Cancellation Loopnet: Easy Method

What is Loopnet

LoopNet's role in commercial real estate

LoopNet is a commercial real estate marketplace where brokers, landlords, and investors list spaces for sale or lease. It has been operating since 1995, and historical SEC filings show the company was part of LoopNet, Inc. before later becoming part of CoStar Group, a major real estate information company (sec.gov).

If you signed up in the Philippines, here is the basic setup: LoopNet is mainly a US-focused platform, but the website is accessible internationally. Support is listed at [email protected] and 1 (800) 613-1303, with support hours from Monday to Friday, 8:00 am to 6:00 pm PT (loopnet.com).

What people usually pay for

The paid side is built around visibility and access. Verified pricing data shows a Premium Membership at $49.95 (₱2,847) monthly, with features such as enhanced marketing exposure for listings and fuller access to property listings (loopnet.com).

There are also listing products such as Signature Listings, and these matter for cancellation because they follow stricter renewal rules. Signature Listings have a minimum initial term of 6 months, while other member subscriptions follow the original term you picked, such as monthly, quarterly, or yearly (loopnet.com).

How it works for users in the Philippines

LoopNet does not publish a Philippines-specific price list in the verified material, so you will usually see US pricing and US support channels. The sources also do not show local billing in pesos, GCash, or Maya, so expect an international card setup unless your purchase went through App Store or Google Play.

The truth is, LoopNet's cancellation flow is more confusing than it should be for users outside the US. Many people get frustrated when renewal deadlines are buried in the terms, when non-renewal is not instant, or when they expect a mid-cycle refund that the terms do not allow. If you are leaving and still need a similar tool, Crexi and RealNex Marketplace both have free-to-use options, while CityFeet is subscription-based.

How to cancel Loopnet without getting charged again

Checks to do before you click anything

A lot of billing problems start because users cancel too late or do not save proof. Before you cancel, log in and take screenshots of your current plan, the renewal date, the billing page, and any page that shows your listing term. This matters because non-renewal requests are processed within 5 business days, not instantly, and the confirmation is sent by email (loopnet.com).

You should also check what type of product you bought. Signature Listings need written notice at least 14 days before the last day of the current term, while other member subscriptions need notice at least 3 days before the last day of the current term (loopnet.com). If you wait until the final day, you may already be inside the renewal window.

Cancel through the website account

The direct method in the verified source is through your account on LoopNet Help and the main website. Sign in at LoopNet, go to My Account, then look for Non-Renewal. That option stops automatic renewal rather than ending access on the spot, which is a key difference many users miss (loopnet.com).

After submitting the request, watch your inbox for the confirmation email sent to your registered email address. LoopNet says non-renewal requests are processed within 5 business days, so if you do not see a message after that window, email [email protected] and attach your screenshots.

• Sign in to your LoopNet account.
• Open My Account.
• Select Non-Renewal.
• Submit the request and save the confirmation screen.
• Wait up to 5 business days for the confirmation email.

Cancel through App Store or Google Play if that is where you subscribed

Use this route only if your subscription was purchased through Apple or Google billing. If the charge appears in your Apple or Google purchase history, cancel there, not only on the LoopNet website. This is one of the most common reasons people think they canceled but still get charged.

On iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, select LoopNet, then tap Cancel Subscription. On Android, open Google Play Store, open the menu or profile area, tap Payments and subscriptions or Subscriptions, select LoopNet, then tap Cancel Subscription (loopnet.com).

• App Store path: Profile icon > Subscriptions > LoopNet > Cancel Subscription
• Google Play path: Profile or menu > Subscriptions > LoopNet > Cancel Subscription
• Save the cancellation receipt from Apple or Google.
• Email [email protected] if account access does not update correctly.

Email, phone, and postal option

If the website option does not work or you want an extra paper trail, email [email protected] with your account email, subscription name, billing date, and a short request for non-renewal. You can also call 1 (800) 613-1303 from Monday to Friday, 8:00 am to 6:00 pm PT (loopnet.com). For users in the Philippines, those hours usually fall late at night or early morning, so email is often easier.

You may also send a registered letter if you want stronger proof of notice before a deadline. A digital registered delivery service such as Postclic can serve the same purpose with time-stamped proof of sending, receipt, and opening, which is useful if you are trying to document that notice was sent before the 14-day or 3-day cut-off.

Write the account email, plan name, last four digits of the payment card if relevant, and the exact sentence that you want auto-renewal stopped at the end of the current term. Do not ask vaguely to “close my account” if your real goal is to stop renewal, because support may treat those as different requests.

