Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Manus
Not found
Not found
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Manus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Manus: Easy Method
What is Manus
Manus is an AI-assisted productivity platform that offers conversational and task-oriented automation (chat, document and code processing, research, slide generation and deployment). It provides a free tier and paid subscription plans with higher usage limits, additional models, and team features.
The service is available on the web and mobile apps and uses different payment processors depending on how you subscribed (Stripe on the web, Apple App Store on iOS, Google Play on Android).
How to cancel Manus
- Web (Stripe): Log into the Manus web interface → click your profile avatar → Account → Upgrade/Manage → click "Downgrade to Free" to end the subscription. This stops future charges but does not automatically refund the current paid period. See the Manus help article: How can I cancel my subscription?.
- iPhone (Apple/App Store): Cancel through your iPhone Settings → Apple Account → Subscriptions → Manus → Cancel Subscription. Simply uninstalling the app does not cancel billing; refunds for App Store purchases must be requested from Apple. See the same Manus help article for guidance.
- Android (Google Play): Open the Google Play Store app → Menu → Subscriptions → Manus → Cancel, or manage via the Google Play website under Subscriptions → Manage → Cancel and confirm the pop-up. Uninstalling the app does not cancel billing. See the Manus help article for details.
- If you cancel after a trial has already been charged (or after being billed for a period), cancellation will stop the next billing cycle but does not automatically refund the already-paid period.
What happens when you cancel
When you cancel a Manus subscription through the appropriate channel, future automatic renewals are stopped. In most cases, your paid access remains active through the end of the current billing period; after that it typically reverts to the Free plan and paid features are no longer available.
Cancelling does not ordinarily delete your account or content; your account will usually continue to exist on the Free tier unless you take additional steps to delete data. If you need account or data deletion, check the Manus privacy policy or contact support for the exact steps.
Will I get a refund?
Refund eligibility depends on how you paid and the reason for the refund. For Stripe (web) and Google Play subscriptions, Manus indicates you can request a refund by logging into your account and submitting invoice information and the reason via the Manus Help Center AI chatbot; if eligible, a refund is returned to the original payment method and may take about 1 - 15 business days to appear.
For Apple App Store subscriptions, refunds must be requested directly through Apple and are subject to Apple's refund policies; Manus cannot directly process App Store refunds. Manus also has a credit-refund policy for task failures: if a task failed due to a verifiable bug or system malfunction and the request is validated by Manus's AI-assisted and Customer Success review, a full credit refund may be issued. Refunds are generally not provided for change of mind or subjective dissatisfaction unless other policies or consumer protections apply.
Manus plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | C$0.00 (implied equivalent of USD 0) | Monthly | Chat Mode, Manus 1.6 Lite, 300 credits/day, 1 concurrent task, 2 scheduled tasks |
| Pro | Starting from USD 20/month (converted to CAD at time of purchase) | Monthly (discount if billed annually) | Access to Manus 1.6, 1.6 Max, Chat Mode; ~4,000 credits/month; advanced research, website deployment, slide generation; 20 concurrent and scheduled tasks; early beta access |
| Team | Starting from USD 40 per seat/month (converted to CAD at time of purchase) | Monthly (discount if billed annually) | All Pro features plus SSO, training opt-out, usage analytics, internal access control, shared slide templates |
Note: official listings display USD prices; final CAD amounts depend on exchange rates and the payment processor (Apple/Google/bank) applied at purchase time.
Your consumer rights in Canada
Canadian consumer protection can provide additional remedies beyond a provider's stated policy. Depending on circumstances, you may have a cooling-off or cancellation right (commonly around 14 days for some digital purchases in practice), and services that fail to perform or that materially misrepresent trial terms may be subject to consumer protection remedies.
If you believe a subscription was misrepresented (for example, a promised trial charged immediately) or the service failed to perform, you can pursue a refund through Manus first and, if that fails, consider filing a dispute with your card issuer or payment processor or lodging a complaint through provincial consumer protection offices. Chargebacks or disputes through your bank/payment provider are options when charges are unauthorized or cancellation was not possible through the vendor.
Customer experiences
User feedback is mixed. Some users report Manus performs well on complex tasks - processing documents, iterating code and delivering useful outputs when the system works as intended. Those positive accounts highlight the platform's capabilities when tasks complete successfully.
At the same time, many reviews and posts report problems: difficulties canceling subscriptions, unexpected charges (including disputes over trial terms), disappearing credits, and slow or unhelpful customer support. Public review threads on Trustpilot and Reddit describe contested refund requests and variable responsiveness from support teams. These reports suggest that while refunds and cancellations are possible through the documented channels, outcomes have been inconsistent for some customers.
Documentation checklist
- Account email and username used with Manus
- Date(s) of billing, invoice numbers, transaction IDs and amounts (screenshots or PDFs)
- Subscription method (Web/Stripe, Apple App Store, Google Play) and device used
- Evidence of cancellation attempts (screenshots of account settings, app subscription pages, or confirmation messages)
- Correspondence with Manus support (timestamps, message copies) and a short explanation of the refund reason
Common mistakes
A frequent mistake is uninstalling the mobile app and assuming that cancels the subscription; on iOS and Android, you must cancel via Apple or Google subscription settings. Another common error is assuming a "7-day trial" always prevents immediate charges - some users report being charged right away, so always check the confirmation email and invoice.
Other pitfalls include failing to save invoices or cancellation screenshots (which makes refund or dispute processes harder) and waiting too long to dispute a charge with your payment provider. Also, relying solely on automated support responses without escalating or providing required documentation can lengthen resolution time.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Stripe) | Request via Manus Help Center with invoice and reason; if eligible, refund returned to original method in ~1 - 15 business days. | Medium - documented path exists but user reports are mixed. |
| Apple (App Store) | Request refund through Apple directly; subject to Apple’s policies and timeline. Manus cannot issue App Store refunds. | Medium - High - requires Apple approval and follows Apple processes. |
| Google Play | Manus indicates refund requests for Google subscriptions can be submitted via the Help Center; if eligible, refund is processed similarly to Stripe (1 - 15 business days). | Medium - documented process exists, but outcomes may vary. |
After cancelling
Keep copies of invoices, cancellation confirmations and any support correspondence. If you need to request a refund for Stripe or Google purchases, log into your Manus account and submit the invoice details and reason via the Manus Help Center AI chatbot: How can I request a refund for a purchased membership?.
For suspected billing errors or if you cannot get a satisfactory response, contact your card issuer or payment processor to start a dispute/chargeback. For App Store purchases, follow Apple’s refund process (request through Apple). For credit-refund claims related to task failures, review Manus’s credit-refund policy and submit the case: How does our AI agent’s credit-refund policy work?.
If you want to read other users' experiences before proceeding, see public reviews such as Manus on Trustpilot: Trustpilot - Manus and community threads on Reddit (search r/ManusOfficial).
Address
Business address: Not found in the provided sources. If you require an official postal address for legal or formal correspondence, request it directly from Manus support or refer to their official website and legal pages for up-to-date contact information.