Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Incfile
17350 State Highway 249, Suite 220
77064 Houston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Incfile service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Incfile: Easy Method
What is Incfile
1. Overview
Incfile is an online company that provides business formation and related services - such as LLC or corporation filings, registered agent services, and add-on compliance or filing products - primarily known for U.S. entity formation. It also offers domain and email services tied to business set-up needs.
Although Incfile’s core business targets U.S. formations, Canadian customers sometimes use the service for international-facing work or to purchase domains and email hosting; Canadian-specific pricing and guarantees are limited and often shown in USD for U.S. services.
2. How to cancel Incfile
- Log into your Incfile account and locate the order or product you wish to cancel (formation order, add-on filing, domain, or email service). Note the order number, purchase date, and payment method before starting.
- For web filings and one-time formation services: request cancellation immediately - refunds are typically possible only until payment is forwarded to the state (commonly within ~24 hours). If you still see your order as “processing,” use the online cancellation option or contact support right away.
- For domains and email services: request a refund within 3 business days of purchase. After that window you can cancel the service but refunds are not generally available.
- Submit the cancellation through Incfile’s support channels (support ticket and email) and follow up by sending a written cancellation request by registered mail (raccomandata A/R) for proof. Include your name, order number, email used, and exact cancellation request.
- Mail the registered cancellation to: Incfile.com LLC, 17350 State Highway 249, Suite 220, Houston, TX 77064, United States. Retain tracking and delivery confirmation.
3. What happens when you cancel
When a cancellation request is accepted before the payment is forwarded to the government, Incfile will typically stop processing the filing and may issue a refund less any permitted fees and expenses. If the filing has already been submitted to a government entity, Incfile cannot reverse the government submission and refunds will generally not be available.
For subscriptions such as registered agent or annual services, cancellation stops future billings but does not always prorate refunds for periods already charged. If you cancel a domain or email service after the 3-business-day refund window, services will be terminated but payments commonly remain non-refundable.
4. Will I get a refund?
Refund eligibility depends on the product and timing. For one-time filings and many add-ons, Incfile’s effective policy (per reviews and user reports) is that refunds are available only before payment is forwarded to the government - typically within about 24 hours after order placement - minus a US$30 cancellation fee and any expenses already paid or incurred. Once paperwork is submitted or a government fee is paid, a refund is generally not available.
Domain and email orders may be refunded if you request a refund within 3 business days of purchase; after that window you can usually cancel the service but will not receive a refund. Recurring or yearly services are rarely prorated once charged. Note that Incfile’s public marketing and refund language are not always prominent; many user reports describe limited refund availability after processing begins.
5. Incfile plans and pricing
| Plan / Service | Description | Price (CAD) |
|---|---|---|
| Business formation (LLC / Corporation) | Core filing service, state fees may apply; add-on services available (registered agent, EIN, operating agreement). | Varies |
| Registered agent | Annual service to accept legal mail and service of process. | Varies |
| Domain and email | Domain registration, business email hosting and related services. | Varies |
| One-time filings / Add-ons | Certified copies, EIN filing, amendments, compliance filings. | Varies |
6. Your consumer rights in Canada
There is no Canada-specific refund detail provided by Incfile in the sources reviewed. Canadian consumers should be aware that federal and provincial consumer protection laws can offer rights such as disclosure requirements and potentially a statutory cooling-off period for certain contracts - however applicability to online business formation services varies by province and by the type of purchase.
If you are in Canada, verify your rights with your provincial consumer protection office or the federal Office of Consumer Affairs. You may also have options through your bank or credit card provider (chargeback or dispute) if a merchant does not honor advertised refund terms, but outcomes depend on the card issuer’s rules and timing of the charge.
7. Customer experiences
Reviews are mixed. Many users praise Incfile’s intuitive interface, low initial costs, and quick turnaround for standard formations, with high aggregate ratings on some review platforms. Positive Canadian feedback specifically notes efficient and helpful customer support in some recent cases.
On the other hand, common complaints include slow or inconsistent customer support, unexpected upsells and fees, difficulties obtaining refunds or cancellations after processing begins, occasional filing errors, and problems with virtual mailbox or address services. Some users report serious issues such as unauthorized charges or mishandled filings - these are less common but have been reported across forums and review sites.
8. Documentation checklist
- Order number, date of purchase, and product/service name.
- Payment receipt or credit card statement showing the charge.
- Account email and username used for the order.
- Copies of any support tickets, email correspondence, or chat transcripts about the order or cancellation.
- Proof of registered-mail delivery (tracking number and delivery confirmation).
- If applicable, authorization letter if a third party is cancelling on your behalf (signed and dated).
9. Common mistakes
Waiting too long to request cancellation is the most frequent error: many refunds are only possible before Incfile forwards payment to the state (commonly within about 24 hours), or within 3 business days for domain purchases. Relying solely on chat or phone without a written record or failing to send a registered-mail cancellation for proof can make disputes harder to resolve.
Other mistakes include not saving order receipts, overlooking recurring service renewals, and assuming a cancelled filing will reverse a government submission - if the filing has been sent to a government office, a merchant-level cancellation will often no longer be effective.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web formation / one-time filings (request within ~24 hours) | Possible refund before payment forwarded; refund minus US$30 cancellation fee and any expenses | Moderate - time-sensitive |
| Domain / email (request within 3 business days) | Refund available if requested within 3 business days; otherwise cancel without refund | Moderate - narrow time window |
| Cancel after government submission | No refund in most cases | High - difficult or impossible |
| Registered mail cancellation (proof) | Supports refund/dispute requests but does not guarantee refund | Low - reliable evidence, but outcome varies |
11. After cancelling
After you submit a cancellation, monitor your email for a written confirmation from Incfile and keep all records (support tickets, delivery confirmation, bank statements). If you do not receive a timely confirmation, follow up using the same channels and keep copies of every communication.
If you believe a refund is due but is not being issued, consider disputing the charge through your credit card issuer or payment provider and consult your provincial consumer protection office if needed. For company closure or changes in Canada, remember to notify Canada Revenue Agency and any provincial authorities responsible for business registrations if applicable.
Helpful links: Incfile contact and support - Incfile Contact; Incfile terms - Terms of Service; Canadian consumer information - Office of Consumer Affairs (Gov of Canada); Competition Bureau - Competition Bureau Canada.
12. Address
Incfile.com LLC, 17350 State Highway 249, Suite 220, Houston, TX 77064, United States
Send cancellation requests by registered mail (raccomandata A/R) and retain delivery confirmation for your records.