After you cancel, here is what changes on your account

Your access usually continues until the end of the paid term

LoopNet's terms say fees are non-refundable and no mid-term cancellations are permitted, which means canceling is generally a non-renewal for the next cycle, not an immediate shutdown of the current paid period (loopnet.com). If your billing period ends on April 30, you should expect access through April 30, then no renewal after that if your notice was timely.

This is the part that frustrates many users. They click cancel and expect the charge to reverse right away, but the terms point the other way. In practice, what you are doing is stopping the next renewal, not reclaiming the current month or current listing term.

If you do nothing, renewal is automatic

Signature Listings renew automatically for successive one-month periods unless written notice is sent at least 14 days before the last day of the current term. Other member subscriptions renew for a period equal to the original term unless written notice is sent at least 3 days before the last day of the current term (loopnet.com).

That means a monthly subscription can roll into another month, and a longer-term membership can renew for the same length as the original commitment. Put a calendar reminder at least 7 days before the notice deadline so you are not cutting it close.

What happens to your data and listings

The verified terms do not clearly state a data retention timeline after cancellation. Because that part is not specified, save everything you may need before submitting non-renewal, including listing text, photos, invoices, and message history.

A practical approach is to export or manually download listing assets the same day you cancel. If you later need proof for a billing complaint within the 180-day dispute window, those screenshots and invoices will be far more useful than trying to recover account details after access ends.

LoopNet refund policy and billing disputes

What the terms say about refunds

LoopNet's terms are strict on this point: fees are non-refundable, even if you terminate the service or cancel recurring charges before the end of the current term or billing period (loopnet.com). The terms also say no refund is provided for unused periods after cancellation, so prorated refunds are generally off the table.

For most users, the honest expectation should be low. If you cancel halfway through a month or during a listing term, you will usually keep access until the period ends, but you should not expect money back for unused days.

Your rights in the Philippines and when they help

In the Philippines, subscription complaints are mainly handled under the Consumer Act of the Philippines or RA 7394 through the Department of Trade and Industry, or DTI. The research data does not show a LoopNet-specific cooling-off rule for online subscriptions, and LoopNet's terms do not specify a cooling-off or withdrawal period.

For online services, there is no universal statutory cooling-off period in the same way some consumers expect from shopping platforms. If the issue is not simple buyer's remorse but continued billing after a valid cancellation attempt, your stronger path is a billing dispute with evidence rather than asking for a goodwill refund.

How to request a refund or billing correction

If the charge looks wrong, contact LoopNet quickly. The terms say billing discrepancies should be reported within 180 days after the charges first appear on your statement, otherwise you may lose the right to dispute them (loopnet.com).

• Email [email protected] with the subject line “Billing discrepancy” or “Refund request”.
• Include your account email, invoice date, amount charged, and screenshots of the cancellation confirmation.
• State clearly whether the problem is duplicate billing, post-cancellation billing, or an unauthorized renewal.
• Ask for written confirmation of the investigation result.

When to use a chargeback in the Philippines

If LoopNet does not resolve an unauthorized or continued charge, you can ask your bank, credit card issuer, GCash, or Maya for a chargeback. In the Philippines, BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, so do not sit on the problem.

Use chargeback as a last resort after you have already emailed support and saved the proof. If the payment came through App Store or Google Play, use their refund or dispute flow first. If it was a direct card charge and you have a confirmation showing timely non-renewal, that is the strongest evidence to attach.

LoopNet terms that affect cancellation and renewal

The clauses that matter most before your renewal date

The key term is auto-renewal. Signature Listings renew every month after the initial term unless either party sends written notice at least 14 days before the last day of the current term. Other member subscriptions renew for a new term equal to the original one unless notice is sent at least 3 days before the last day of the current term (loopnet.com).

This is where many users get tripped up. A monthly plan may sound flexible, but if you miss the deadline, the next cycle can still trigger automatically. For longer subscriptions, the renewed term can match the original term, which may mean a bigger billing surprise.

Minimum commitment and missing information

Signature Listings have a minimum initial term of 6 months. Other member subscriptions have a minimum commitment equal to the original term you selected, such as month, quarter, or year (loopnet.com). There is no early termination fee listed in the verified sources, but the lack of refunds means leaving early still usually costs you the remaining paid period.

The verified terms do not specify free trial conversion details, and they do not specify how long data is kept after cancellation. The contract is governed by US law according to the terms, but if you are a consumer in the Philippines disputing a payment issue, DTI and your payment provider are still the practical bodies to contact locally.

Loopnet plans and pricing for Philippines users

Published subscription pricing

The verified source lists one clear recurring price: Premium Membership at $49.95 (₱2,847) per month. The peso figure is an approximate local conversion for Philippine readers, since LoopNet does not publish a local PHP price in the source material.

What this price means in real use

If you only needed short-term exposure for one property, ₱2,847 per month can feel expensive, especially because the terms say fees are non-refundable. That makes the renewal deadline more important than the headline price.

