cancellation Lifesum: Easy Method

What is Lifesum

Overview

Lifesum is a health and wellness app that helps users track food, water and exercise and offers personalized meal plans, recipes and progress tracking.

The app is available on iOS, Android and the web and offers free and Premium subscription tiers for advanced features.

Main features

Key features include calorie and macronutrient tracking, meal plans, barcode scanning and AI-powered food recognition.

Premium adds guided diets, expanded recipes and extra planning tools for weight loss and healthy eating.

How to cancel Lifesum

Timing note

To avoid automatic renewal, cancel at least three days before the end of your subscription period.

Cancellation timing and steps are described in Lifesum's Help Center.

Cancel via App Store (iOS)

• Open the App Store on your iPhone or iPad.
• Tap your Account (profile) icon, then Subscriptions.
• Select "Lifesum" and tap "Cancel Subscription".
• Note: Lifesum cannot cancel App Store subscriptions for you.

Cancel via Google Play Store (Android)

• Open the Google Play Store app.
• Tap your Account, then "Payments & subscriptions".
• Select the Lifesum subscription and tap "Cancel subscription".

Cancel via Lifesum website (web purchase)

• Go to lifesum.com and log in to your account.
• Navigate to Manage Subscription and click "Cancel subscription".

Official help

• Cancellation guide: Lifesum Help - Cancel subscription.

What happens when you cancel

Access after cancellation

When you cancel, your subscription typically remains active until the end of the paid period.

You retain access to Premium features until that expiry date unless a refund is issued that shortens access.

Automatic renewal and billing

Cancelling stops automatic renewal at the next billing date; it does not usually prorate or refund the current period automatically.

Refunds must be requested separately where eligible (see refund section).

Data and account

Your account and logged data remain available after cancellation unless you delete the account separately.

Personal data handling is governed by Lifesum's privacy policy and terms available on their site.

Will I get a refund?

General refund window

You need to request a refund within 14 days after purchase in many cases; Lifesum’s Terms & Conditions describe a 14‑day withdrawal right for unused services.

Refunds for unused subscriptions are processed within 30 days to the original payment method where applicable.

Platform-specific rules

• App Store purchases: contact Apple Support within 14 days; Apple handles refunds directly.
• Google Play, Lifesum website (credit card), PayPal, Paddle or Samsung purchases: contact Lifesum support or follow the platform-specific instructions within 14 days and provide receipt or purchase ID.

Important exceptions

• If you start using Lifesum Premium during the 14‑day withdrawal period, you forfeit the right to withdraw.
• Simply cancelling an auto‑renew does not automatically generate a refund - you must explicitly request one.

Official refund help

• Refund process and requirements: Lifesum Help - How can I receive a refund?
• Lifesum Terms & Conditions and refund timing: Lifesum Policy & Terms

Lifesum plans and pricing

Pricing overview

The following prices reflect ranges observed in the UAE App Store for Lifesum in early 2026.

Variations may occur due to promotions, taxes or platform fees.

Your consumer rights in United Arab Emirates

Local protection and applicability

UAE consumer protection laws apply to purchases made in the UAE and provide channels for complaints and dispute resolution.

Exact rights vary by purchase method and whether the merchant or platform processed the sale.

How Lifesum terms interact with UAE rights

Lifesum offers a 14‑day withdrawal period for unused services under its Terms & Conditions, but use of the service during that window can void withdrawal rights.

App Store and Google Play refund decisions are governed by Apple and Google respectively and Lifesum cannot override those decisions.

Where to get official local help

• For UAE consumer guidance, consult the UAE official government portal: UAE Consumer Protection.
• For platform disputes (Apple/Google), contact the platform’s support channels directly before escalating to local authorities.

Customer experiences

Positive feedback

Many users praise Lifesum’s AI-based food logging and image recognition for speeding up tracking and improving engagement.

Some find the free version sufficient for simple calorie tracking and appreciate the clean, ad-free interface.

Negative feedback

Common complaints include slow or unhelpful customer service and difficulties obtaining refunds from platform purchases.

Users also report occasional app glitches such as missing logged meals, barcode scan failures and issues after UI updates.

Takeaway

• Pros: effective logging tools and useful Premium features for many users.
• Cons: prepare for possible support delays and check platform-specific refund policies before purchase.

Documentation checklist

Essential items for cancellation or refund

• Purchase receipt or order confirmation email (showing date and amount).
• Transaction ID or App Store / Google Play purchase ID.
• The email address linked to your Lifesum account.
• Platform used to buy (App Store, Google Play, Lifesum website, PayPal, Paddle, Samsung).

Optional helpful items

• Screenshots of billing entries or subscription status in the app.
• Any correspondence with Lifesum or platform support about the issue.

Common mistakes

Attempting to cancel in the wrong place

A frequent error is trying to cancel an App Store or Google Play subscription from the Lifesum website.

If you purchased via a platform, you must cancel through that platform's subscription settings.

Assuming cancellation equals refund

Many users expect an automatic refund after cancelling, but cancellation only stops future renewals.

To receive a refund you must follow the refund request steps within the applicable 14‑day window.

Using Premium during the withdrawal period

Starting to use Premium features during the 14‑day withdrawal period may void your right to a refund.

Be aware of this before activating or testing Premium if you want the option to withdraw.

Comparative recap

Quick method comparison

After cancelling

Next steps

Confirm cancellation by checking your platform subscription page or Lifesum account page for the expiry date.

If you expect a refund, submit the required documentation and follow the platform or Lifesum support instructions.

Helpful links

• Cancel subscription: Lifesum Help - Cancel subscription
• Refunds: Lifesum Help - Refunds
• Terms & privacy: Lifesum Policy & Terms
• UAE consumer guidance: UAE Consumer Protection

Address

Company address

Repslagargatan 17B, 118 46 Stockholm, Sweden.

Contact reminder

For billing or refund questions, use Lifesum support pages linked above or the platform (Apple/Google) that processed your purchase.