Cancellation service N°1 in Denmark
Contract number:
To the attention of:
Cancellation Department – Rentumo
Store Kongensgade 17A, 1
1264 København
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rentumo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Rentumo: Easy Method
What is Rentumo
Rentumo is an online rental-listing service and subscription product that aggregates property listings and provides tools such as landlord contact access, alerts, search filters and favourites to help renters find accommodations. It is available via the Canadian website (rentumo.ca) and through mobile app stores, with subscription terms that differ by platform.
How to cancel Rentumo
- Web (rentumo.ca): Sign in, open the Account dropdown, select “My subscription” and cancel there. Cancellation is effective immediately for the next billing cycle (no proration) and a confirmation email is sent. See the rentumo.ca subscription terms for details.
- iOS (App Store): Cancel via your Apple ID settings on your device: iOS Settings → Subscriptions. Rentumo cannot cancel App Store subscriptions for you; use the App Store controls or Apple support. See the Rentumo App Store listing.
- Android (Google Play): Cancel in Google Play → Subscriptions. Google manages cancellations and refunds for Play purchases, not Rentumo. For guidance see the relevant Google/Play support pages or the linked support article below.
- Registered mail (optional for proof): If you prefer paper proof, send a registered/trackable letter (recommended) addressed to Rentumo’s administration (see Address section). Keep the tracking/return receipt as evidence of delivery.
What happens when you cancel
On the website, cancellation is applied immediately for the next billing: you will not be charged again but unused time is not prorated or refunded. A confirmation email should be sent after you cancel. For subscriptions purchased through Apple or Google Play, the platform’s subscription rules apply - follow your Apple ID or Google Play subscription page to confirm the effective date and any remaining access. Rentumo does not control platform-managed renewals or refunds and cannot override App Store or Play Store policies.
Will I get a refund?
For web purchases via rentumo.ca you have a 14‑day right of withdrawal starting when you accept the agreement and complete your initial payment, unless you have already used the subscription; Refunds may be granted (on request and with documentation) in cases such as technical inaccessibility, accidental multiple sign‑ups, or if you canceled before a renewal and can provide supporting evidence. There is no automatic proration for unused time after cancellation. For App Store (iOS) and Google Play (Android) purchases, refunds must be requested through Apple or Google respectively; Rentumo cannot process those refunds directly.
Rentumo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (via website) | C$2 for first 14 days, then C$31.99 | Initial trial & bi‑weekly renewal (14 days) | Access landlord contact info, SearchAgent, Favorites, aggregated listings |
| Rentumo Pro (via iOS App Store - Canadian region) | C$72.99 per month | Monthly | Premium subscription unlocking full features (landlord contact access, alerts, etc.) |
The website subscription is billed in CAD and renews every 14 days at C$31.99 after a C$2 trial. The iOS App Store listing for Canadian users shows a monthly Rentumo Pro price of C$72.99/month.
Your consumer rights in Canada
Under the terms published on the Canadian web version (rentumo.ca), you have a 14‑day right to withdraw from the subscription beginning when you accept the agreement and make the first payment, unless you have already used the subscription. The site applies no proration: canceling stops future billing immediately but does not refund unused time. Purchases made through Apple or Google Play are subject to those platforms’ terms and refund policies; Rentumo cannot change platform decisions. If you dispute a charge, preserve receipts, confirmation emails and any correspondence to support your claim.
Customer experiences
Many users praise Rentumo for ease of use, intuitive search filters and a helpful matching system, and customer service is frequently described as responsive. On the other hand some customers report unexpected charges after attempting to cancel (often when they expected cancellation to be handled by email or did not cancel via the website), and a portion of reviews characterise the subscription and renewal notifications as unclear. These mixed reports highlight the importance of confirming cancellation via the correct platform and saving your confirmation evidence.
Documentation checklist
- Account email/username and subscription ID (if shown)
- Payment receipt(s) and transaction dates
- Confirmation of cancellation (email screenshot or webpage) and the date/time you cancelled
- App Store or Google Play receipt(s), if purchased via mobile
- Screenshots showing subscription status or billing history
- Registered‑mail tracking/return receipt if you sent a paper notice
- Any technical error logs or correspondence showing service inaccessibility
Common mistakes
Typical errors include cancelling the wrong place (for example emailing support or cancelling only in a bank/credit card portal rather than via rentumo.ca or the App Store/Play Store), assuming unused time will be prorated and refunded, and failing to keep confirmation evidence. For App Store/Play purchases people sometimes expect Rentumo to process refunds or cancellations; platform purchases must be handled through Apple or Google. Always check the subscription status in the exact account where you bought the plan and keep screenshots and receipts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (rentumo.ca) | Possible under 14‑day withdrawal or with documented issues; no proration for unused time. | Moderate - cancel on site and request refund with documentation if eligible. |
| iOS (App Store) | Refunds handled by Apple; Rentumo cannot process App Store refunds. | Medium - cancel via Apple ID (easy); refunds require contacting Apple and following their process. |
| Google Play (Android) | Refunds handled by Google; Rentumo cannot process Play Store refunds. | Medium - cancel via Google Play (easy); refunds require contacting Google and following their process. |
After cancelling
After you cancel, keep the confirmation email or screenshot and monitor your bank/credit card statements for any unexpected charges. If you believe you are owed a refund for a web purchase, submit a written request with the documentation listed above and refer to the rentumo.ca subscription terms. For App Store or Google Play refunds, follow the refund request process through Apple or Google Play; see the App Store listing and the general support article for guidance. Retain all evidence (receipts, cancellation confirmations, registered‑mail proof) in case you need to dispute a charge with your payment provider or a consumer protection agency.
Address
Rentumo Ltd
Attn: Customer Service / Administration Store
Kongensgade 17A, 1
1264 København
Denmark
It is advisable to send cancellation notices by registered/trackable mail if you want proof of delivery. Keep the tracking number and return receipt as evidence.