, follow up with support@hellotalk.com and include the documentation checklist items. If you believe your consumer rights in Canada have been violated, consider contacting your provincial consumer protection office or your payment provider to dispute unauthorized charges. Helpful links: HelloTalk Terms of Service (Terms), HelloTalk Privacy Policy (Privacy Policy), HelloTalk refund/terms summary (Refund/Terms page), Apple support refunds (Apple refunds), Google Play refunds (Google Play refunds), and user reviews on Trustpilot (Trustpilot).
Address
UNIT 4005, 40/F, Singga Comm Ctr, No. 144-151 Connaught Rd West, Sai Ying Pun, Hong Kong, China. You may send a cancellation letter by registered mail (raccomandata A/R) to this address if you prefer written notice.