Usługa rozwiązania Nr 1 w United States
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Photofy.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancellation Photofy: Easy Method
What is Photofy
Overview
Photofy is a mobile and web content‑creation app that provides templates, design packages, and in‑app purchases for personal and business social media design. It offers free functionality alongside paid one‑time purchases and auto‑renewing subscriptions to unlock premium templates, watermark removal, logo tools and other assets.
The service is distributed through Photofy’s own web site and via app stores; some subscriptions and purchases are managed by the App Store or Google Play depending on how you bought them.
How to cancel Photofy
Follow the steps below that match how you purchased or manage your Photofy subscription. You must cancel at least 24 hours before the next billing date to avoid being charged for the next period. Cancelling stops future renewals but your access typically continues until the end of the current billing period.
- If you subscribed through an iOS device (App Store): open Settings on your device → tap your name → Subscriptions → find Photofy → Tap Cancel Subscription. See Photofy’s guidance: Managing In‑app subscriptions.
- If you subscribed through Google Play (Android): open the Google Play Store → Menu → Subscriptions → select Photofy → Cancel subscription. Refer to Photofy’s help: Managing In‑app subscriptions.
- If you subscribed in‑app or via Photofy’s web account (direct): sign in to your account, go to Account or Settings → Manage Subscription → Cancel. Note that web cancellations stop future billing but do not prorate the current period. See Photofy’s terms: Photofy Terms.
- Enterprise subscriptions: cancel via the app’s “Manage Subscription” link or follow your enterprise admin process; the same 24‑hour advance rule to avoid renewal applies. See: Enterprise Cancellation & Refund Policies.
What happens when you cancel
When you cancel a subscription, Photofy will typically stop the automatic renewal but keep your paid access active until the end of the current billing period. You will not be billed again after the current period ends if you cancelled at least 24 hours before renewal.
Photofy does not prorate or refund the unused portion of a billing period when you cancel; you retain the paid features until the period expires. If you purchased via the App Store or Google Play, cancellation must be done through those platforms and Photofy cannot directly cancel those subscriptions for you.
Will I get a refund?
Photofy’s stated policy is that refunds and credits are not provided for unused subscription time, accidental purchases, or similar reasons, unless required by applicable law. All sales are generally final and there is no automatic prorated refund when cancelling mid‑term. For the official policy see: Photofy Cancellation, Refund & In‑App Purchase Policies and Photofy Terms.
However, statutory consumer protections in Canada may require refunds or remedies in cases of defective services or misleading practices. If you believe a statutory right applies, you can escalate with the app store, your payment provider, or provincial consumer protection authorities.
Photofy plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Photofy Color Spectrum Package (IAP) | C$0.99 | One-time | Color spectrum design package |
| Photofy Watermark Removal Package (IAP) | C$7.99 | One-time | Removes watermark |
| Photofy Platinum Package (IAP) | C$6.99 | One-time | Platinum templates and tools |
| Premium Photofy Templates Subscription (IAP) | C$1.29 | Auto-renewable subscription (monthly) | Premium templates |
| Logo+ Subscription (IAP) | C$7.99 | Auto-renewable subscription (monthly) | Logo-related tools |
| Photofy Business Templates 1m (IAP) | C$2.49 | One-month subscription | Business-oriented templates for one month |
| Photofy Premium Plus (IAP) | C$2.79 | One-time | Premium Plus content |
Your consumer rights in Canada
Canadian consumer protection laws can override a vendor’s posted “no‑refund” policy in cases where the service is defective, misleading, or the company fails to provide the subscribed features. Provincial consumer protection statutes and privacy/regulatory rules may provide remedies including refunds, repairs, or contract rescission depending on the circumstance.
In some provinces there are specific rules around automatic renewals and cancellation notices; you may have short cooling‑off rights or other protections even if Photofy’s terms state otherwise. If you believe a legal right applies, retain documentation and contact provincial consumer protection authorities or your payment provider for dispute options.
Customer experiences
User reports are mixed. Positive feedback emphasizes ease of use, useful free functionality, and a wide set of templates and tools for social and business content. Some reviewers also note the app is legitimate and broadly satisfactory.
Negative feedback commonly mentions difficulty cancelling subscriptions, limited or hard‑to‑reach customer support, app instability (crashes and loss of unsaved work), disappearing purchases (fonts, filters, watermark removal), and UX inconsistencies. These complaints can affect the cancellation experience, particularly when subscriptions are managed through third‑party app stores.
Documentation checklist
- Purchase receipt or order ID (App Store / Google Play purchase history or Photofy account invoice).
- Subscription confirmation email or screenshot of your subscription page.
- Dates of purchase and renewal, and the payment method used.
- Screenshots showing the active subscription in your device settings or Photofy account.
- Copies of any correspondence with Photofy support, and any support ticket numbers.
- If sending a formal notice under the Terms, proof of certified/registered mailing (return receipt).
Common mistakes
Many users assume cancelling in the app will stop an App Store or Google Play charge - but if you subscribed through a store you must cancel in that store’s subscription settings. Cancelling less than 24 hours before renewal can result in an unexpected charge because Photofy’s policy requires at least 24 hours’ notice to prevent the next billing cycle.
Expecting a prorated refund after cancellation is another frequent mistake; Photofy’s policy (and its terms) indicate no prorated refunds for unused time. Also, failing to keep receipts, order IDs or screenshots makes disputes harder to resolve with support, app stores, or payment providers.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (unless required by law or Apple offers a refund) | Medium (must manage via Apple account) |
| Google Play (Android) | No (unless required by law or Google offers a refund) | Medium (must manage via Google Play account) |
| Photofy web / in‑app (direct) | No prorated refunds (company policy) | Easy to Medium (account settings present but support may be slow) |
| Enterprise subscriptions | No (company policy; legal exceptions may apply) | Medium (manage via enterprise link or admin) |
After cancelling
After you cancel, keep your documentation (receipts, screenshots, cancellation confirmation) until the billing period ends and any dispute is resolved. If you need guidance from Photofy, consult the help articles: cancellation & refund policies Cancellation & Refund Policies, managing in‑app subscriptions Managing In‑app subscriptions, and enterprise terms Enterprise Cancellation Policies. For contract terms see Photofy Terms.
If you believe your statutory consumer rights in Canada have been breached (for example due to misleading claims or a defective service), contact your payment provider, the App Store/Google Play support, or your provincial consumer protection office with your documentation.
Address
Notices under Photofy’s Terms that must be in writing should be sent by certified or registered mail, return receipt requested (raccomandata A/R), to:
1053 E. Whitaker Mill Road, Suite 107, Raleigh, NC 27604