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I hereby notify you of my decision to terminate the contract relating to the Jotform service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Jotform: Easy Method
What is Jotform
Jotform is an online form builder and data-collection platform that lets individuals and organizations create web and mobile forms, collect responses, and integrate with other services. It offers free and paid subscription plans with different limits and features, and mobile versions are available through in‑app purchases in app stores.
How to cancel Jotform
- Web subscription (recommended first): Sign in at jotform.com, go to Account > Billing (or My Subscriptions), locate the active subscription and choose “Cancel subscription.” Follow on-screen prompts and save any confirmation or ticket number.
- App Store / Google Play in-app purchase: Cancel the subscription via your app-store account (Apple: Settings > your name > Subscriptions; Google Play: Play Store > Menu > Subscriptions). App-store purchases are managed by Apple/Google, so refunds and billing questions often must be handled through them.
- If you cannot cancel online or need a written cancellation: send a signed cancellation letter including your account email, subscription name, purchase date, and a clear statement that you wish to cancel and stop future renewals. Use registered mail (raccomandata A/R) to Jotform Inc., 111 Pine St. Suite 1815, San Francisco, California 94111, United States and keep the delivery receipt as proof.
- After cancelling, check your email for confirmation and retain receipts/screenshots. If you need help, open a support ticket at Jotform Contact.
What happens when you cancel
When you cancel a paid Jotform subscription, the subscription typically stops renewing at the end of the current billing period; you usually retain access to the paid features until that date. After the billing period ends, your account will revert to the free plan and be subject to free-plan limits (form submissions, storage, integrations, etc.).
Cancelling does not automatically delete your forms or collected data. Your forms, submissions, and account information generally remain accessible so you can export or archive data. If you want your data removed, you must request account deletion or manually delete forms and submissions; check Jotform’s privacy and data-deletion options and retain copies of any exported data before deleting your account.
Will I get a refund?
Refunds depend on how you purchased the subscription and Jotform’s billing policies. Web purchases processed by Jotform are handled by Jotform’s billing team and may be eligible for refund or pro-rated credit in some cases, but refunds are not guaranteed and are evaluated case-by-case. In-app purchases made through Apple’s App Store or Google Play follow the store’s refund rules; to request a refund for those purchases you generally must contact the app store directly.
Common exceptions that increase the likelihood of a refund include billing errors, duplicate charges, or fraudulent transactions. If you believe you are due a refund, contact Jotform support and your payment provider as soon as possible and provide receipts, transaction IDs, and the account email.
Jotform plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Mobile Monthly Bronze | C$59.99 | Monthly | Mobile app version via in-app purchase |
| Mobile Monthly Silver | C$69.99 | Monthly | Mobile app version via in-app purchase |
| Mobile Monthly Gold | C$179.99 | Monthly | Mobile app version via in-app purchase |
| Mobile Yearly Bronze | C$559.00 | Annual | Mobile app version via in-app purchase |
| Mobile Yearly Silver | C$639.00 | Annual | Mobile app version via in-app purchase |
| Mobile Yearly Gold | C$1,399.99 | Annual | Mobile app version via in-app purchase |
Note: Official web pricing on Jotform’s site is shown in USD; your bank or card issuer will convert charges to CAD at their exchange rate at payment time. The CAD prices shown above are for app-store (in-app) purchases where Jotform publishes local pricing.
Your consumer rights in Canada
Canadian consumers have protections that require clear disclosure of contractual terms, transparent billing and renewal procedures, and remedies for unauthorized or erroneous charges. Provincial consumer-protection laws and federal guidance can give additional rights related to automatic renewals, deceptive practices, and contract cancellation; these vary by province.
If you encounter billing problems you cannot resolve with Jotform, you can contact your payment provider to request a dispute or chargeback and seek guidance from your provincial consumer-protection office or the Government of Canada consumer resources. This information is general and not legal advice - consult consumer-protection authorities or a lawyer for specific legal guidance.
Customer experiences
User experiences vary. Many customers report a straightforward cancellation via the Jotform account billing page and prompt confirmations. Where complications arise, common themes include in-app purchases being handled by Apple/Google (requiring users to contact the app store), misunderstandings about automatic renewal timing, and occasional delays in support responses when refunds or billing investigations are requested.
Overall, successful cancellations usually follow a clear process: cancel in the right place (web vs app store), keep receipts and confirmation messages, and escalate to support with documentation if needed.
Documentation checklist
- Account email and username; subscription name/plan.
- Purchase receipt or invoice and transaction ID (web or app-store receipt).
- Date of purchase and renewal date.
- Payment method used (card last four digits or PayPal email).
- Screenshots of billing/subscription page and cancellation confirmation (if any).
- Support ticket numbers, emails exchanged, and proof of registered-mail delivery if you sent a letter.
Common mistakes
One frequent mistake is attempting to cancel through the wrong channel: many users try to cancel a mobile in-app subscription from the Jotform web dashboard, but in-app subscriptions are controlled by Apple or Google and must be cancelled in the respective app-store account. Another common error is waiting until after an automatic renewal to request a refund, which can make obtaining a refund more difficult. Users also sometimes forget to export their data before downgrading or deleting the account, which can lead to loss of access to submissions or files if limits are exceeded on the free plan.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Jotform web Billing page | Possible; case-by-case for web purchases | Low |
| Cancel App Store / Google Play subscription | Refunds handled by app store; policies vary | Low - Medium (store interface) |
| Send written cancellation by registered mail | May support proof of cancellation requests; refund still case-by-case | Medium (requires postal effort) |
After cancelling
After you cancel, export and back up any forms, submission data, and file uploads you want to keep. If you need to request a refund or have unresolved billing issues, contact Jotform support through their contact page and provide the documentation checklist items above. For App Store purchases, follow the store’s refund process. For privacy or account-deletion requests, review Jotform’s privacy policy and data-deletion instructions at Jotform Privacy and request deletion via account settings or support.
Address
Jotform Inc., 111 Pine St. Suite 1815, San Francisco, California 94111, United States