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Cancellation service #1 in Canada
Pdf Converter Guru is a PDF utility app and online service that lets users convert, edit, and manage PDF files across desktop and mobile platforms. It is offered via the vendor's website and through app stores (iOS App Store and Google Play) and uses subscription billing for premium features.
When you cancel, future automatic renewals should stop and you will retain access to paid features until the end of the current billing period or trial, unless the vendor states otherwise. Uninstalling the app alone typically does not stop billing. Your account and uploaded files may remain on the service according to Pdf Converter Guru's data retention policies; if you need deletion, request account removal explicitly through support.
Refunds for website purchases are generally not offered except for technical issues. The vendor’s stated policy requires contacting support within 30 days of purchase and before the subscription ends to be eligible for a refund on technical-issue grounds (pdfguru.com). Canadian and EU consumers may have a 14-day right of withdrawal allowing a refund if requested within 14 days and before service begins, unless you expressly consented to immediate performance and waived that right. Customer reports indicate that change-of-mind or misunderstanding of auto-renewal are not normally accepted refund reasons, although some users report refunds granted after persistence, escalation, or chargeback actions.
| Plan | Price | Billing |
|---|---|---|
| Free / Trial | Varies | Varies |
| Monthly | Varies | Varies |
| Annual | Varies | Varies |
| One-time / Lifetime | Varies | Varies |
Canadian consumers retain statutory rights under provincial and federal consumer protection laws. For purchases made through the Apple App Store, Apple’s refund and dispute processes apply and can be used to request refunds; see Apple’s Canadian support for details (support.apple.com). For direct website purchases, you may have a 14-day right of withdrawal where applicable, unless you consented to immediate performance. Keep records of purchases, confirmation emails, and communication with support to help enforce your rights.
Reviews are mixed. Some users on Trustpilot and independent sites report fast, helpful customer service and successful support outcomes, including refunds when contacted promptly (Trustpilot; swifdoo.com). However, many complaints describe unexpected auto-enrolment into high monthly fees after a low introductory charge, difficulty obtaining cancellation confirmations, denied refunds citing policy, and slow or unresponsive support (SiteJabber; tenorshare.com). These contrasting reports mean outcomes can vary by case and by how promptly and thoroughly you document your cancellation attempt.
Common mistakes include assuming uninstall = cancel (uninstalling rarely stops billing), not cancelling at least 24 hours before a trial or renewal, failing to keep cancellation confirmation, and relying only on vendor policy statements without saving proof of communication. For example, users who deleted the app but did not cancel their subscription continued to be billed; others who emailed support but did not retain the sent email or delivery proof had difficulty proving they requested cancellation.
| Method | Refund | Difficulty |
|---|---|---|
| Web / In-app account | Refunds rare except technical issues; must contact support within 30 days | Medium - must confirm cancellation; uninstalling is insufficient |
| Website purchase (email support) | Possible for technical issues if contacted within 30 days and before subscription ends | High - vendor policy restricts refunds; documentation and persistence often required |
| App Store (iOS) | Request refund via Apple’s Report a Problem; Apple handles final decision | Medium - Apple process is standard but not guaranteed |
| Google Play (Android) | Cancel in Google Play; refunds follow Google Play policy | Low - Medium - cancellation is straightforward; refund outcome varies |
Keep written confirmation of cancellation and monitor your bank or card statements for one or two billing cycles to ensure charges stop. If you continue to be charged after confirmed cancellation, escalate by: (1) contacting Pdf Converter Guru support again with your documentation, (2) requesting a refund via the platform used for purchase (Apple or Google), and (3) if unresolved, contacting your card issuer to dispute the charge or filing a consumer complaint with the relevant Canadian provincial consumer protection office. Useful links: Pdf Converter Guru money-back policy at pdfguru.com, Apple refund guidance at support.apple.com, and third-party reviews for context at swifdoo.com and Trustpilot. If you send written notice, use registered/certified mail and keep the receipt as proof of delivery.
LOPOFIST LIMITED, Attn: Customer Service, Stavrou Street 26, Nicosia 2034, Cyprus
Recommendation: send any written cancellation or dispute correspondence by registered (certified) mail / raccomandata A/R to retain proof of delivery.
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Written by Logan Lewis
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.