Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shortmax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Shortmax: Easy Method
What is Shortmax
Overview
Shortmax (also presented as ShortMax in some materials) is a short-drama streaming app that offers episodic, bite-sized stories and in-app purchases for episode unlocks and subscription passes. It is distributed through the Apple App Store, Google Play, and direct web purchases, with different billing and cancellation mechanics depending on the sales channel.
The app offers paid weekly passes and one-time purchases to unlock episodes or “coins.” Pricing and refund handling are delegated to the store used to buy the product for App Store and Google Play purchases; web purchases are handled by Shortmax’s own billing system.
How to cancel Shortmax
- Apple App Store: Open the Settings app on your iPhone/iPad or go to Apple’s subscription management, find the Shortmax subscription and turn off auto‑renewal at least 24 hours before the renewal date. Shortmax cannot cancel App Store subscriptions for you - refunds and disputes must be handled through Apple.
- Google Play: Use the Google Play Store app or Google Play subscription settings to cancel; Shortmax says it cannot cancel Google Play subscriptions on your behalf. For refunds or disputes, follow Google’s refund process.
- Web (direct purchase): Log in to the same web account you used to subscribe and cancel through Shortmax’s web billing portal; cancellation will stop future renewals but access typically continues until the end of the paid period. Deleting the app or removing the app from your device does not cancel a web subscription.
- Formal cancellation request: If you need to send a formal termination or dispute notice to Shortmax, send it by registered/certified mail (recommended) to SHORTTV LIMITED at the company address (see Address section below). Keep proof of posting and delivery.
What happens when you cancel
When you cancel a subscription through the store or web portal used to purchase, auto‑renewal is stopped for the next billing cycle. You will normally retain access to premium content until the current paid period ends; cancelling does not usually provide immediate loss of access unless specified by the platform.
Shortmax does not remove your account data immediately on cancellation unless you request deletion through their support or account settings. Deleting the mobile app from a device does not cancel an active subscription charged through an app store or the web.
Will I get a refund?
Refunds for purchases made through the Apple App Store or Google Play are governed exclusively by Apple’s and Google’s refund policies; Shortmax cannot directly issue refunds for those purchases. For web purchases, Shortmax’s stated policy is that one‑time digital content purchases are non‑refundable once the content is delivered or made accessible, except where required by applicable law or confirmed billing errors.
If you believe a charge is incorrect or unlawful, first contact the store (Apple/Google) or Shortmax support and keep records. For unresolved disputes in Canada you may have additional recourse through your payment provider or consumer protection authorities.
Shortmax plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Pass Pro | C$24.99 | Weekly | Unlimited access, no ads, etc. |
| One-time Purchase (various) | C$2.99 / C$4.99 / C$6.99 / C$12.99 / C$19.99 / C$34.99 | One-time | Unlock episodes, add-ons |
Your consumer rights in Canada
Digital content and subscription services in Canada are subject to consumer protection laws that prohibit unfair practices and require clear cancellation information. While it is common for app developers to direct store purchases to Apple/Google for billing and refunds, repeated inability to cancel and continued billing may breach Canadian consumer protection rules.
If you experience persistent charges after cancellation or deceptive practices, you can contact your payment provider to dispute charges, file a complaint with the Competition Bureau (competitionbureau.gc.ca), and consult provincial consumer protection agencies or the Government of Canada consumer pages (canada.ca - consumer services) for guidance.
Customer experiences
User feedback is mixed. Some reviewers praise Shortmax for entertaining short dramas and a diverse selection of stories. However, many users report negative experiences: perceived high cost per episode or subscription, short episode lengths, frequent ads, technical glitches (freezes, lost progress, in-app currency not credited), and difficulty cancelling. Multiple reports allege continued billing despite cancellation attempts; these complaints are commonly directed at both store-based and web-based subscriptions.
Documentation checklist
- Account email/username and device type (iOS/Android/web).
- Order receipts or screenshots showing the charge(s) and subscription details.
- Subscription renewal dates and timestamps for unwanted charges.
- Screenshots or records of cancellation attempts, confirmation screens, or error messages.
- Copies of any communications with Shortmax, Apple, Google, or your payment provider.
Common mistakes
Users commonly assume deleting the app cancels the subscription; it does not. Another frequent mistake is contacting Shortmax for App Store or Google Play purchases and expecting them to cancel store‑managed subscriptions - Apple and Google require cancellation within their own systems. People sometimes miss the store renewal cutoff window (App Store requires auto‑renewal to be turned off at least 24 hours before renewal) and are surprised by an immediate new charge.
Finally, failing to keep receipts, screenshots of cancellation confirmations, or proof of registered mailing can make resolving disputes harder with app stores, Shortmax, or payment providers.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled only by Apple; Shortmax cannot refund. | Cancellation via Apple account; users report mixed success and some persistent billing issues. |
| Google Play | Refunds handled only by Google; Shortmax cannot refund. | Cancellation via Google Play; users report similar cancellation and refund difficulties. |
| Web (direct) | Shortmax generally does not refund delivered digital content except where required by law or billing error. | Cancellation via web portal; stops future renewals and keeps access until period end; easier to cancel than store in most cases but refunds limited. |
After cancelling
After you cancel, keep confirmation evidence (screenshots, emails, cancellation dates). If you continue to be charged, contact the store (Apple or Google) or Shortmax support immediately and provide your documentation checklist items. If the issue is not resolved, contact your bank or card issuer to dispute recurring charges and file complaints with appropriate Canadian authorities such as the Competition Bureau or provincial consumer protection agency.
Helpful links: Apple subscription support manage subscriptions, Apple refund requests report a problem, Google Play subscriptions manage or cancel, Google Play refunds request a refund, Competition Bureau competitionbureau.gc.ca, and Government of Canada consumer services canada.ca - consumer.
Address
SHORTTV LIMITED
Fuk Hong Industrial Building, 1/F, Units 2 - J3, 60 - 62 Tong Mi Road, Mongkok, Hong Kong
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.