Cancellation Lifesum: Easy Method

What is Lifesum

Lifesum is a nutrition and habit‑tracking app that helps users log food, track calories and macros, and plan meals. It offers a free tier and a paid Premium subscription with additional features such as advanced tracking, recipe tools and AI‑powered photo logging.

The service is available across mobile platforms and the web; subscriptions are managed through the store or payment method you used to buy Premium (App Store, Google Play, Lifesum web, Paddle, Samsung, etc.).

How to cancel Lifesum

• App Store (iOS): Open the App Store → Account → Subscriptions → Select Lifesum Subscription → Cancel Subscription. Lifesum cannot cancel it for you. Apple subscription help.
• Google Play Store (Android): Open Play Store → Account (top right) → Payments and subscriptions → Select Lifesum → Cancel subscription, then follow on‑screen instructions. Google Play subscriptions.
• Web (Lifesum website): Log in to lifesum.com → Go to Manage Subscription → Press “Cancel subscription.”
• Paddle: Go to paddle.net → Look up your purchase by email → Locate Lifesum purchase → Press “Cancel”.
• Samsung Galaxy Store: Log into Galaxy Store → Menu → Subscriptions → Select Lifesum → Unsubscribe.
• Important: Uninstalling the app or deleting your Lifesum account does not cancel the subscription; you must cancel through the platform where you purchased.
• Tip: Cancel at least three days before renewal to ensure the cancellation is processed in time.

What happens when you cancel

When you cancel a Lifesum subscription it will remain active until the end of the paid billing period; you keep Premium access for the remainder of that term. After the period ends the subscription will not renew and your account will revert to the free tier.

Cancelling does not automatically delete your Lifesum account or the data stored there. If you want a data removal or account deletion you must request that separately in the app or via Lifesum support; note that deleting the app does not cancel billing.

Will I get a refund?

Lifesum and third‑party stores generally recognize a 14‑day withdrawal (cooling‑off) period from the purchase confirmation. If you request a refund within 14 days of purchase, the route and approval depend on where you bought the subscription: Apple handles App Store refunds, Google handles Play Store refunds, Lifesum handles card/PayPal/web purchases, and Paddle handles purchases processed by Paddle.

Exceptions: if you explicitly consented to start using Premium immediately during the withdrawal period, that may waive your right to withdraw. Refunds requested via Lifesum web are typically processed within 30 days and returned to the original payment method. For store purchases you must follow the store’s refund procedure and their approval is required.

Lifesum plans and pricing

Your consumer rights in Canada

Canadian consumers generally have a 14‑day cooling‑off right for digital subscription purchases; Lifesum’s published policy aligns with this. If you exercise that right within 14 days, request a refund through the payment provider or Lifesum (depending on where you bought it).

If you used the Premium features during the withdrawal period and gave explicit consent to immediate access, that may waive the cooling‑off right. If Lifesum’s service is materially different from what was advertised (for example, persistent tracking errors, missing features or ineffective cancellation flows), consumer protection laws may provide remedies - including complaint channels through your provincial consumer protection office or your payment provider disputing the charge.

Customer experiences

User feedback is mixed. Many users praise Lifesum’s AI photo‑logging and find the app helpful and intuitive for building food awareness and reaching small weight goals. Positive comments highlight convenient tracking and helpful reminders.

At the same time a number of users report problems: incorrect calorie or macro calculations after AI updates, confusing or opaque cancellation flows, obtrusive ads or unwelcome UI changes, and delays or difficulty getting refunds. Several users have specifically reported frustration with cancellation and refund responsiveness from support.

Documentation checklist

• Purchase confirmation email or receipt (with date and Purchase ID or order number)
• Name and email used for the Lifesum account and the store account
• Screenshot of active subscription or billing screen showing Lifesum charge
• Payment method and last four digits of the card (or PayPal transaction ID)
• Any prior correspondence with Lifesum or the store (support emails, ticket numbers)

Common mistakes

Many cancellations fail because users uninstall the app thinking that cancels billing - it does not. Another frequent error is cancelling on the wrong platform: subscriptions are tied to the store used to buy Premium, so cancelling on Android when you purchased through Apple will not stop the charge.

Other pitfalls: cancelling too close to renewal and not allowing enough processing time; not keeping receipts or order IDs when requesting refunds; and continuing to use Premium features during the 14‑day cooling‑off period after purchase, which can forfeit the right to withdraw.

Comparative recap

After cancelling

After you cancel, watch for a confirmation email from the store or Lifesum. Keep that confirmation and check your bank or card statement the next billing cycle to ensure the renewal did not occur. If you do not receive confirmation within a few days, contact the store or Lifesum support and provide the documentation checklist items above.

Useful links: Lifesum main site lifesum.com, Apple subscriptions help Apple subscription help, Google Play subscriptions Google Play subscriptions, Paddle support paddle.com, Samsung Galaxy Store Samsung Galaxy Store. If you believe your consumer rights were breached, you may also contact your provincial consumer protection office or your payment provider to dispute the charge.

Address

For written correspondence (if required): Lifesum AB, Repslagargatan 17B, 118 46 Stockholm, Sweden.

Practical note: consider sending cancellation or refund letters with tracked delivery and signature (for example via Canada Post Xpresspost with signature or another tracked/registered service) and retain proof of posting and copies of all communications.