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Cancellation service #1 in New Zealand
Cancel Livecareer: Easy Method
What is Livecareer
Service overview
LiveCareer is an online resume and cover letter builder that provides templates, step-by-step editors and AI-powered suggestions to help users create professional job application documents.
The service operates on a subscription model for ongoing access and offers short-term access options for single downloads.
Main features
Key features include multiple resume and cover letter templates, text suggestions, and options to download, print or email documents.
Access and billing are managed through a LiveCareer account; customer support handles cancellations and account queries.
How to cancel Livecareer
Cancel via website (recommended)
- Log in to your LiveCareer account.
- Go to My Account → My Settings → Cancel subscription.
- You should receive a cancellation confirmation email containing a cancellation number.
- If you do not receive confirmation, contact customer service for proof of cancellation.
- See the official terms: LiveCareer Terms of Use.
Cancel via phone, chat or email
- Contact LiveCareer customer service using live chat, the support phone number for your region, or email [email protected].
- Request cancellation and ask for a cancellation confirmation number and timestamped email.
- If billed through an app store, note that LiveCareer documentation indicates cancellations generally follow the LiveCareer account/support route rather than a separate app-store instruction.
- Reference the FAQ for contact options: How do I cancel.
What happens when you cancel
Access and renewal
After cancelling, your subscription will generally stop auto-renewing at the end of the current billing period.
You may retain access until the paid period expires unless LiveCareer states otherwise in your account confirmation.
Account data and confirmations
LiveCareer sends a cancellation confirmation email with a cancellation number; keep this as proof.
Account data (resumes, settings) may remain in your account; contact support to ask about data retention or deletion.
Will I get a refund?
General policy
LiveCareer does not guarantee refunds; refunds are handled case-by-case and are not automatic.
Refunds may be requested if you cancel before the end of an initial paid period, but approval is discretionary under LiveCareer terms.
Exceptions and consumer rights
- Some jurisdictions (e.g. the UK version of the terms) provide a 14-day right to withdraw without cost; this may not automatically apply in New Zealand.
- If you believe you are entitled to a refund (trial charged, billing error), collect proof and contact customer service promptly.
- See LiveCareer terms: Terms of Use and UK terms: LiveCareer UK Terms.
Livecareer plans and pricing
Pricing summary
Below are the estimated New Zealand-dollar equivalents reported for common LiveCareer plans.
Actual local prices may differ due to taxes, exchange rates or App Store billing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| 14-day access | NZ$≤4.70 | One-time (14 days) | One download/print/email of resume or cover letter |
| Monthly subscription | NZ$9.50 | Monthly | Unlimited access to builder, unlimited resumes & cover letters |
| Annual subscription | NZ$114 | Annual | Unlimited access for 12 months |
Your consumer rights in New Zealand
General consumer protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which require truthful information and acceptable service quality.
These laws can provide remedies for misleading conduct or services that do not meet reasonable standards.
How this interacts with LiveCareer terms
- LiveCareer terms state subscriptions auto-renew unless cancelled; refunds are not guaranteed under their terms.
- LiveCareer includes arbitration and class-action waiver clauses in some terms; check the governing law clause for applicability to NZ customers.
- If you have a dispute, start with LiveCareer support, keep records, and consider contacting your bank for a chargeback or seeking advice from a NZ consumer organisation.
Customer experiences
Positive feedback
Many users praise LiveCareer for a user-friendly, step-by-step resume builder and helpful pre-written content.
Reviewers often note speed, template variety and AI suggestions make creating professional resumes easier.
Negative feedback
Common complaints include unexpected recurring charges after trials and difficulty obtaining refunds or confirmation of cancellation.
Some users report unauthorized or continued charges despite attempting cancellation; retain evidence if this happens.
Documentation checklist
Before you cancel
- Account email and username used to register.
- Subscription start date and billing frequency.
- Payment method and recent billing statements.
If you request a refund or dispute a charge
- Cancellation confirmation email and cancellation number (if provided).
- Screenshots of account settings showing cancellation or active subscription.
- Copies of receipts, trial-start messages and any customer service correspondence.
Common mistakes
Timing errors
Failing to cancel before the trial or billing period ends is a frequent cause of unexpected charges.
Always check your billing cycle and cancel a few days before renewal to allow processing time.
Wrong contact method or missing proof
Assuming app-store billing is handled by LiveCareer (or vice versa) can delay cancellation; verify where your payment is billed.
Not saving cancellation confirmation or customer service replies makes disputes harder to resolve; always save proof.
Comparative recap
Quick comparison
| Feature | LiveCareer (NZ context) | Notes |
|---|---|---|
| Cancellation methods | Website, email, phone, live chat | Preferred: cancel via account settings to get confirmation email |
| Refund guarantee | Not guaranteed | Refunds may be possible if cancelled early; UK 14-day withdrawal exists but NZ application varies |
| Common issues | Unexpected renewals, disputed charges | Keep receipts and confirmation numbers to resolve |
Key takeaways
Cancel through your LiveCareer account and keep the cancellation confirmation email as proof.
If you face billing problems, escalate with documentation to LiveCareer, your bank, or a NZ consumer organisation.
After cancelling
What to do next
- Save the cancellation email and number; check your next bank statement for charges.
- If you were charged after cancellation, contact LiveCareer support and your bank immediately to dispute the charge.
- Consider creating local copies of important resumes before any account changes.
Useful links
- LiveCareer Terms of Use
- LiveCareer FAQ
- LiveCareer UK Terms (cooling-off reference)
- LiveCareer reviews on Trustpilot (NZ)
- Consumer NZ and Commerce Commission (NZ) for consumer advice and complaints.
Address
Postal address
LiveCareer Ltd, Attn: Customer Service / Administration, Albemarle Street 7, W1S 4HQ London, United Kingdom.
No dedicated New Zealand postal address was identified; international correspondence can use the UK address above.
Support contact
Primary support channel: email [email protected] or live chat via the LiveCareer website.
If you need region-specific phone numbers, check the LiveCareer FAQ or contact support by email for the appropriate regional phone number.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.