Cancel Livia: Easy Method

What is Livia

Product overview

Livia is a menstrual pain relief solution offered as a physical device and companion mobile app. The product line includes an imported device kit and in-app purchases for emotional support and premium features.

How it is sold

Livia is available as a one-time device purchase through online retailers and as digital subscriptions or in-app purchases via the App Store and Google Play. Pricing and refund rules differ by sales channel.

How to cancel Livia

Cancel App Store / Google Play subscriptions

• Open your Apple ID or Google Play account subscription management and cancel the Livia subscription there.
• Digital subscriptions purchased via App Store or Google Play are subject to the store’s cancellation and refund policies.
• If you need help, check the store help pages or contact Livia support with your account email and purchase details.

Cancel web subscriptions and one-time website purchases

• Web subscription (via site): You may cancel anytime within 120 days by either returning the device for a full refund (return shipping at your cost) or by paying off the device to keep it.
• Monthly subscription payments already made are non-refundable - notify support if you intend to return a device within 120 days.
• One-time purchase via website: Cancel before shipping to request a refund (excluding shipping). After receipt, you have 14 calendar days to cancel if the item is unused and returned in original condition.
• When contacting support, provide your order number, purchase email and clear reason for cancellation to speed processing.

What happens when you cancel

Access and renewals

For app-store subscriptions, cancelling stops future renewals; access typically continues until the end of the current paid period.

For web subscriptions, cancelling may require returning the device for a refund or paying the remaining balance to retain the device.

Account data and settings

Your account and any associated data usually remain unless you request deletion from Livia support. Back up any personal information before asking for removal.

Contact support if you want data erased or need confirmation of subscription cancellation and refund status.

Will I get a refund?

Standard refund policy

Within 120 days for web subscriptions: return the device for a full refund (your return shipping cost applies) or pay off the device to keep it.

Monthly subscription payments already paid are non-refundable when returning a device under this policy.

One-time purchases and processing

One-time website purchase: You can cancel within 14 calendar days of receipt if the item is unused and returned in original condition; refunds exclude shipping and service fees.

Refunds for one-time purchases are processed within 30 business days after the returned item is received and approved.

Livia plans and pricing

Available plans (New Zealand pricing)

Pricing notes

App prices reflect New Zealand App Store in-app purchase pricing and may be billed by Apple or Google.

Device pricing reflects imported retail and may vary by seller, shipping costs and availability.

Your consumer rights in New Zealand

Legal protections

Under New Zealand law, you have rights to remedies for faulty goods or services under the Consumer Guarantees Act.

These remedies may apply even after any seller return period and can extend beyond the 14-day cooling-off timelines offered voluntarily.

How to exercise your rights

• Keep proof of purchase and contact the seller first with details of the fault or issue.
• If the seller does not resolve the problem, escalate via Consumer NZ or the government Consumer Protection resources.
• Document communications, photos of damage, and any case reference numbers when pursuing a claim.

Customer experiences

Positive reports

Many users report fast and effective relief from menstrual cramps and praise the support team as friendly and quick to respond.

Positive feedback often highlights symptom relief when the device and app are used as directed.

Common complaints

Recurring complaints include difficulty cancelling subscriptions, automated or unresponsive cancellation systems, and continued charges despite attempted cancellations.

Other issues reported are skin irritation from adhesives, occasional device failure, and dissatisfaction with customer support responsiveness.

Documentation checklist

What to prepare before contacting support

• Order number or receipt (electronic or printed).
• Account email used to purchase or subscribe.
• Photos of the device, packaging and any damage or defects.
• Device serial number (if available) and purchase date.
• Reason for return and preferred resolution (refund, repair, replace, or pay-off).
• Bank details for refund processing (if requested by support).

Packaging and condition

• For a one-time purchase return within 14 days, ensure the item is unused and returned in original condition and packaging.
• Label parcels clearly and include a copy of the receipt inside the return shipment.

Common mistakes

Failing to cancel in the right place

Many customers try to cancel an App Store subscription inside the app instead of using their Apple ID or Google Play account, which can leave the subscription active.

Expecting refunds for non-refundable fees

Expecting monthly subscription fees to be refunded when returning a device often causes disappointment - monthly payments are stated as non-refundable for web subscriptions.

Comparative recap

Quick comparison table

Key takeaways

App purchases are controlled by the platform and follow store-specific rules; web purchases follow Livia’s return windows and conditions.

Always retain proof of purchase and confirm the correct cancellation path for your purchase channel to avoid unexpected charges.

After cancelling

What to do next

Keep records of cancellation confirmations, shipping receipts and any support case numbers until refunds or closures are complete.

If you returned an item, track the parcel and request a delivery confirmation to help process your refund.

Helpful links

• Livia official website - Support and contact options.
• Apple Support - Manage App Store subscriptions and refunds.
• Google Play Help - Manage Google Play subscriptions and refunds.
• Consumer NZ - Advice on consumer rights and disputes.
• New Zealand Consumer Protection - Government guidance on guarantees and remedies.

Address

Return address

Returns are not handled from New Zealand by default; use the seller’s specified international return address when requested.

One official return address provided for Livia-related returns is:

1801 Holser Walk, Unit 115, Oxnard, California 93036, USA

Return shipping notes

Return shipping is at your cost unless otherwise agreed with the seller. Check customs and international shipping requirements before sending items overseas.

If Livia provides a Hong Kong return address for your order, follow their instructions; no New Zealand return address is specified in available documentation.