Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Paypro Global
225 The East Mall, Suite 1117
M9B 0A9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Paypro Global service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Paypro Global: Easy Method
What is Paypro Global
PayPro Global is a merchant-of-record and payments platform that helps vendors sell digital products and subscriptions worldwide. It provides payment processing, tax handling (including GST/HST for Canadian transactions), invoicing, subscription management, fraud prevention and customer support on behalf of its vendor clients.
PayPro Global typically forwards refund requests to the product vendor and can act as the payment processor for web purchases; however, purchases made through app stores are managed by those stores rather than by PayPro Global.
How to cancel Paypro Global
- App Store purchases: Cancel in the App Store on your device or via your Apple ID; PayPro Global does not manage App Store subscriptions. For refund requests use Apple’s support (see reportaproblem.apple.com).
- Google Play purchases: Cancel via Google Play subscription settings; PayPro Global is not the managing platform for Google Play subscriptions. See Google Play help for steps (e.g., Google Play subscriptions).
- Web or customer-portal subscriptions: Log in to your PayPro Global customer account, open the "Subscriptions" tab and click "Cancel" next to the relevant subscription (example vendor flow: SimDif cancellation guide). If no cancel button appears, submit a support ticket via PayPro Global customer support (see PayPro Global customer support).
- For vendors: cancellations can be performed programmatically using PayPro Global’s API "Suspend" or "Terminate" subscription endpoints (see developer documentation).
- If you prefer written proof, send a registered letter with acknowledgment of receipt (raccomandata A/R) to the PayPro Global Canada office (address below).
What happens when you cancel
When a subscription is cancelled, recurring billing should stop. Access to the product or service after cancellation depends on the vendor’s policy - some vendors allow access until the end of the paid period, others may suspend access immediately. PayPro Global’s role is typically to stop billing and to communicate cancellation to the vendor; retention or deletion of your account data is governed by the vendor’s terms and privacy policy.
If a vendor uses PayPro’s API, a "Suspend" call usually halts billing but may preserve the account, while a "Terminate" call is intended to end both billing and the subscription record; specifics depend on vendor implementation.
Will I get a refund?
Refunds are handled by the product vendor; PayPro Global forwards refund requests to that vendor and facilitates processing where it acts as merchant of record. There is no single, universal PayPro Global refund policy applicable to all vendors. Some vendors may offer a time-limited refund window (for example, one vendor documents a 14-day refund window), but that depends on the vendor’s own terms.
If a refund is approved, customers report that credits typically appear within about 5 - 10 business days depending on bank processing times. For App Store or Google Play purchases, refunds and dispute resolution are subject to Apple’s or Google’s policies and channels.
Paypro Global plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Custom Transaction-Based Pricing | Approximately 3.9% - 5.9% per transaction (plus potential fixed fee, currency conversion, chargeback fees, etc.) | Per-transaction | Full Merchant of Record services including payment processing, taxes (GST/HST for Canada), invoicing, fraud prevention, global payments, subscription management, analytics and support |
Your consumer rights in Canada
Canadian consumer protection laws may provide cooling-off or cancellation rights in certain circumstances, but the exact rights depend on the nature of the sale, representations made at purchase, provincial rules and the vendor’s terms. PayPro Global’s refund handling is vendor-dependent and it does not unilaterally guarantee a statutory 14-day refund window for all purchases.
For purchases made through Apple or Google Play, the app store’s policies and dispute channels apply. If you believe you have an unauthorized charge, you may also contact your bank or card issuer to dispute the transaction under applicable payment-network and provincial rules.
Customer experiences
Customer reports are mixed. Some customers say they received timely refunds for accidental or duplicate charges and experienced helpful, friendly support, with clear renewal notices and straightforward cancellations in some cases. Other customers report unexpected renewals, difficulty obtaining refunds or confusing free-trial terms; several public complaints describe protracted disputes and varying outcomes depending on the vendor.
Records on review sites and consumer complaint platforms show both successful resolutions and instances where customers needed persistence or escalation to resolve billing issues. Outcomes often depend on the vendor’s refund policy and how the charge was made (app store vs web).
Documentation checklist
- Order number or invoice ID for the charge
- Email address used for the purchase
- Transaction ID or payment reference from your bank or card statement
- Screenshots of the charge on your statement and any confirmation or subscription pages
- Proof of cancellation (confirmation email or cancellation screen) or a dated support request/ticket number
- Vendor name and purchase date
Common mistakes
Common errors include cancelling in the wrong place (for example, trying to cancel an App Store subscription via a web merchant portal), assuming PayPro Global can automatically issue a refund without vendor approval, and failing to keep proof of cancellation or communication. Another frequent issue is waiting until after an automatic renewal posts - cancellations made after renewal may not prevent that charge.
Also take care to contact the correct support channel: App Store or Google Play charges are best handled through those stores, while web purchases should be addressed to the vendor and PayPro Global customer support if applicable.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; request via reportaproblem.apple.com. | Moderate - depends on Apple’s review and policies. |
| Google Play | Refunds handled by Google Play; requests via Google Play support (see Google Play refunds). | Moderate - depends on Google’s policies and timing. |
| Web / PayPro Global customer portal | Refunds forwarded to the vendor and processed per the vendor’s policy; PayPro facilitates but does not unilaterally decide vendor terms. | Variable - can be straightforward or difficult depending on vendor. |
| Vendor-initiated / API (for merchants) | Cancellation endpoints stop billing; refunds must be issued by the vendor according to their policy. | Low for cancelling (API calls); refund difficulty depends on the vendor’s refund process. |
After cancelling
Save any cancellation confirmation, screenshots and support ticket numbers. Check your bank/card statements for any further charges and allow 5 - 10 business days for approved refunds to appear, noting that bank processing times vary. If a charge is unauthorized or you cannot obtain a satisfactory resolution from the vendor or PayPro Global, contact your bank or card issuer to dispute the transaction and consider filing a provincial consumer complaint if appropriate.
Useful links: PayPro Global customer support (customer support), PayPro Global FAQ (FAQ), developer subscription docs (API subscription endpoints), SimDif cancellation example (SimDif cancellation), Apple report a problem (reportaproblem.apple.com), Google Play help (Google Play subscriptions).
Address
For postal cancellation or formal correspondence send to:
225 The East Mall, Suite 1117, Toronto, ON M9B 0A9, Canada