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Cancellation service #1 in Canada
InShot is a mobile and web video- and photo-editing app that offers a free tier with basic tools and optional paid upgrades (monthly, annual, lifetime, and one‑time packs) to remove watermarks, unlock pro features, and remove ads. It is widely used for quick edits on iOS and Android devices as well as through its web interface.
When you cancel, the subscription will stop auto‑renewing but you typically retain premium access until the end of your paid billing period. Cancellation does not usually produce an immediate refund for the current period. Your subscription and purchase record remain associated with the account and platform that processed the transaction; restoring purchases or switching devices may require signing into the same store account.
In general, InShot does not provide pro‑rata refunds for the remainder of an active billing period - cancellations stop future renewals but do not refund the current period. Free‑trial time is commonly forfeited once a paid subscription begins. Refunds are usually handled by the platform that processed the payment (Apple or Google) and are discretionary; you must request a refund via Apple’s Report a Problem system or Google Play refund process for exceptional cases such as unauthorized charges or technical errors. InShot itself typically directs users to the platform support for billing disputes.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| InShot Pro - Monthly | C$6.99 | Monthly | Full pro features, no watermark, ads removed |
| InShot Pro - Yearly | C$24.99 | Annual | Full pro features, no watermark, ads removed |
| Remove ads | C$4.99 | One-time | Removes ads (may not include other pro features) |
| InShot Pro - Lifetime | C$69.99 | One-time | Full pro features permanently; no renewal needed |
| Transition pack - Power | C$4.99 | One-time | Adds Power transitions |
| Video Effect - FORM Pack | C$2.99 | One-time | Adds FORM video effects |
| Filter pack - CINEMA | C$2.99 | One-time | Adds CINEMA filters |
| Transition pack - Glitch | C$4.99 | One-time | Adds Glitch transitions |
| Filter pack - SKIN | C$2.99 | One-time | Adds SKIN filters |
Canadian consumer protection generally treats immediately delivered digital content differently than physical goods: statutory “cooling‑off” or mandatory 14‑day refund rights typically do not apply once digital content has been accessed or delivery has begun. Platform refund policies (Apple, Google) are discretionary and can vary; you can pursue an appeal with the store for unauthorized charges, billing errors, or technical failures. For serious disputes, keep records and consider contacting provincial consumer protection offices or the federal Competition Bureau for guidance, but there is no guarantee of a refund solely under a general statutory right for accessed digital subscriptions.
Reviews show many users appreciate InShot’s user‑friendly interface and robust free editing tools, and long‑term users often report satisfaction with the app’s capabilities. However, complaints are common around billing and support: users have reported unauthorized or unexpected charges, charges occurring before a trial ended, problems restoring purchases, and difficulty reaching responsive customer service. Technical glitches such as crashes or lost pro licenses appear in reviews too, which can complicate refund or restore requests.
A frequent mistake is deleting the InShot app but not canceling the subscription in the App Store or Google Play - the platform will continue billing until you cancel the store subscription. Another common error is expecting an immediate refund after cancellation; typically you lose future charges but keep access until period end and are not refunded for the current period. Users also sometimes sign into a different Google account when attempting to cancel, causing confusion about which account holds the subscription.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | No (refunds discretionary via Apple Report a Problem; cancellations stop future renewals) | Moderate - submit appeal through Apple; outcome discretionary |
| Google Play Store (Android) | No (refunds discretionary via Google Play support; cancellations stop future renewals) | Moderate - submit refund request to Google Play; outcome discretionary |
| InShot App / Web | No (billing handled by platform; InShot typically directs users to Apple/Google) | Moderate - InShot support may assist but platform appeal is usually required |
After you cancel, watch your bank or card statement for any unexpected charges and keep the documentation checklist items handy if you need to dispute a charge. If you believe you were charged in error or outside the subscription period, request a refund through Apple’s Report a Problem page or Google Play’s refund process via Google Play Help. For general InShot help or to report technical issues, visit the InShot site at inshot.com. If your issue remains unresolved, document all communications and consider contacting provincial consumer protection services or the federal resources at Industry Canada - Consumer Affairs for guidance.
InShot (listed correspondence address): 8 Temasek Boulevard #20‑01/04 Suntec Tower Three Singapore 038988
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Written by Owen King
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.