Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Hive
Via delle Case vecchie, 1, loc. Fornacette
56012 Calcinaia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hive service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Hive: Easy Method
What is Hive
Hive is a name used by multiple services: a project-management and team-collaboration platform, consumer smart-home products (thermostats and related devices), and several unrelated services (beekeeping software, climbing gym memberships, and a dating app). This guide focuses on how to cancel subscriptions or orders associated with services using the Hive name and explains refund rules and consumer rights relevant to customers in Canada.
How to cancel Hive
- On the web or in the Hive project-management app: log in, go to Account or Billing, choose Update/Cancel subscription and click "Cancel Plan" - cancellation usually takes effect at the end of your current billing cycle and data typically remains intact. See Hive help for details: Cancel via web/app.
- Via Hive Help Center / Studio billing: log in, open the Billing tab under Studio, select Change Plan and downgrade to the Free plan - the confirmed plan typically ends at the billing cycle's end. More info: Help Center cancellation.
- Monthly Hive (PM software) subscriptions: open in-app Settings → Billing and select cancel or choose not to renew; the subscription usually remains active until period end. Reference: Monthly cancellation.
- Annual subscriptions: message customer success through the Hive app (blue question mark) to request cancellation - annual plans often require direct support contact. See Hive support: Contact customer success.
- Formal notice or alternate route: Hive’s Terms also allow cancellation by emailing support@hive.co; for formal legal notices some customers send registered mail (see address at the end of this guide). Refer to Hive Terms: Terms & Conditions.
What happens when you cancel
When you cancel a paid Hive subscription the service typically remains active until the end of the paid billing period; access does not usually terminate immediately. Data associated with your account is generally retained (you may be downgraded to a free tier where applicable) - confirm retention and export options in account settings before the end of the term. Cancellation rarely results in prorated refunds under Hive’s standard terms, so you should expect access to continue through the paid period rather than an immediate stop or partial refund.
Will I get a refund?
Hive’s published Terms state that fees already paid for a paid term are non‑refundable and that paid services cannot be terminated mid‑term for a prorated refund. Exceptions exist for physical products bought remotely: distance‑selling (cooling‑off) rights commonly allow a full refund if you cancel within 14 days of receiving the item, though installation charges may apply if installation work has commenced. Separate consumer‑protection rules apply to faulty goods (for example, short‑term rights to refund or repair), and provincial Canadian rules may provide additional remedies. For specifics, check the product type, point of purchase and the applicable terms: Hive Terms and product terms.
Hive plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Hive (Project Management) - Starter | USD 5 or 7 per user/month | Monthly (or annual) | Starter plan with unlimited storage, Gantt view, integrations |
| Hive (Project Management) - Teams | USD 12 or 16 per user/month | Monthly (or annual) | Unlimited users, workflows, add-ons available |
| REVO Hive - Hobbyist | C$9.99/month or C$99.99/year | Monthly / Annual | Unlimited inspections, tasks; up to 20 hives, IoT ready |
| REVO Hive - Pro | C$14.99/month or C$149.99/year | Monthly / Annual | Unlimited inspections, tasks; up to 50 hives, inventory soon |
| Hive Climbing - Day Pass (Adult) | C$29.85 | One-time | Day access to climbing (includes orientation) |
| Hive Climbing - 1-Month Bouldering Membership | C$190 | Monthly pre-paid | Access all BC bouldering locations |
| Hive Climbing - 1-Month Ultimate Membership | C$199 | Monthly pre-paid | Access all bouldering + ropes locations |
| Hive Climbing - Annual Bouldering Membership | C$1285 | Annual pre-paid | All BC bouldering locations + perks |
| Hive Climbing - Annual Ultimate Membership | C$1600 | Annual pre-paid | All locations + guest passes and punch passes |
| Hive Climbing - Student Term Bouldering (4 mo) | C$455 | Term (4-month) | Student rate during Jan, May, Sept |
