Cancellation service N°1 in Turkey
Contract number:
To the attention of:
Cancellation Department – Lisa Ai
Büyükdere Cad. USO Center Plaza No: 245/27
Sarıyer
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lisa Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Lisa Ai: Easy Method
What is Lisa Ai
Lisa Ai is an app and web platform that offers AI-generated art and avatar creation, with free features and paid subscription plans that unlock higher limits, faster processing, and additional styles or assets. Subscriptions and one‑time purchases are sold through the web checkout or via mobile stores (Apple App Store and Google Play), and billing is handled by the storefront or the merchant of record depending on the sales channel.
How to cancel Lisa Ai
Cancellation depends on where you purchased the subscription. Lisa Ai cannot directly cancel subscriptions purchased through Apple or Google - those must be cancelled through the respective store. If you subscribed on the web, cancellation is via the web sales channel or your Zotlo dashboard if Zotlo was the merchant.
- App Store (iPhone/iPad): Open the Apple subscriptions support or go to Settings > Your Name > Subscriptions, find Lisa Ai, and tap Cancel Subscription. Apple controls renewal, refunds and refunds requests for App Store purchases.
- Google Play (Android): Open the Google Play app > Profile > Payments & subscriptions > Subscriptions, select Lisa Ai and tap Cancel subscription; or use Google Play help. Google Play handles refunds and cancellations for purchases through Play.
- Web platform (direct / Zotlo): Sign in on the Lisa Ai web account used to purchase, go to the account/subscription area and follow the cancel link shown. If Zotlo is the Merchant of Record, use the Zotlo dashboard or contact support provided at purchase. Cancellation on the web typically stops renewal at the end of the current billing period.
What happens when you cancel
When you cancel, the subscription generally remains active until the end of the paid period you already paid for; it will not renew after that date. Access to paid features ends when the billing period expires. Lisa Ai cannot retroactively stop charges processed through Apple or Google beyond the store's own cancellation and refund mechanisms. Account data and assets you created typically remain associated with your account, but availability may change after your subscription ends - check the app’s privacy or data-retention terms for specifics.
Will I get a refund?
Refunds are limited. Digital content such as credits, one‑time plans, and subscription renewals are generally non‑refundable once access has been granted, except where required by law or for confirmed billing errors. If you purchased through the App Store or Google Play, you must request refunds through Apple or Google respectively; Lisa Ai cannot grant refunds for store purchases. For web purchases where Zotlo is the Merchant of Record, refunds may be issued only if the payment was made in error and no portion has been used; merchant processing can take up to 30 business days. The app’s policy does not explicitly offer a 14‑day cooling‑off period - Canadian statutory rights may apply in limited circumstances but are not referenced in the policy.
Lisa Ai plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| AI Art Generator: Plus+ Weekly | USD 7.99 | Weekly | Unlimited drawing creation, faster processing, more styles, discounts on avatar packs |
| Weekly Subscription (standard) | USD 6.99 - 9.99 | Weekly | Similar premium benefits (varies by offer) |
| Lisa Premium - Annual | USD 39.99 | Annual | Full premium access for one year |
Your consumer rights in Canada
Lisa Ai’s published policy does not explicitly reference a 14‑day cooling‑off right. Under Canadian consumer and digital products rules, limited protections may exist for faulty, misrepresented or inaccessible digital content, but those rights are situation‑specific. If a charge continues after you cancelled or if the service was misrepresented, you can request a refund through the store or merchant used and, if unresolved, escalate to your payment provider or provincial consumer protection office. Keep records of all transactions and support requests to support any claim.
Customer experiences
Reports are mixed: some users praise the avatar and art results, while many reviews complain of unauthorized recurring charges after free trials, difficulty cancelling or getting refunds, and slow or unresponsive support. App store reviews from Canada include multiple users reporting continued charges after cancellation and unsuccessful refund attempts. These experiences suggest that outcomes often depend on the sales channel and the responsiveness of the store or merchant of record.
Documentation checklist
- Order receipt or confirmation email (with date and amount)
- Transaction ID or order number from Apple/Google/web receipt
- Screenshot of subscription status in App Store / Google Play / web account
- Account email used for purchase and app store account name
- Any support tickets, responses or cancellation confirmations
- Bank or card statement entries showing the charge
Common mistakes
Users often assume deleting the app cancels a subscription - this does not stop store‑side billing. Another common error is cancelling the app account but not the subscription in Apple or Google, leaving renewals active. People also expect automatic refunds after cancelling; refunds must be requested through the platform or merchant and are not guaranteed. Finally, using a different account or device than the one used to purchase can make it hard to find the subscription to cancel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Request via Apple; Lisa Ai cannot issue refunds for App Store purchases. | High - users report denials and mixed outcomes; Apple decides case-by-case. |
| Google Play | Request via Google Play; Lisa Ai cannot issue refunds for Google Play purchases. | High - user reports of difficulty getting refunds for trial/recurring charges. |
| Web (Merchant of Record - Zotlo) | Possible only for payment errors and unused purchases; processed by merchant (up to ~30 business days). | Moderate - requires proof and merchant approval. |
After cancelling
After you cancel, monitor your email and bank/card statements for any unexpected charges and keep all documentation. If a charge appears after cancellation, first request a refund through the same platform used to purchase: Apple or Google support pages for store purchases, or the Zotlo/merchant support channel for web purchases. If the platform or merchant does not resolve the issue, contact your bank or card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office. Helpful links: Report a problem - Apple and Request a refund - Google Play.
Address
Company address (Turkey): Büyükdere Cad. USO Center Plaza No: 245/27 Sarıyer, İstanbul, Türkiye. If you prefer a postal cancellation or formal complaint, consider sending a registered letter (raccomandata A/R) to that address. For web purchases where Zotlo is the Merchant of Record, use the Zotlo contact or dashboard details provided at purchase for merchant‑level requests.