Cancellation service N°1 in United States
Cancellation Issuu: Easy Method
What is Issuu
Issuu is a digital publishing platform that hosts and displays documents such as magazines, catalogs and brochures as online flipbooks. It offers tiered subscriptions for individuals and teams to publish, embed, share and analyse digital publications with varying limits on private content, customization, and advanced features.
How to cancel Issuu
- Web (direct subscription): Sign in to your Issuu account, go to Account Settings > Subscription or Billing, and downgrade to the Basic (free) plan to cancel the paid subscription. Your paid benefits remain active until the end of the current billing cycle; Issuu does not provide automatic early cancellation refunds.
- Apple App Store purchases: Manage and cancel via Apple’s subscription settings in your device or Apple ID; Issuu does not document separate App Store cancellation steps.
- Google Play purchases: Manage and cancel via Google Play subscriptions in the Play Store; Issuu does not document separate Google Play cancellation steps.
- If you need written confirmation or Issuu support does not resolve the request, send a signed cancellation request by registered mail (see Address section below) and keep all proof of mailing and delivery. You can also open a support request through Issuu help channels and retain any response for your records.
What happens when you cancel
When you cancel a paid Issuu subscription by downgrading to the Basic plan, your paid features remain available until the end of your current billing period. After that date your account reverts to the free Basic tier and you lose paid-only features (for example, private flipbooks, advanced embeds or premium branding). Your publications and basic account data typically remain accessible, but certain analytics and premium settings may no longer be available. Issuu does not state that user data is deleted on cancellation; if you need copies of publications or reports, download them before the paid period ends.
Will I get a refund?
Issuu’s published guidance indicates there are no automatic refunds for cancellations. Refunds are considered only if requested and, according to third‑party summary information, Issuu may approve refunds in limited timeframes (examples cited: within 20 days for monthly subscriptions or 60 days for annual subscriptions). There is no evidence on Issuu’s publicly available materials of a 14‑day automatic right of withdrawal for online purchases. If you purchased through the App Store or Google Play, refunds and timeframes are governed by Apple or Google’s platform policies rather than Issuu’s web refund practice.
Issuu plans and pricing
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Starter (monthly) | US$19.00 | Monthly | Publish and host unlimited flipbooks; embed on website; share in fullscreen; up to 5 private flipbooks; add links and videos |
| Unlimited (monthly) | US$188.00 | Monthly | Unlimited documents, pages, file sizes; unlimited private flipbooks; no external ads; customizable flipbook; advanced embedding |
| Starter (billed yearly) | US$21.00 per month (billed annually) | Annual | Same as Starter monthly |
| Unlimited (billed yearly) | US$188.00 per month (billed annually) | Annual | Same as Unlimited monthly |
| Premium (monthly) - SaaSworthy reference | US$40.00 | Monthly | Remove third‑party ads; detailed stats; digital sales; embedded videos |
| Optimum (monthly) - SaaSworthy reference | US$269.00 | Monthly | Dedicated customer success manager; private sharing; collaboration tools; unlimited API access |
| Issuu for Teams | Custom Quote | Monthly | Multi‑user workspaces, SSO, branding control |
Your consumer rights in Canada
Issuu’s publicly documented policies do not describe a specific Canadian 14‑day cooling‑off or automatic refund right. Canadian consumer protections vary by province and by the nature of the purchase; in many cases digital services accessed immediately may not carry the same automatic cancellation windows as goods. If you purchased through Apple or Google, you can rely on those platforms’ consumer protections and refund procedures. For web purchases billed by Issuu, their stated practice is no automatic refunds and refunds only by request; if you believe a charge was unauthorized or incorrectly processed you can contact your card issuer for a dispute or chargeback under your bank’s procedures, keeping in mind applicable time limits for disputes.
Customer experiences
Reviews are mixed. Many users praise Issuu’s ease of use, features and helpful human support representatives - platforms such as Capterra and Trustpilot include positive comments about usability and responsive staff. Conversely, there are recurring negative reports of sudden price increases, unexpected high bills, difficulty obtaining refunds, double or unauthorized charges and occasional unresponsive or automated support. These contrasting experiences suggest cancellation and refund outcomes may vary case by case, and retaining documentation and confirmation of cancellation is important if issues arise.
Documentation checklist
- Account email and username; order/invoice numbers; date of purchase and renewal; payment method (card, Apple ID, Google Play).
- Copies/screenshots of receipts, billing statements and the subscription page in your Issuu account.
- Confirmation emails from Issuu, Apple or Google showing subscription start or renewal.
- Record of support requests (timestamps, transcripts, representative names) and any cancellation confirmation.
- Proof of registered mail delivery if you send a physical cancellation request.
Common mistakes
Users commonly assume cancelling in the app removes a web subscription (or vice versa); failing to cancel in the same channel you purchased from (Issuu website vs App Store vs Google Play) can lead to continued charges. Another frequent error is assuming an immediate pro‑rata refund upon cancellation - Issuu’s stated approach is that paid features continue until the billing period ends and refunds are not automatic. People also sometimes delete the app or ignore confirmation steps without saving evidence of cancellation, making disputes harder to resolve. Finally, relying solely on chatbots or automated responses without requesting written confirmation can complicate follow‑up for refunds or chargebacks.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Issuu account) | No automatic refunds; refunds only by request (examples cited: 20 days for monthly, 60 days for annual) | Low - Moderate (self‑serve cancellation available; refund decisions limited) |
| Apple App Store | Refunds handled under Apple’s policies (request through Apple) | Moderate (managed via Apple; must follow Apple’s refund process) |
| Google Play | Refunds handled under Google Play policies (request through Google) | Moderate (managed via Google Play; follow Google’s refund process) |
| Registered mail / written request | No guarantee of refund; provides strong proof of cancellation request | Moderate - High (takes time and effort but creates physical proof) |
After cancelling
After you cancel, keep copies of your cancellation confirmation, final billing statement and any Issuu or platform correspondence. If you need to request a refund, submit a clear written request to Issuu support and include the documentation checklist items above. If the charge is on your credit card and you suspect an error or unauthorized billing, contact your card issuer to discuss a dispute. For App Store and Google Play purchases, use Apple or Google support pages to request refunds: Issuu cancellation summary (third‑party), Issuu reviews on Trustpilot, Issuu on Capterra, Apple: manage subscriptions, Google Play: cancel subscriptions & request refunds.
Address
If you choose to send a physical cancellation notice, use registered mail (raccomandata A/R) and address it to:
Issuu Inc. 131 Lytton Ave Palo Alto, CA 94301 United States - Attention: Cancellation Requests