Cancel Lifesum: Easy Method

What is Lifesum

Overview

Lifesum is a nutrition and diet tracking app that offers a free tier and a paid Premium subscription with additional features such as meal plans, macro tracking and AI-assisted logging.

The service is available on iOS, Android, Samsung Galaxy Store and the web, and subscriptions are managed through the platform used to purchase them.

Main features

Premium features include personalised plans, detailed nutrition breakdowns and advanced logging tools, including recent AI-assisted updates for photo or text logging.

Feature availability and interface may vary by platform and by app version.

How to cancel Lifesum

By platform

• App Store (iOS): Open App Store → Account → Subscriptions → Select Lifesum → Cancel Subscription.
• Google Play Store (Android): Open Play Store → Profile (top right) → Payments & subscriptions → Select Lifesum → Cancel subscription.
• Web (lifesum.com): Log in → Manage Subscription → Cancel subscription.
• Samsung Galaxy Store: Log in to Galaxy Store → Menu → Subscriptions → Select Lifesum → Unsubscribe.
• Paddle (via ad): Go to paddle.com → Look up my purchase → Enter your email → Find Lifesum purchase → Cancel.

Important notes for cancelling

• Cancel at least 3 days before renewal to ensure processing in time.
• Uninstalling the app or deleting your Lifesum account does not stop subscription auto-renewal.
• Lifesum cannot cancel App Store subscriptions on your behalf; use Apple’s system for iOS purchases.

What happens when you cancel

Access after cancellation

When you cancel a subscription it will remain active until the end of the current paid period.

You retain Premium access for the remainder of that billing cycle unless a refund is granted that changes the period.

Renewal and data

Cancellation prevents future automated renewals but does not automatically delete your account data or personal information.

If you want your account removed, you must follow Lifesum’s account deletion process separately after cancelling.

Will I get a refund?

14-day withdrawal period

There is a 14‑day right to withdraw from the subscription contract starting when you receive the confirmation email.

To be eligible you must request a refund within 14 days and you should not have started using Premium services during that period.

Platform differences and exceptions

• App Store (iOS): Refunds are handled by Apple - contact Apple Support within 14 days.
• Google Play / Web / PayPal / Paddle / Samsung: Contact Lifesum with your receipt or Purchase ID within 14 days.
• Canceling your subscription does not guarantee a refund; cancellation only prevents renewal.

Lifesum plans and pricing

Plan overview

Below are indicative NZD prices converted from USD store prices; actual prices in the App Store or Play Store may vary.

Features listed are the general Premium access features across platforms.

Notes on pricing

Exact NZD pricing is not always published publicly and may vary due to regional pricing or rounding.

Use the store checkout to see the final NZD amount charged to your account.

Your consumer rights in New Zealand

14-day withdrawal and refunds

Under Lifesum terms you have a 14‑day right to withdraw from the subscription contract from when the confirmation email is received.

To exercise this right contact Lifesum (or Apple if purchased via the App Store) with your receipt or Purchase ID. Refunds are normally returned to the original payment method.

Other New Zealand protections

The Consumer Guarantees Act and Fair Trading Act may apply if the digital service is faulty or not fit for purpose.

These laws can supplement Lifesum’s own terms and may entitle you to remedies beyond the 14‑day withdrawal right in some cases.

Customer experiences

Positive feedback

Many users report Lifesum helps improve nutrition understanding and develops a healthier relationship with food.

Users also value the free version for being clean and ad-free, and some find the Premium AI logging helpful for quick entries.

Common complaints

Some users report incorrect calculations or issues after the AI-like interface update, and a few have had refund requests denied via Apple.

Other frequent problems include difficulty cancelling on certain platforms, meals not saving correctly, and UI or barcode scanning bugs after updates.

Documentation checklist

What to prepare

• Order receipt or confirmation email (showing date, price and Purchase ID if available).
• Account email address used for Lifesum and the platform used to purchase (App Store, Google Play, etc.).
• Screenshots of subscription status or error messages if cancellation attempts fail.

Where to send it

• App Store purchases: contact Apple Support and provide your App Store receipt.
• Other purchases (Google Play, web, PayPal, Paddle, Samsung): contact Lifesum support with the documents above.

Common mistakes

Typical errors

Trying to cancel an iOS subscription inside the Lifesum app instead of through the App Store is a frequent error.

Another common mistake is uninstalling the app or deleting the account while the subscription remains active - this does not stop billing.

How to avoid them

Always check which platform processed your payment before cancelling and follow that platform’s cancellation flow.

Cancel several days before renewal and keep receipts and confirmation emails until you have verified the cancellation.

Comparative recap

Quick comparison

The table below summarises cancellation and refund responsibility by platform to help you choose the correct path.

Which path to use

Follow the cancel method for the platform that processed your payment. For refunds, check whether you must contact Apple or Lifesum directly.

After cancelling

Next steps

Keep the cancellation confirmation and check your email for a cancellation receipt or end-of-period notice.

Monitor your payment method to ensure no further renewals occur after the billing period ends.

Useful links

• Lifesum: https://lifesum.com
• Apple Support (refunds / subscriptions): https://support.apple.com
• Google Play subscriptions help: https://support.google.com/googleplay
• Paddle lookup: https://paddle.com
• Samsung support: https://www.samsung.com

Address

Corporate address

Lifesum AB, Repslagargatan 17B, 118 46 Stockholm, Sweden.

Notes on postal cancellations

There is no specific Lifesum postal address for New Zealand cancellations; use the platform cancellation flows above or contact Lifesum support online.

If you need to send physical correspondence use the corporate address in Sweden, noting that online support is the primary route for subscription and refund requests.