Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Magicjack.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Magicjack: Easy Method
What is Magicjack
magicJack is a VoIP service and hardware/app ecosystem that provides low-cost voice calling, voicemail and related features by routing calls over the internet rather than traditional phone lines. It is sold as a USB/adapter device and as mobile apps with optional in‑app purchases for calling and SMS; subscriptions commonly auto‑renew unless you disable that setting.
How to cancel Magicjack
- Online (recommended for consumer accounts): Sign in at my.magicJack.com, go to the AutoRenew section of your account and turn off Auto‑Renew. Once Auto‑Renew is disabled, the subscription will expire at the end of the prepaid period; unused time is not refunded.
- Business accounts: Cancellation must be done by calling magicJack Customer Care during business hours and giving at least 3 business days’ notice before the next billing date to avoid renewal. magicJack does not accept cancellation requests for business accounts by email, SMS, fax or similar methods.
- Written cancellation (if you prefer a paper trail): you can send a signed cancellation letter to the corporate mailing address (see Address section below); send by registered mail with return receipt to obtain proof of delivery.
What happens when you cancel
When you disable Auto‑Renew or otherwise cancel before the next billing date, your service remains active until the end of the paid period. After that date your magicJack service and associated phone number will cease to work unless you renew. magicJack does not issue prorated refunds for unused subscription time. Device purchases and app purchases are handled separately under the refund/Warranty policies.
Will I get a refund?
Refunds are limited. If you purchased a magicJack device directly from magicJack.com, a 30‑day Money‑Back Guarantee applies to your first device purchase: you can return the device (with RMA, original packaging and return shipping as required) within 30 days for a full refund of the device price (minus return shipping). Refunds are typically processed within 1 - 2 business days after acceptance but may take up to two billing cycles or, in Canada, about 45 days after receipt to appear on your statement. If you bought the device from a retailer, you must follow that retailer’s return policy. Unused prepaid subscription time is not refundable.
Magicjack plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| magicJack Home Adapter - Best Buy Canada | C$19.99/month | Monthly (automatic renewal) | VoIP adapter with unlimited local & long-distance calls to U.S., Canada, Puerto Rico; voicemail, call waiting, forwarding, blocking. No contract. |
| magicJack app iOS - Incoming & outgoing calls (In‑App Purchase) | C$5.49 | One‑time selection (in‑app purchase) | Enables incoming and outgoing calls through the magicApp on iOS devices. |
| magicApp Canadian SMS upgrade (In‑App Purchase) | C$6.99 | One‑time selection (in‑app purchase) | Adds texting (SMS) to Canadian magicJack numbers via magicApp. |
| magicJack app - magicJack Premium (In‑App Purchase) | C$6.99 | One‑time selection (in‑app purchase) | Premium calling & messaging features via magicApp. |
Your consumer rights in Canada
In Canada, magicJack offers a 30‑day Money‑Back Guarantee for the first device purchased directly from magicJack.com; you must return the device within 30 days and follow the company’s RMA and return instructions (return shipping is paid by the customer). Subscription auto‑renewal must be switched off before the renewal date to prevent automatic billing; consumers may cancel online (or by phone for business accounts) without cancellation or early termination fees, but unused prepaid service time is not refundable. Devices have a one‑year defect warranty; if a device is defective it may be replaced under warranty although the customer may be required to pay shipping and administrative charges (including a small surcharge for Canadian shipments).
Customer experiences
User feedback is mixed. Many Best Buy Canada buyers rate the physical magicJack HOME adapter positively for sound quality, ease of setup, number portability and value. However, independent review sites report recurring complaints about customer service responsiveness, billing or renewal issues, software problems that disrupt service, difficulties getting refunds and reports of calls dropping or failing to connect. Consider these experiences when planning how to document and confirm your cancellation.
Documentation checklist
- Account email and password (or account number)
- magicJack device serial number (if applicable) and order number/receipt
- Date of purchase and proof of purchase (invoice or receipt)
- Screenshots of Auto‑Renew settings showing changes (if you turn it off online)
- Billing statements showing charges you want addressed
- Notes of phone calls (date, time, representative name) and copies of any support correspondence
- Registered‑mail proof (if you send a written cancellation)
Common mistakes
Common pitfalls include failing to turn off Auto‑Renew before the subscription renews (and then expecting a prorated refund), not keeping proof of cancellation or RMA paperwork, attempting to cancel a business account by email or SMS when phone notice is required, and assuming retailer purchases follow magicJack’s direct‑sale refund policy. Another frequent issue: users expect device and subscription refunds to be handled the same way; device returns purchased from magicJack.com are covered by the 30‑day guarantee, but unused service time is not refundable.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web: Turn off Auto‑Renew at my.magicJack.com | No for unused service time; device refund possible within 30 days if purchased from magicJack.com | Low |
| Phone (Customer Care) - required for business accounts | No for unused service time; device refund rules unchanged | Medium (must call during business hours and give ≥3 business days’ notice) |
| Registered mail (signed cancellation letter to corporate address) | No for unused service time; device refund rules unchanged | Medium (use registered mail to obtain proof of delivery) |
After cancelling
After you turn off Auto‑Renew or otherwise cancel, keep copies of confirmation screenshots, any cancellation reference numbers, RMA authorization (for device returns) and your proof of mailing or call logs. If you need to return a device under the Money‑Back Guarantee or warranty, follow the RMA instructions at magicJack’s support pages and keep tracking for the return shipment. For account access and to manage settings visit my.magicJack.com. For support and contact details, check magicJack Support. If you purchased through a retailer, consult the retailer’s return policy and contact them directly.
Address
Send written cancellations or correspondence (registered mail recommended) to:
magicJack, 931 Village Blvd - Ste 905, Box No. 386, West Palm Beach, FL 33409