The least expensive published recurring option in the verified data is also the only one clearly priced, so there is no official lower subscription tier to compare against here. Signature Listings may involve separate pricing, but the verified sources provided for this guide do not give a confirmed amount, so there is no honest way to price them here.

Billing notes that matter before you renew

There is no verified evidence in the provided sources of a Philippines-specific annual discount or a published price increase history. There is also no cancellation fee and no early termination fee found in the terms, but that does not mean a free exit, because prorated refunds are still not offered.

Heads up: the real cost problem is often not an extra fee but an extra term. If you miss the 3-day or 14-day notice deadline, you may pay for a renewal period you did not intend to keep.

Your rights in the Philippines if LoopNet keeps charging you

Laws and agencies that matter

For users in the Philippines, the core consumer framework is the Consumer Act of the Philippines or RA 7394, with complaints handled by the Department of Trade and Industry. If your issue is a post-cancellation charge, deceptive billing, or poor response from support, DTI is the agency to approach for a consumer complaint.

The research data also notes a 7-working-day cooling-off period for door-to-door or direct sales, but that does not automatically apply to every online subscription. For LoopNet specifically, the terms do not provide a special cooling-off or withdrawal rule for online sign-ups, so your dispute will usually center on billing evidence and cancellation proof.

How to use your rights in a practical way

If you canceled on time and were still billed, gather four items before you complain: your account email, the charge amount and date, the cancellation confirmation, and screenshots of the renewal terms or account page. This simple evidence pack often matters more than writing a long complaint.

If the payment was by card or e-wallet, raise the dispute with the issuer quickly. BSP-supervised providers usually work on strict timelines, and cardholders commonly have around 60 days from the statement date to dispute an unauthorized transaction. For a consumer complaint about the merchant's conduct, bring the same documents to DTI under RA 7394.

Where to file a complaint

Start with the merchant and give them a clear written chance to fix the issue. If there is no workable response, escalate to DTI and your payment provider. This two-track approach is usually faster than waiting for one side to solve everything.

• Merchant contact: [email protected]
• Support phone: 1 (800) 613-1303
• Support hours: Monday to Friday, 8:00 am to 6:00 pm PT
• Consumer authority: Department of Trade and Industry, Philippines

For Philippine users, the most useful local route is DTI for merchant conduct and your bank or e-wallet for the actual reversal of a disputed charge. If your complaint involves card billing, mention the exact statement date and that the charge continued after a valid non-renewal request.

What customers say about cancellation and billing

Clear verdict from the review trend

Based on the provided review set, the cancellation experience looks difficult rather than smooth. The overall sentiment is 0 positive and 5 negative out of 5 unique reviews, with the biggest complaints being continued charges after attempted cancellation, slow response, and support that did not fix billing issues.

This lines up with the local pain points listed for the Philippines: difficulty canceling subscriptions, continued charges after attempted cancellation, and customer service that does not resolve billing problems effectively. To stay balanced, LoopNet still offers wide market exposure and a recognizable commercial real estate brand, but the cancellation side gets poor marks in this sample.

Recurring themes in the complaints

Sources summary and direct user quotes

• "I requested an account cancellation by email in Oct 2025 and followed up with a second email in Nov 2025. I heard nothing. The account was eventually closed in Feb of 2026." (TrustPilot)
• "I called loopnet's toll free number was told that I failed to contact them ad ask to stop charging my card. I am old and disable and can't afford to be charged $180 x 6 months or $1080 total [about ₱61,560]." (TrustPilot)
• "I am a disable vietnam vet trying to sell a commercial property in Tennessee. I agreed to advertised on Loopnet for 3 months October - December 2024, I went online and canceled the Ad but loopnet keep charging my credit card for 6 addition months." (TrustPilot)
• "Worst experience of false advertising! We go online to look at a price to list the building. We’re quoted one price and then someone calls an up sells us or says that doesn’t exist so we confirm for three months and then I get charged for 10 months!" (TrustPilot)
• "Absolute scammers. Know nothing about real estate. Cannot even get an advert right. 8 attempts and still not correct." (TrustPilot)

Your documentation checklist before and after cancellation

What to save before you cancel

Take screenshots of the account page, the active subscription name, the next billing date, and any listing term details. Because LoopNet processes non-renewal within 5 business days, proof of what your screen showed on the day you canceled can be decisive if there is a later dispute.

• Screenshot of My Account
• Screenshot of billing or invoices
• Screenshot of renewal date
• Copy of listing text and photos

What to keep for a refund or dispute

For billing complaints, keep transaction IDs, statement dates, amounts charged, and the exact card or wallet used. If the amount was $49.95 (₱2,847) or another figure, record both the original currency and the amount that appeared on your bank statement.

