Cancellation Livia: Easy Method

What is Livia

Livia is a consumer health brand that sells a wearable device and related products aimed at relieving menstrual cramps and period pain, plus digital subscriptions and in‑app purchases for content or services. Products and most purchase support are sold directly via the Livia website and through mobile app stores (Apple App Store / Google Play).

How to cancel Livia

• If you bought a physical product from the Livia website and wish to cancel or return, email [email protected] with your order number, name, and email as soon as possible. For pre‑shipping/one‑time orders, Livia’s Terms of Use permits cancellation within 14 business days from when you receive the item; refunds may exclude shipping, service fees and first‑shipment costs and the item must be unused and returned in original condition. See Livia’s Terms: Terms of Use.
• If you are returning a product under the 120‑day money‑back guarantee for website purchases, arrange the return to Livia’s returns address (see Address section). Return shipping and taxes are your responsibility; Livia will initiate a refund within 30 business days after the item is received at their warehouse. See Livia’s Return Policy: Return Policy.
• If you subscribed or purchased via Apple App Store or Google Play, cancellation and refund requests are generally handled through Apple/Google; contact the respective app store for instructions and refund eligibility because Livia does not specify app‑store cancellation steps on their site.
• When returning a physical item, send it by a tracked method and keep proof of shipment/delivery (registered/trackable mail recommended). Include your full name, order number and the email used for the order inside the package and in your return correspondence.

What happens when you cancel

When you cancel a physical product order and Livia accepts the cancellation or receives the returned item, they will process the refund to the original payment method after any permitted deductions. For subscription or in‑app services, canceling stops future renewals but may not automatically refund past charges - app‑store subscriptions are controlled by Apple/Google and access termination/refund timing follows their policies. Livia may retain account or transaction data as required for recordkeeping, fraud prevention, or to comply with legal obligations; if you want data removed, contact Livia support to ask about data deletion options.

Will I get a refund?

For products purchased on Livia’s website there are two relevant policies: a 120‑day money‑back guarantee when returned in good physical condition with all accessories (return shipping and taxes are not covered by Livia; refunds are issued within 30 business days after the warehouse receives the item), and a separate 14‑business‑day cancellation window described in the Terms of Use for one‑time purchases where refunds may be possible but shipping, service fees and the cost of the first shipment can be deducted. Refunds are generally applied to the original payment method. Purchases made through Apple or Google are subject to those app stores’ refund rules, not Livia’s web return policy. For Livia’s official policies see Return Policy and Terms of Use.

Livia plans and pricing

Your consumer rights in Canada

Canada does not have a general federal 14‑day automatic cooling‑off period for online purchases; rights depend largely on the merchant’s stated policies and applicable provincial law. In Ontario, the Consumer Protection Act provides limited cooling‑off rights for certain contracts (for example, door‑to‑door or gym contracts) but not typical online purchases; remedies exist if the merchant misrepresents the product or fails to deliver in the promised time. In Quebec, consumers do not have an automatic “change‑of‑mind” right for online purchases either, but the province provides stronger recourse where contract information or delivery obligations are not met; merchants must refund within prescribed timelines in those situations. If you do not receive a promised refund you may consider contacting your card issuer to request a chargeback or consult provincial consumer protection agencies for further steps. For more, see Quebec consumer guidance: Cancelling an online purchase (Quebec).

Customer experiences

User reviews are mixed. Many customers praise the Livia device for quickly relieving cramps and describe support staff as friendly and responsive; several Trustpilot reviewers report good results and fast issue resolution. However, recurring themes in negative reviews include difficulty cancelling subscriptions and stopping recurring charges, delayed or missing shipments, occasional unresponsiveness from support, and problems obtaining refunds despite attempts. These mixed experiences suggest being proactive: keep documentation, confirm cancellation in writing, and monitor bank statements after cancellation.

Documentation checklist

• Order number, full name, and the email used to place the order.
• Proof of purchase (order confirmation, receipt or invoice).
• Photos of the item’s condition (if returning under the 120‑day guarantee).
• Tracking number and proof of shipment/delivery (send returns by a tracked method; registered/trackable mail is recommended).
• Copies of all correspondence with Livia support and screenshots of subscription billing if applicable.

Common mistakes

Customers sometimes assume app‑store purchases can be refunded directly by the merchant - refunds for Apple/Google purchases must generally be handled through those stores. Another frequent error is returning items without tracking or without including order details inside the package; that makes proof of shipment and the return claim harder to resolve. Waiting too long to request a return may also be problematic: although Livia offers a 120‑day guarantee on website purchases, other cancellation windows (for example the 14‑business‑day condition tied to receipt in the Terms of Use) have rules and possible deductions. Finally, many reviewers report subscription cancellations being the most difficult issue - always confirm subscription cancellation in writing and keep screenshots of the cancelled status or confirmation emails.

Comparative recap

After cancelling

After you cancel, keep all confirmation emails, return tracking, and evidence of delivery until the refund posts. If a refund does not appear within the stated timeframe (for website returns, within about 30 business days after receipt), contact Livia support with your documentation and ask for a status update. If that fails, consider contacting your payment provider to open a dispute/chargeback and consult provincial consumer protection resources. Useful links: Livia Return Policy (mylivia.com/return-policy), Livia Terms of Use (mylivia.com/terms-of-use), user reviews and reports (Trustpilot), and Quebec guidance on cancelling online purchases (opc.gouv.qc.ca).

Address

Livia Returns Dept.
1801 Holser Walk, Unit 115
Oxnard, California 93036
USA