Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Otg Pro
PO Box 75301 RPO Leslie Street
M4M 1B3 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Otg Pro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Otg Pro: Easy Method
What is Otg Pro
Otg Pro is a name used for at least two different items in app-store listings and user reports: a community-reported recurring game-related subscription (often reported by users at about C$15.99/month) and a utility app called OTG Flash Pro that appears listed as a free, one-time app for managing OTG file access. There is no single authoritative, Canada-specific product page for “Otg Pro,” so billing and support can vary by where you downloaded or subscribed (App Store, Google Play, or a third-party seller).
How to cancel Otg Pro
- Cancel via the store that billed you: For Apple subscriptions, open Settings > your name > Subscriptions and cancel the Otg Pro subscription; for Google Play, open the Play Store > Menu > Payments & subscriptions > Subscriptions and cancel there. If the subscription does not appear in the store, it may be billed directly by the developer - see the next steps.
- If billed by the developer or a website, look for a Cancellation or Manage Subscription link inside the Otg Pro app or on the developer’s website and follow their cancellation flow. Save confirmation screenshots or emails.
- If you prefer or are asked to cancel by post, send a registered letter (see “After cancelling” for the address) and keep the registered-mail receipt and tracking number as proof of delivery. The instruction to use registered mail (raccomandata A/R) applies when sending a cancellation by post to the P.O. Box listed below.
- If you cannot cancel through the above channels, contact your payment provider (credit card or bank) to stop future charges and ask how to dispute recurring charges. Keep dates, amounts, transaction IDs, and any correspondence.
What happens when you cancel
Cancelling stops future automatic renewals; you usually retain access until the end of the paid billing period you already paid for. The exact cutoff (immediate vs. end of billing period) depends on the store or seller’s policy. The developer or app store will generally send a confirmation email or in-app confirmation - keep that as proof. Data retention (account data, saved game progress, files) depends on the service’s data-retention policy; cancelling does not always delete your account or stored data unless you request deletion explicitly.
Will I get a refund?
Refunds depend on who charged you and their refund policy. Apple and Google evaluate refund requests per their own rules and timeframes; some users receive refunds for accidental renewals or within short time windows, while others are denied. If the developer billed you directly, refunds are at the seller’s discretion unless provincial consumer-protection law requires otherwise. In Canada, exceptions (for example clear misrepresentation or non-delivery of paid services) may increase the chance of a refund, but there is no automatic national rule guaranteeing refunds for all subscription cancellations.
Otg Pro plans and pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| Community-reported monthly subscription (game-related) | C$15.99 | Monthly | Reported by users as a recurring OTG Pro subscription (not validated through official sources) |
| OTG Flash Pro (utility app) | Free | One-time | App Store listing shows no cost per listing; utility for managing OTG file access |
Your consumer rights in Canada
Canadian consumers are protected by a mix of federal and provincial laws that require transparent disclosure of recurring charges and prohibit deceptive practices. Provincial consumer-protection offices handle many subscription-dispute matters; the exact remedies and timelines vary by province. If you believe you were misled or improperly charged, you can raise the issue with your payment provider, file a dispute for unauthorized charges, and contact your provincial consumer-protection authority for guidance. You can also report deceptive practices to the federal Competition Bureau for potential investigation (competitionbureau.gc.ca).
Customer experiences
User reports are mixed. Some customers say cancelling via Apple or Google is straightforward and they received confirmation immediately. Others report subscriptions billed outside the stores (directly by a developer or third party), which can be harder to cancel and may require emailing support or sending written cancellation requests. Several users cite confusion between deleting an app and cancelling a subscription - the two are not the same - and some report delays or denials when requesting refunds for renewals.
Documentation checklist
- Account email and username used for Otg Pro
- Subscription receipt or invoice (App Store/Google Play or developer receipt)
- Screenshot showing the active subscription in App Store / Google Play or billing statement
- Dates of subscription start, renewal, and cancellation attempts
- Copies of emails, chat transcripts, and any cancellation confirmation
- Payment transaction IDs and last four digits of the card used
- Registered-mail tracking number and proof of delivery if you send a postal cancellation
Common mistakes
Common mistakes include deleting the app but not cancelling the subscription (subscriptions persist until explicitly cancelled with the billing provider), failing to capture or save a cancellation confirmation, contacting the wrong party (for example emailing the developer when the charge was made through Apple or Google), and missing the billing cutoff by attempting to cancel after the renewal date. Another frequent error is assuming a one-off app purchase and a recurring subscription are the same - check your receipts carefully for recurring-billing language.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Possible - Apple assesses refund requests case-by-case | Low - Medium (managed in Apple ID settings) |
| Google Play subscription | Possible - Google evaluates refund requests case-by-case | Low - Medium (managed in Play Store) |
| Direct / developer billing (email/website) | Depends on seller policy and proof; may be more discretionary | Medium - High (may require correspondence) |
| Postal cancellation (registered mail to P.O. Box) | Possible - depends on seller and timing; slower processing | Medium (proof via registered-mail receipt) |
After cancelling
After you cancel, confirm you received a cancellation confirmation and monitor your bank or card statements for any further charges. If you were billed through Apple or Google and want to request a refund, use their official support channels (Apple and Google evaluate refund requests and have their own submission forms). If charges continue after cancellation, contact your card issuer to dispute unauthorized or recurring charges. If you encounter refusal or unclear replies from the seller, you can seek help from your provincial consumer-protection office or file a report with the Competition Bureau. Helpful links: Apple subscriptions and refunds: Apple - cancel subscriptions; Google Play subscriptions and refunds: Google Play - manage subscriptions; Competition Bureau: competitionbureau.gc.ca.
Address
Send registered mail (raccomandata A/R) to:
PO Box 75301 RPO Leslie Street
Toronto, ON M4M 1B3
Canada