| Hive Climbing - Student Term Ultimate (4 mo) | C$525 | Term (4-month) | Student ultimate membership |
| Hive Climbing - Ongoing Monthly (EFT) Bouldering | C$137/month (+ C$99 initiation) | Monthly | Rate locked in, includes standard benefits |
| Hive Climbing - Ongoing Monthly Ultimate (EFT) | C$160/month | Monthly | Ultimate access via EFT |
| Hive Dating App - 30 Credits | C$0.99 | One-time | 30 credits |
| Hive Dating App - 70 Credits | C$2.99 | One-time | 70 credits |
| Hive Dating App - 120 Credits | C$3.99 | One-time | 120 credits |
Your consumer rights in Canada
Canadian consumers are protected by provincial and federal consumer-protection rules that can apply to online purchases and faulty goods. Distance‑selling cancellation (a "cooling‑off" right) may be available depending on how and where you purchased the product; many online purchases permit returns within a short window (often 14 days) but conditions and exceptions vary. For defective goods you may be entitled to repair, replacement or refund - provincial laws and the method of purchase (credit card, debit, third‑party seller) affect remedies and time limits. If you believe your statutory rights apply, keep records and consider contacting your provincial consumer‑protection office or your payment provider for chargeback options.
Customer experiences
Customers commonly praise Hive’s convenience for remote control of heating and hot water, the user-friendly app, and the energy‑saving potential; many reviewers also appreciate professional installation and responsive engineers where offered. On the other hand, recurring criticisms include occasional connectivity or app‑offline issues, perceived high prices for accessories, and sometimes sparse documentation for troubleshooting. A small number of users report access issues when abroad and difficulties reaching timely support in specific scenarios.
Documentation checklist
- Account email and username; order or subscription number; proof of purchase or delivery (for physical products).
- Screenshots of billing pages, subscription status, and any cancellation confirmations or error messages.
- Installation invoices or notes (if product installation occurred), and copies of all communications with support (dates, agent names, ticket numbers).
- Payment receipts and bank/credit‑card statements showing the charge to be disputed or refunded, if applicable.
Common mistakes
Common errors include assuming you'll receive a prorated refund when cancelling mid‑term, failing to contact customer success for annual plans (which may block cancellation unless you use the in‑app support flow), and not exporting data or taking screenshots of cancellation confirmations. Other mistakes are neglecting to remove stored payment methods, sending cancellation requests to the wrong email or account, and not retaining proof of purchase or delivery for return‑period claims.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Hive app - Account or Billing → Cancel Plan | No prorated refund; service remains until end of billing cycle | Easy |
| Hive Help Center / Studio Billing → Downgrade to Free | No prorated refund; plan ends at billing cycle's end | Moderate (requires login) |
| In‑app Monthly settings → Cancel or do not renew | No prorated refund; active until period end | Easy |
| Annual subscription → Message customer success (blue question mark) | No prorated refund; needs support intervention | Moderate - requires support contact |
| Email support@hive.co or send registered mail | No prorated refund under terms; formal notice route | Formal / Higher |
| Return physical product under distance‑selling (within 14 days) | Full refund generally available subject to installation charges | Easy - Moderate |
After cancelling
After you cancel, save any confirmation emails or screenshots, export required data from your account, and check your bank/credit‑card statements to ensure no unexpected charges recur. If you bought a physical product and intend to return it, follow the seller’s return instructions promptly and keep shipment tracking. If you need support or more details about deactivation, see Hive help pages: Deactivate account, Cancel subscription, and Hive Terms & Conditions. If you believe statutory consumer rights apply in Canada, contact your provincial consumer‑protection office for next steps.
Address
For formal legal notices you may send registered mail (Inviare lettera raccomandata A/R) to the company's legal office:
Hive S.r.l., Via delle Case vecchie, 1, loc. Fornacette, 56012 Calcinaia (PI), Italia