Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Housecall Pro
4180 Wynkoop Street, Suite 310
80216 Denver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Housecall Pro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Housecall Pro: Easy Method
What is Housecall Pro
Housecall Pro is a cloud-based field service management platform designed for small to medium trades and home-service businesses. It provides scheduling, dispatching, invoicing, payments, review management and related tools to help manage jobs, crews, and customer payments.
The service is sold as a subscription with tiered plans and add-ons; billing and account changes are handled through Housecall Pro’s support and billing teams.
How to cancel Housecall Pro
- Initiate cancellation via the in-app chat (the “Blue Chat Bubble”) in the Housecall Pro web portal - this is the primary method if you started from the portal. After you ask to cancel, the billing team will contact you within 1 - 3 business days; note that cancellation is not finalized until a billing team member speaks with the account owner by phone.
- If you prefer email, send a cancellation request to cancellations@housecallpro.com. The billing team will follow up within 1 - 3 business days and will generally require phone confirmation with the account owner to complete the cancellation.
- If you were on a free trial and never added a payment method, the account will auto-close after 14 days. If you added a payment method during a trial, you must cancel through the in-app chat or via the billing follow-up process described above.
What happens when you cancel
When you request cancellation, Housecall Pro’s billing team will follow up; the vendor’s guidance indicates a phone conversation with the account owner is required to finalize cancellation. Expect a billing-team contact within 1 - 3 business days after your request.
Once cancellation is finalized, future renewals should stop. Timing for account deactivation or access removal can vary - export any necessary data, reports or customer information before you proceed or ask the billing representative about the account’s data-retention policy and any deadlines for export.
Will I get a refund?
Housecall Pro documents a money-back guarantee within the first 30 days of an initial subscription only if that guarantee was offered at sign-up; that guarantee applies to baseline monthly subscription fees. Add-ons and one-time charges (setup fees, postcards, chargebacks, and similar items) are typically non-refundable. If a refund is due, subscription refunds are generally issued within about 14 days of a processed cancellation request according to the vendor’s terms.
Separately, for customer payment refunds processed through the platform: a pros (merchant) can refund credit-card payments via the job’s Payment History in the web portal - those customer refunds typically take 5 - 10 business days to appear at the cardholder’s bank. ACH refunds must be initiated within applicable windows (e.g., 90 days) and can take longer to process.
Housecall Pro plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (USD pricing) | US$59/month (annual) or US$79/month (monthly) | Monthly (also annual billing available) | 1 user; scheduling, dispatching, invoicing, payments, review management, booking, job cost tracking |
| Essentials (USD pricing) | US$149/month (annual) or US$189/month (monthly) | Monthly (also annual billing available) | 1 - 5 users; includes Basic features plus QuickBooks integration, GPS tracking, marketing, equipment tracking, premium reviews |
| Max (USD pricing) | US$299/month (annual) or US$329/month (monthly) | Monthly (also annual billing available) | Advanced reporting, onboarding specialist, escalated phone support, additional users US$35/month each |
| Observed Canadian charge (annual US$149 plan) | ≈ CA$210/month pre-tax (≈ CA$238 - 244 after tax) | Annual converted to monthly equivalent | Essentials-tier features (based on US$149 plan) |
Your consumer rights in Canada
Canadian consumer protections can provide remedies beyond a vendor’s stated refund policy when a digital service does not meet reasonable expectations. A clearly advertised 30-day money-back guarantee at the time of purchase strengthens your entitlement to a refund under consumer protection principles.
If you were charged improperly (for example, after you requested cancellation), you can seek recourse through your financial institution (chargeback) and file complaints with provincial consumer protection offices. Unsolicited or persistent marketing calls after you’ve asked to stop may violate the National Do Not Call List rules or Canada’s anti-spam and telecommunications rules (CASL); complaints about such conduct can be made to the Canadian Radio-television and Telecommunications Commission (CRTC).
Customer experiences
Many users praise Housecall Pro for an intuitive interface and useful scheduling, invoicing and payment features that, once set up, can streamline operations for trades businesses. Positive reviews often cite improved scheduling and payroll workflows and helpful customer service interactions when available.
Common negative reports include difficulty cancelling accounts - several customers describe multiple contacts before cancellation was completed - and persistent sales follow-up calls after a cancellation request. Other complaints mention changes that shift features behind additional fees and inconsistent handling of promised incentives or refunds.
Documentation checklist
- Account owner name, account email and account ID; last invoice and billing method used.
- Copies or screenshots of your cancellation request (chat transcript, sent email to cancellations@housecallpro.com), date/time stamps, and any chat ticket numbers.
- Phone call notes: name of billing representative, date/time of confirmation call, and any confirmation reference provided.
- Proof of payment (receipts, transaction IDs) and screenshots of any charges you dispute.
- Copies/screenshots of any advertised guarantees or promised incentives you wish to reference (e.g., 30‑day money-back guarantee).
Common mistakes
Failing to use the in-app chat or email address and instead relying only on voicemail or a single email can delay cancellation because Housecall Pro’s process typically begins through the chat or the designated cancellations email. Another common error is not ensuring the account owner completes the required phone confirmation - Housecall Pro indicates cancellation isn’t finalized until a team member speaks with the account owner by phone.
Other pitfalls include not saving chat transcripts or confirmation details, assuming a trial is cancelled after adding a payment method (trials with added payment methods require formal cancellation), and not asking about exporting data before finalizing cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app chat (Blue Chat Bubble) | Refunds possible under 30-day guarantee if applicable; subscription refunds generally issued within ~14 days after processed cancellation | Medium - requires follow-up and phone confirmation with account owner |
| Email to cancellations@housecallpro.com | Same refund considerations; billing follows up within 1 - 3 business days and requires phone confirmation | Medium - requires reply and phone confirmation |
| Free/trial (no payment method) | Auto-closed after 14 days; refund not applicable if no payment made | Low - auto-close if no payment method on file |
After cancelling
After you complete cancellation, keep all confirmation materials and monitor your bank or card statements for any unexpected charges. If you believe you are owed a refund or were charged after cancellation, contact Housecall Pro’s billing team first and then your payment provider if necessary.
Helpful links: Housecall Pro billing & account management article: help.housecallpro.com - Billing & Account Management; refund details and terms: housecallpro.com - Terms; how to refund a credit-card charge (merchant help): help.housecallpro.com - How do I refund a credit-card charge?.
Address
Housecall Pro, 4180 Wynkoop Street, Suite 310, Denver, CO 80216