• Confirmation email from LoopNet
• Email thread with [email protected]
• App Store or Google Play receipt if relevant
• Bank or e-wallet statement showing the charge

The mistakes that cause most LoopNet cancellation problems

Missing the notice deadline

The biggest mistake is assuming you can cancel on the last day. For Signature Listings, notice must be sent at least 14 days before the last day of the current term. For other subscriptions, the cut-off is at least 3 days before the last day of the term (loopnet.com).

Fix: set two reminders, one 10 days before the deadline and one 5 days before. That gives you enough time for the 5-business-day processing window.

Using the wrong cancellation channel

If you subscribed through App Store or Google Play but only email LoopNet, the store billing may continue. The same problem happens in reverse when users bought direct on LoopNet but only remove the app and think that ends billing.

Fix: look at your receipt source. Apple receipt means cancel in App Store. Google receipt means cancel in Google Play. Direct card billing means use My Account > Non-Renewal and keep proof.

Expecting a prorated refund

Many users cancel and immediately ask for unused days back, but the terms say fees are non-refundable and no refund is provided for unused periods (loopnet.com). That creates disappointment even when the cancellation itself was processed correctly.

Fix: treat cancellation as a stop-renewal action, not as a partial refund request. If money was taken after a timely cancellation, that is a different issue and much stronger for dispute purposes.

Not waiting for written confirmation

One review described an email request in October, a follow-up in November, and closure only in February (TrustPilot). That is exactly why you should never assume a request is done until you have the confirmation email or a clear support reply.

Fix: if no confirmation arrives within 5 business days, send a follow-up with your original timestamp, then escalate to your bank if a new charge appears.

Not documenting post-cancellation charges fast enough

LoopNet's terms set a 180-day window to notify billing discrepancies after charges first appear on your statement (loopnet.com). Philippine banks and card issuers may apply a much shorter dispute window, often around 60 days from the statement date.

Fix: the moment you spot a wrong charge, save the statement, screenshot your cancellation proof, and open a dispute right away. Waiting for “one more email reply” can cost you the chargeback window.

Quick comparison of LoopNet cancellation methods

Method comparison table

Key takeaway from the options

The account method is the most direct when you bought from LoopNet itself, while App Store and Google Play are only correct for store-billed subscriptions. Registered mail takes longer, but it gives stronger proof if you are close to a deadline or expect a billing dispute.

No single method fits every case. The right choice depends on where you were billed and how urgently you need written evidence.

What to do right after you cancel

Your next checks in the first 24 hours

Save the confirmation screen, the email confirmation, and a screenshot of the date and time. Then add a calendar reminder for 7 days later to verify that no new invoice was issued and that your account status matches the non-renewal request.

If your access should continue until the end of the paid term, note that end date clearly. Example: if you canceled on March 10 and your term ends on March 31, check on April 1 that access has ended and no April renewal charge appeared.

Monitor your statements and use chargeback if needed

Watch your card, GCash, or Maya statement for at least two billing cycles after cancellation. If a continued or unauthorized charge appears, contact the provider immediately and mention that BSP dispute timelines commonly run about 60 days from the statement date in the Philippines.

Also keep DTI in mind for merchant complaints under RA 7394. Your best evidence is simple: cancellation proof, charge date, amount, and your communication with support.

Alternatives if you still need a similar service

If you are leaving LoopNet but still need commercial real estate exposure, Crexi is a practical option with detailed listings and a free-to-use model. RealNex Marketplace is also free to use and has roughly 200,000 listings in its marketplace data.

CityFeet is another name to consider if you want broader exposure through a newspaper network, though it is subscription-based and the verified data does not list a confirmed public price. If your need is short-term, free-to-use options may be safer while you reassess.

Useful links

• LoopNet Help Center
• LoopNet Terms of Use
• LoopNet Terms of Use alternate page
• Department of Trade and Industry Philippines

Cancellation address and mailing details

Postal address you can use if you want written notice

If you want to send a mailed cancellation or non-renewal notice, use a physical business address and keep the delivery proof. The research data provided for this guide lists the following cancellation address:

• 101 California Street, San Francisco, California 94111, United States

The service context also mentions another reported headquarters at 1331 L St. NW, Washington, DC, but treats some office listings as possibly outdated or secondary. Because the website account route and support email are the clearest verified cancellation channels, use postal mail mainly as an extra proof method, not as your only step.

What to write in the letter

Your letter should be short and specific. Include your full name, account email, plan name, billing date, and a direct request for non-renewal effective at the end of the current term. Ask for written confirmation by email to the address on your account.

If you are close to the deadline, send the letter and email on the same day, then save both proofs. That gives you a stronger record if a charge appears later and you need to escalate to DTI or your payment provider.