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Cancellation service #1 in Canada
LiveCareer is an online resume and cover-letter builder that offers templates, step-by-step tools and AI-driven suggestions to help users create professional job application documents quickly. The service operates on a subscription model that provides unlimited downloads and additional paid writing or review services.
While the core tools are web-based, LiveCareer also has mobile access and uses trial periods and automatic renewal mechanisms for its paid plans.
When you cancel, LiveCareer typically stops automatic renewal so no future recurring charges are applied, but your access often continues until the end of the current paid period. Downloads and full access may remain active for the remainder of that billing cycle; check your account page for specific access dates.
Your account and the documents you created generally remain on the LiveCareer servers after cancellation unless you choose to delete them. It is recommended to download any resumes or cover letters you want to keep before cancelling or before your access expires. Always keep the cancellation confirmation number or any customer-service reference ID.
LiveCareer’s Terms state you may request a refund if you cancel before the end of the “initial period” (for example, a trial period). Their FAQ and public notices say they cannot guarantee a refund in all cases, so outcomes vary.
Many users report a 14‑day trial that auto‑renews to a paid subscription if not cancelled in time; if you were charged after believing you were on a free or one‑off trial, contact LiveCareer promptly with evidence (confirmation emails, screenshots, billing statements). If LiveCareer refuses a refund and you believe the charge was unauthorized or misleading, you can also seek a refund through your payment provider or file complaints with provincial consumer protection agencies.
| Plan | Price | Period | Features |
| 14‑Day Trial (Full Access) | US$2.95 | 14 days | Unlimited downloads during trial; auto‑renews |
| Monthly Access | US$5.95 per month (or approx. US$23.95/month after trial) | Monthly | Unlimited resume & cover letter downloads |
| Annual Subscription | US$71.40 per year | Annual | Unlimited resume & cover letter downloads |
| Resume Review | US$19.95 | One‑time | Professional review of existing resume |
| Resume Tune‑Up | US$49.95 | One‑time | Resume enhancement service |
| Resume Creation - Entry | US$99.00 | One‑time | Resume writing service - entry level |
| Resume Creation - Professional | US$199.00 | One‑time | Resume writing service - professional level |
| Resume Creation - Executive | US$299.00 | One‑time | Resume writing service - executive level |
| Cover Letter Creation | US$60.00 | One‑time | Cover letter writing service |
Prices are listed in U.S. dollars; Canadian users will be charged in USD and their bank or payment provider will apply the CAD conversion and any foreign‑transaction fees.
Federal and provincial consumer protection laws in Canada require clear disclosure of automatic renewal terms and reasonable means of cancellation for digital subscription services. If a subscription auto‑renews without clear notice, that practice may raise consumer protection concerns under applicable provincial statutes.
Consumers generally have rights to cancel within a trial or "cooling‑off" period and to seek refunds if cancellation is timely. If LiveCareer’s contractual disclaimers limit refunds, you may still have statutory rights that supersede contractual language. If you experience unauthorized charges or believe a practice was misleading, you can contact your bank or card issuer to request a reversal or chargeback and lodge a complaint with your provincial consumer protection agency.
Many users praise LiveCareer for a user‑friendly interface, helpful templates and AI suggestions that simplify resume creation, especially for people who struggle with formatting or writing. These positive reviews often highlight speed and ease of use.
Conversely, recurring negative feedback centers on automatic renewal notifications (unexpected charges after trials), difficulty obtaining refunds, perceived lack of transparency about recurring billing, and occasional poor customer‑service experiences. Some users also report technical issues with formatting and unclear resolution timelines for refunds.
Many problems stem from missing the trial cancellation window - users who assume a trial is free or one‑off but do not cancel before auto‑renewal end up billed. Another frequent mistake is attempting to cancel an App Store or Google Play subscription through LiveCareer rather than through the Apple or Google account where the subscription is managed.
Other common errors include not saving cancellation confirmation, failing to check spam folders for emails, and not documenting charges (screenshots and statements), which makes it harder to dispute transactions later.
| Method | Refund | Difficulty |
| Cancel on LiveCareer website (Account Settings) | Possible if within initial/trial period; confirmation should include a cancellation number | Low - Medium |
| Cancel via Apple App Store / Google Play | Refunds handled by Apple/Google policies; LiveCareer can advise but may not process refunds | Medium - High |
| Request refund via payment provider (chargeback) | Possible when charge is unauthorized or misleading; depends on issuer investigation | Medium |
After you cancel, keep the confirmation number, download any resumes or documents you need, and monitor your bank or card statements for any unexpected charges. If you are charged after cancelling, contact LiveCareer support immediately and supply your cancellation confirmation; if the issue is unresolved, contact your card issuer to dispute the charge.
Useful links: LiveCareer Terms of Use, LiveCareer FAQ, and user reviews such as Trustpilot for community feedback. If you cannot resolve the issue with LiveCareer, consider contacting your provincial consumer protection office for guidance.
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.