Cancellation Intelius: Easy Method

What is Intelius

Intelius is a U.S.-based online data and people-search service that provides background reports, reverse phone lookups, address reports and related identity-protection add-ons. It aggregates public-record and proprietary data to deliver searchable reports about people, phone numbers and addresses, and offers subscription plans for ongoing access.

Intelius is primarily marketed and billed in U.S. dollars and operates under U.S. terms of service; Canadians commonly use the service but should note that billing, cancellations and refund practices are determined by Intelius policies and the payment processor in use.

How to cancel Intelius

• Via web: Log into your Intelius account → My Account / Membership Settings → Cancel Subscription → confirm. You should receive a confirmation email. For a step-by-step guide see joinchargeback.com.
• Via phone: Call Intelius Customer Support at (877) 564‑13253 (Mon - Fri, 7 a.m. - 4 p.m. PST) and request cancellation; ask for a cancellation reference or confirmation email. Source: joinchargeback.com.
• Via email / contact form: Submit a cancellation request through Intelius’ Contact Us page or send email to [email protected] (or [email protected]). Include your account email, full name, last 4 digits of payment method and date of purchase and explicitly request subscription cancellation and (if wanted) a refund. See joinchargeback.com.
• Via Android app: Open the Intelius app → Menu → Subscription → select Intelius → Cancel Subscription. Reference: wikisubscription.com.
• Via Apple / App Store: Open Settings → your name → Subscriptions → select Intelius → Cancel Subscription. For details see wikisubscription.com.

What happens when you cancel

When you cancel a subscription, access typically continues until the end of the current billing period; cancellation usually prevents future recurring charges but does not always result in a prorated refund. Intelius generally sends an email confirmation of cancellation when the request is processed - keep that confirmation as proof.

Billing and data storage are governed by Intelius’ policies: your account record and any downloaded reports remain subject to their terms, and some features or add-ons (for example, court-access or third‑party fees) may be treated separately. If you subscribed through Apple or Google Play, account and billing control may be handled through those stores rather than directly by Intelius.

Will I get a refund?

Intelius does not publish a uniform 14‑day statutory refund right for online subscriptions for Canada. Some sources refer to short satisfaction guarantees (for example, within seven days), but many fees - such as court access or other third‑party charges - are often non‑refundable. Officially many sales are treated as final, but Intelius has in practice issued goodwill refunds in some cases (duplicate billing, unexpected charges, etc.).

Refund timing and outcomes vary: refunds may be processed in a few business days up to several weeks depending on the payment processor and bank (reports range from roughly 3 - 35 business days). If you believe a charge is unauthorized or misleading, you can also contact your card issuer to dispute the charge while you pursue a refund with Intelius.

Intelius plans and pricing

Note: No official Canadian (CAD) price list was found. Some Canadian users report being charged an annual equivalent in CAD (example: ≈ CA$244.40/year), which likely reflects USD billing converted by the card issuer.

Your consumer rights in Canada

Canadian consumers do not have a universal 14‑day statutory right for online subscriptions; cooling‑off periods typically apply to door‑to‑door and certain telemarketing sales and vary by province. In practice, refund and cancellation rights for an online subscription like Intelius are determined by the merchant’s terms plus general consumer protection laws in each province.

If you believe charges were unauthorized, misleading or not disclosed, you can file a dispute with your credit‑card issuer (chargeback), lodge a complaint with provincial consumer protection authorities, or use platforms such as the Better Business Bureau. Keep records of your cancellation attempts and any communications to support disputes.

Customer experiences

Customer reviews are mixed. Many users report helpful, professional Intelius customer‑service agents who resolve login issues, cancellations and refunds efficiently when reachable. Positive reports often mention clear, courteous interactions and successful problem resolution.

Negative reports frequently cite unexpected or duplicate billing, trials that convert to recurring charges without clear notice, difficulty cancelling via website or app stores, and slow or inconsistent responses from support. Several complaints involve renewed charges after cancellation and difficulty obtaining refunds, so retaining confirmations and monitoring statements is important.

Documentation checklist

• Account email and full name; last 4 digits of payment method; subscription/plan name; date of purchase or renewal; order or transaction ID (if available)
• Screenshots of billing, trial offers or renewal notices; any cancellation confirmation (email or on‑screen); timestamps of support calls and agent names (if provided)
• If sending written notice, a dated letter stating your cancellation request, a printed copy of your account details, and a tracked/registered mail receipt for proof of delivery

Common mistakes

Common errors include assuming a trial cancels automatically (many trials auto‑convert if not cancelled before the trial ends), contacting the wrong support channel (for example, cancelling with Intelius when the subscription is billed through Apple or Google Play), and not keeping cancellation confirmations. Another frequent mistake is waiting to review bank statements - if you see unexpected charges, act quickly to request cancellation and document everything.

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation email or screenshot, monitor your bank and card statements for at least one billing cycle, and save all correspondence. If a charge posts after cancellation, contact Intelius immediately with your cancellation proof; if unresolved, contact your card issuer to open a dispute or chargeback and consider filing a complaint with consumer protection agencies or the Better Business Bureau.

Helpful resources: Intelius contact/support pages (use your account portal), a community cancellation guide at joinchargeback.com, and a subscription cancellation walkthrough at wikisubscription.com. For Canadian consumer support see the Better Business Bureau Canada and your provincial consumer protection office.

Address

If you prefer to send a written cancellation by mail, consider using registered mail (for example, raccomandata A/R) or another tracked service to have proof of delivery. The address associated with cancellation correspondence appears to be:

P.O. Box 4145
Bellevue, WA 98009
United States

Also keep a copy of the mailed letter and the postal tracking/receipt. If you call, note the date, time and agent name and request an email confirmation of cancellation.