Cancellation Idassist: Easy Method

What is Idassist

Idassist is an identity protection and credit monitoring service offered in Canada that provides online identity monitoring, credit bureau monitoring, credit reports and scores, alerts, and identity restoration assistance. It is provided through Sigma Loyalty Group and marketed as a subscription service with recurring billing.

How to cancel Idassist

• Online (self-service): Sign in to your Idassist online account and follow the account or subscription settings to cancel; your access typically continues until the end of the current billing cycle.
• Phone or email: Call the customer cancellation line at 1-877-445-2012 or send a cancellation notice as specified in the User Agreement; fees stop upon cancellation. Keep a record of the date, time, and name of the representative.
• Registered mail (recommended for proof): Send a written cancellation request by registered mail (raccomandata A/R) to the Privacy Officer at Sigma Loyalty Group (address below). For Quebec residents, note that cancellation takes effect on the date your notice is received (or a later date you request).

What happens when you cancel

If you cancel through your online account, access to Idassist generally continues until the end of the current billing cycle; you will not be billed for subsequent cycles. If you cancel by phone or email, fees are understood to stop upon cancellation, but you should obtain confirmation. For Quebec residents, cancellation takes effect on the date the company receives your notice (or a later date you request) and the unused portion is refundable. The company may retain certain account data as required by its policies and applicable law; request any data-retention or deletion details when you cancel.

Will I get a refund?

The User Agreement does not state a general automatic refund policy for all customers. The clear exception is Quebec: residents of Quebec are entitled to a refund for the unused portion of the service when cancellation is effective. Outside Quebec, refunds depend on the contract terms and Idassist’s policies; there is no guaranteed standard refund stated in the available materials. When seeking a refund, be polite but firm, document your request, and keep all supporting records - third-party commentary advises this although it does not change the official policy.

Idassist plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles, consumers must be provided with clear contract terms for recurring services and the ability to cancel according to those terms. Quebec law specifically requires that when a Quebec resident cancels a service, the cancellation takes effect on receipt of the notice (unless a later date is requested) and consumers are entitled to a refund for the unused portion. For consumers outside Quebec, refund and cancellation rights depend primarily on the contract terms; however, deceptive or unclear marketing and unfair practices may fall under federal or provincial consumer protection enforcement (for example, the Competition Bureau or provincial consumer protection offices).

Customer experiences

Customer reports are mixed. Some sources and institutions have confirmed Idassist is a legitimate service, while other reports criticize aggressive telemarketing and unclear marketing practices. Several users have reported difficulty cancelling or receiving follow-up charges after attempting to cancel, and some cite recurring unsolicited calls. Others note successful cancellations when using the online account or when they preserved clear documentation and used registered mail or formal notices.

Documentation checklist

• Account username/email and last four digits of payment method
• Date and time of cancellation attempt and name of any representative spoken to
• Copies/screenshots of cancellation confirmation pages or emails
• Copies of written cancellation sent by registered mail and the tracking/receipt
• Billing statements showing any disputed charges

Common mistakes

Common errors include cancelling without obtaining written confirmation, not saving timestamps or representative names when cancelling by phone, assuming a single cancellation attempt stops recurring billing without checking the next statement, and confusing provincial rules - Quebec’s refund entitlement is a specific exception that does not automatically apply in other provinces. Another frequent mistake is failing to use a method that provides proof (for example, relying solely on an unconfirmed phone call).

Comparative recap

After cancelling

After you cancel, keep all confirmation records and monitor your payment method for any unexpected charges. If you need assistance with consumer protection or suspect deceptive practices, you can consult federal or provincial resources such as the Competition Bureau (competitionbureau.gc.ca) or, for Quebec residents, the Office de la protection du consommateur (opc.gouv.qc.ca). If a charge appears after cancellation, contact your card issuer to dispute the charge and provide your cancellation documentation.

Address

Privacy Officer, Sigma Loyalty Group, P.O. Box 1700 STN D, Toronto, Ontario, M9A 5C7