Cancellation Loopnet: Easy Method

What is Loopnet

LoopNet is an online commercial real estate marketplace used by brokers, landlords and tenants to list, search and market commercial properties in Canada and internationally. It is operated under the CoStar family of services and is governed for Canadian customers by LoopNet’s Canadian Terms of Use and Terms & Conditions.

How to cancel Loopnet

• Prepare your account information (account name, account number, listing IDs, billing invoices and renewal date) and a clear written instruction stating you do not wish to renew (include desired cancellation/non‑renewal effective date).
• Email your cancellation notice to [email protected] and request written confirmation of receipt and of the nonrenewal. Save the sent message and any reply.
• For stronger proof, send the same cancellation notice by registered or certified mail (return receipt requested) to: CoStar Realty Information, Inc., 1201 Wilson Boulevard, Arlington, VA 22209, United States. Notes sent by mail are deemed received three days after mailing under the Terms.
• Retain all evidence of submission (email copies, postal tracking and signed return receipts). If you have recurring billing, send notice well before the renewal date because LoopNet’s Canadian Terms do not permit mid‑term cancellations and fees remain payable for the term.

What happens when you cancel

According to LoopNet’s Canadian Terms of Use and Terms & Conditions, cancellation/nonrenewal stops future renewals but does not generally entitle you to a mid‑term refund. Access and active listing visibility will depend on the contract terms you agreed to; many customers remain responsible for fees through the paid term even if they cancel nonrenewal before the term end. Expect to retain access until the end of your paid period unless the contract states otherwise.

Will I get a refund?

LoopNet’s Canadian Terms of Use state that fees paid are non‑refundable regardless of termination or cancellation. An exception in the Terms & Conditions applies if LoopNet discontinues a product: in that case, LoopNet will refund any prepaid advertising fees attributable to the discontinued portion. Outside that specific discontinuation scenario, the standard position set out in the Canadian Terms is that payments are not refunded.

Loopnet plans and pricing

LoopNet does not publish Canada‑specific pricing publicly; the figures above are approximate conversions and user‑reported estimates. Confirm exact CAD pricing with LoopNet’s Canadian sales or marketing team.

Your consumer rights in Canada

Under the LoopNet Canadian Terms, fees are non‑refundable and there is no contractual 14‑day cooling‑off or automatic statutory refund right specified in the platform’s Terms of Use. Cancellation must follow the platform’s required channel (email to [email protected] or postal notice as specified). Because the Terms disallow mid‑term cancellations, users who cancel after a term has begun should expect to remain liable for fees through the end of that term unless LoopNet itself discontinues the product and credits the prepaid portion.

Customer experiences

Public reviews are mixed. Some users report good outcomes: LoopNet brought tenant leads, has a usable search interface, printable reports and is recognized by brokers. Other customers report repeated difficulties cancelling and continuing charges after they attempted to cancel - reviews describe automatic renewals, billing that continued for months, and customer service that did not resolve billing problems. These mixed experiences suggest documenting every cancellation attempt and retaining proof of communications.

Documentation checklist

• Account name and number, listing IDs and billing invoices
• Copy of your signed Terms of Use/Terms & Conditions (downloaded or saved)
• Written cancellation instruction (email and mailed letter)
• Sent email copy with timestamps and any replies
• Postal tracking, registered/certified mail receipt (return receipt) and proof of delivery
• Credit card or bank statements showing charges and payment dates
• Screenshots of attempted website cancellations, confirmation pages, or error messages

Common mistakes

Common errors include relying solely on a website‑based cancellation or an informal phone call without sending the required written notice to the specified email or by registered mail; failing to include clear account identifiers and the desired nonrenewal date in the notice; assuming a refund will be issued for mid‑term cancellation; and not keeping copies of all correspondence and delivery receipts. For example, some customers reported that they thought a website cancellation was sufficient but were still billed because the cancellation was not processed through the prescribed channels.

Comparative recap

After cancelling

After you submit cancellation, monitor your billing statements for at least one full billing cycle to confirm no further charges appear. Retain all correspondence and delivery receipts. If you are charged after following the required cancellation procedure, present your documentation to LoopNet support and request correction. If the issue is not resolved, you may consider disputing the charge with your card issuer or bank and keeping records of all communications. For reference, consult LoopNet’s Canadian Terms of Use and Terms & Conditions:

LoopNet - Terms of Use (Canada)

LoopNet - Canadian Terms & Conditions

Address

CoStar Realty Information, Inc.
1201 Wilson Boulevard
Arlington, VA 22209
United States