Cancellation My Identity Assist: Easy Method

What is My Identity Assist

My Identity Assist is a subscription service that provides online identity and credit monitoring and identity restoration support. It is offered in Canada through different channels, notably as "ID Assist® (via SLG Value Add Services)" and as a standalone "ID Assist" plan available through partners such as Coast Capital Savings.

How to cancel My Identity Assist

Cancellation steps depend on how you originally enrolled (through a bank, employer benefit, or directly with the vendor). Below are the practical steps to cancel and keep a clear paper trail.

• Identify your subscription origin: check emails, your Coast Capital or other bank statements, your membership/benefit portal, or any confirmation that names the vendor or SLG Value Add Services.
• Attempt online cancellation first: sign in to the account or portal where you manage the benefit and follow the subscription or billing controls; save screenshots.
• If online cancellation is not available or successful, contact the billing party by phone or secure message (your bank or the benefits administrator) and request cancellation; note date, agent name, and confirmation number.
• Send a written cancellation notice by registered mail (raccomandata A/R) to the provider and to the billing partner if different; include your full name, account number, date of birth (if required for ID matching), the last four digits of the payment card, the date you want the cancellation to take effect, and a clear statement that you request cancellation and a written confirmation.
• Keep copies of all correspondence, proof of registered delivery, screenshots, and bank statements showing charges. If you were on a free trial, state the trial start and end dates in your cancellation request and ask for written confirmation that you will not be charged.

What happens when you cancel

When you cancel, your access to active monitoring and restoration services typically ends at the end of the current paid period unless the provider states otherwise. Auto-renewal should stop after the cancellation is processed. The provider may retain certain account and service records for business, legal, or regulatory reasons; your personal data handling will be subject to their privacy policy and applicable privacy legislation.

Will I get a refund?

Refunds depend on how you purchased the service (through SLG, Coast Capital, or another partner), the vendor's refund policy, and whether you are within any trial or cooling-off period. Some users report prorated refunds in specific cases; others report no refunds for completed billing periods. If a charge was unauthorized or a free trial was not honoured, raise the issue promptly with the provider and your card issuer. For precise eligibility, request the vendor's refund policy in writing and, if necessary, escalate through your bank's dispute process.

My Identity Assist plans and pricing

Your consumer rights in Canada

Consumers in Canada are protected by federal and provincial consumer protection and privacy laws. You may have the right to cancel certain contracts or distance-sold services within a province-specific cooling-off period; the exact rules vary by province. You also have rights under national and provincial privacy laws (for example, PIPEDA or provincial equivalents) to access and request correction of your personal information. If you believe a provider has mishandled your personal data or refused a lawful access request, you can file a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy office. For billing disputes, your financial institution can assist with charge disputes or reversals for unauthorized transactions.

Customer experiences

User reports are mixed: some customers cancel easily through an online account or via their bank, while others find phone support slow or require written notices and proof of delivery. Several users note that standalone pricing can be unclear until after a free trial and that refunds are inconsistent across providers. Keeping clear records and sending written notice by registered mail can reduce friction and provide evidence if you need to dispute charges.

Documentation checklist

• Account number or subscription ID, name and email used to register
• Copies/screenshots of confirmation emails, welcome letters, and any trial terms
• Bank or card statements showing the recurring charge
• Any prior cancellation attempts (emails, chat transcripts, phone call notes with dates and agent names)
• Proof of registered mail delivery (tracking number and return receipt)

Common mistakes

Common mistakes include not verifying where the subscription was set up (bank, employer, or vendor), assuming a phone call alone is sufficient without written confirmation, discarding trial or confirmation emails, and failing to keep proof of delivery when sending cancellation letters. Another frequent error is contacting only the bank when the subscription is managed by a third-party vendor; in those cases you should notify both the billing party and the vendor.

Comparative recap

After cancelling

After cancellation, confirm in writing that the subscription is cancelled and verify your next billing statement to ensure charges stop. If monitoring services end, consider alternative identity-protection measures (strong passwords, credit freeze where available). If you experience unauthorized charges or identity misuse after cancellation, report it immediately to your financial institution and to the Canadian Anti‑Fraud Centre. If the provider fails to respond or you suspect privacy breaches, consider filing a complaint with the Office of the Privacy Commissioner of Canada or the appropriate provincial consumer protection office.

Helpful resources: Coast Capital Savings general site (coastcapitalsavings.com), Office of the Privacy Commissioner of Canada (priv.gc.ca), Canadian Anti‑Fraud Centre (antifraudcentre-centreantifraude.ca), and the Financial Consumer Agency of Canada (canada.ca/fcac).

Address

Send registered cancellation notices (raccomandata A/R) to:

3200‑650 West Georgia Street, 66 W Flagler Street, Vancouver, BC V6B 4P7, Canada