Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Lumenate
20-22 Wenlock Road
N1 7GU London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lumenate service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Lumenate: Easy Method
What is Lumenate
Lumenate is a digital wellness product combining a companion device and a mobile app designed to help users with breathwork, metabolic education, and behaviour change support. The service offers subscription access to premium content (often called Lumenate Plus) delivered through in‑app or web billing.
Subscriptions and device support are handled through either the App Store (iOS), Google Play (Android) or directly via Lumenate’s web customer portal; billing currency and exact pricing can vary by country and storefront.
How to cancel Lumenate
- App Store (iOS): On your iPhone/iPad go to Settings → Apple ID → Subscriptions → locate the Lumenate subscription → tap "Cancel Subscription".
- Google Play (Android): Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → find the Lumenate subscription → choose "Cancel Subscription".
- Web (customer portal): Log in to your billing account via the Lumenate customer portal → click "Cancel subscription" and follow the on‑screen instructions. If requesting a refund on a web subscription, send a message from the billing‑account‑linked email via the portal as explained in support documentation.
What happens when you cancel
When you cancel a paid subscription, you will typically retain access to the paid content until the end of your current billing period; the subscription will not renew after that date. For subscriptions billed through Apple or Google, the platform controls the billing renewal and will stop future charges once cancellation has been processed through their system.
Canceling does not necessarily delete your account or the data associated with it; device data, usage history, and account settings may remain unless you explicitly request account deletion through the customer portal or support. If you need full data removal, contact Lumenate support via the portal and specify your request.
Will I get a refund?
Refund eligibility depends on where you subscribed. For purchases made through the App Store or Google Play, refunds must be requested through the respective platform (Apple or Google) and are generally expected to be requested within 48 hours of subscribing; approval is at Apple’s or Google’s discretion. For web subscriptions purchased directly from Lumenate, refund requests are handled via the Lumenate customer portal - you should send a message from the email address linked to your billing account to request a refund.
Be aware that some jurisdictions and terms allow a short "cooling‑off" period (for example a 14‑day period referenced for UK customers), but where immediate access to digital content is provided, that right may be waived if the user consents at purchase. This can affect the ability to get a refund for digital subscriptions once services or content have been accessed.
Lumenate plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Lumenate Plus Access (in‑app purchase) | USD 17.99 / USD 8.99 / USD 49.99 / USD 99.99 | Varies | Access to Lumenate Plus content as per App Store listing |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally provide certain mandatory rights such as cooling‑off periods for specific types of contracts. For digital subscriptions that provide immediate access to content, consumers may have limited recourse if they expressly consented to immediate access at the time of purchase. Nonetheless, Canadian consumers can still explore protections under digital content and consumer protection regulations and may request refunds or dispute charges through the platform (Apple/Google) or through their payment provider if appropriate.
If you believe terms were deceptive or disclosures were improperly placed, you can raise the issue with provincial consumer protection agencies or the Competition Bureau for potential review.
Customer experiences
Many customers report positive outcomes: users often praise the educational content, improved understanding of metabolism and healthier habits, and find the device intuitive and helpful for weight management, energy and sleep. These testimonials point to useful support resources and perceived benefits when the device and app are used as intended.
At the same time, some users report concerns: complaints include unclear or hard‑to‑find return/refund policies, difficulties taking consistent device readings, occasional usability problems, and frustration with subscription billing or obtaining refunds after charges. These mixed experiences suggest checking billing methods and refund policies before purchase and keeping records of communications when requesting support.
Documentation checklist
- Account email used for billing (required when contacting support)
- Date of purchase and receipt or order number
- Platform used to subscribe (App Store, Google Play, or Lumenate web portal)
- Screenshot or proof of the subscription/charge (if available)
- Details of the issue or reason for refund/cancellation request
Common mistakes
Users commonly assume cancelling the app removes the subscription - but deleting the app does not cancel subscriptions billed through Apple or Google; you must cancel via the respective platform. Another frequent mistake is requesting a refund from Lumenate when the purchase was made through Apple or Google; refunds for those transactions must be handled by the platform. Missing the short windows for platform refund requests (the documented 48‑hour timeframe) or failing to send refund requests from the billing‑account email on web subscriptions are other typical errors that slow resolution.
Finally, many Canadian users expect prices to display in CAD; Lumenate’s storefront or in‑app paywall must be viewed on a device set to Canada to see local pricing, otherwise App Store listings may show USD amounts which can cause confusion at purchase.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request via Apple; subject to Apple approval and typically within 48 hours for best chance | Moderate - Apple manages refunds and outcomes vary |
| Google Play (Android) | Request via Google Play; subject to Google approval and typically within 48 hours for best chance | Moderate - Google manages refunds and outcomes vary |
| Web (Lumenate customer portal) | Request via portal from billing‑account email; handled by Lumenate support | Moderate to Difficult - some users report challenges obtaining refunds |
After cancelling
After you cancel, confirm the cancellation by checking your subscription status in the App Store, Google Play, or the Lumenate customer portal and keep a copy of any confirmation. If you need a refund or full account deletion, follow the portal instructions or use the platform refund flow as applicable. For help and to submit requests:
Apple support: Manage subscriptions
Google Play Help: Cancel or change a subscription
Lumenate - official site and customer portal
Lumenate Terms and support documentation
Address
For formal notices or registered‑address correspondence:
20-22 Wenlock Road, London, England, N1 7GU