Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Shuteye
ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD
WAN CHAI
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shuteye service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Shuteye: Easy Method
What is Shuteye
Shuteye (also marketed under Enerjoy) is a mobile app that offers sleep-related features such as white noise, gentle alarms and sleep tracking, with optional premium subscription tiers unlocking additional content and functionality. It is available on iOS (App Store), Android (Google Play) and via direct/web subscriptions through the developer's site.
How to cancel Shuteye
- App Store (iOS): On your iPhone go to Settings > Subscriptions and select Shuteye to manage or cancel, or open App Store > your Apple ID > Subscriptions. Apple requires cancellation at least 24 hours before renewal to avoid auto‑renewal.
- Google Play (Android): Open the Play Store app, tap Menu > Subscriptions, find Shuteye and choose Cancel subscription.
- Web / Direct / other: Log in to your account on the official Shuteye or Enerjoy website, go to the Billing or Subscription section in your dashboard and select Cancel Subscription. If the option is not available, contact customer support by email at service@support.enerjoy.life for assistance.
What happens when you cancel
When you cancel a premium subscription it will stop future renewals at the end of your current paid period; you normally retain access to premium features until that period expires. Cancellation does not automatically delete your account or any data the app has saved; your account, settings and stored sleep history typically remain unless you explicitly request account deletion through the app or support.
If you cancel via a platform (Apple or Google), billing and refund handling will go through that platform’s systems and policies rather than Shuteye directly. For web/direct subscriptions, the developer’s billing system controls renewal and access.
Will I get a refund?
Refund eligibility depends on how you purchased the subscription. For App Store purchases, Shuteye cannot issue refunds - you must request a refund from Apple via reportaproblem.apple.com. For Google Play purchases, Shuteye asks users to email service@support.enerjoy.life with the order number so support can guide you through a refund request; Google Play may also provide refund options through its own help channels. For web or direct purchases, there is no explicit public refund policy on Shuteye’s website; refunds are likely handled case‑by‑case by support and are not guaranteed.
Keep in mind that platform refund processes and timelines vary. If you consumed digital content immediately and consented to immediate access (common with app downloads or in‑app content), statutory cooling‑off rights may be limited or waived - see the consumer rights section below for Canadian specifics.
Shuteye plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month ShutEye Premium | US$13.49 (approx. CAD$18 - 19 before tax) | Monthly | Full premium unlock |
| 1‑Year ShutEye Premium Plan | US$79.99 (approx. CAD$110 - 115 before tax) | Annual | Full premium unlock |
| Limited Time Offer (6‑Month) | US$26.49 | 6‑Month | Discounted premium |
| ShutEye Gold (Special Offer) | US$29.99 | Annual or unspecified | Special offer bundle |
Note: The App Store listing for Canada may display prices in USD; Apple converts to CAD at checkout and applies applicable taxes (GST/HST/PST) based on your province. Exact CAD totals depend on current exchange rates and provincial tax rules.
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection rules there is generally a 14‑day cooling‑off period for distance (online) purchases during which a consumer may cancel and receive a refund. However, digital content is commonly exempt from that cooling‑off right if the consumer has been informed and has consented to immediate download or access, effectively waiving the right to cancel. Provincial rules vary, so specific rights may differ by province.
If you believe a statutory right or provincial rule gives you entitlement to a refund, gather receipts and communication and cite the relevant consumer‑protection provisions when contacting the merchant or the platform. For platform purchases (Apple/Google) you should follow the platform’s dispute/refund procedures in parallel.
Customer experiences
Online reviews are mixed. Positive feedback often highlights the app’s white noise and alarm features as helpful and soothing, and some users appreciate sleep tracking and gentle alarm functions. Negative reviews frequently report being charged immediately despite expecting a free trial, difficulty cancelling auto‑renewals, inaccurate sleep tracking (showing sleep when awake or wrong durations), and frustrations with customer support being slow or unhelpful on refund requests. Sources include Trustpilot Canada reviews and industry summaries.
Documentation checklist
- Order number / receipt (App Store, Google Play or web order)
- Account email or username used with Shuteye
- Screenshot(s) of charges, subscription screen, or renewal date
- Record of cancellation attempts (dates, screenshots or emails)
- Any correspondence with Shuteye support (emails, ticket numbers)
Common mistakes
Typical pitfalls include cancelling the app from within the app only (which may not stop platform billing), failing to cancel at least 24 hours before an App Store renewal, not keeping receipts or order numbers, and assuming the developer can directly refund App Store purchases (Apple handles those refunds). Also, consenting to immediate access to digital content can waive cooling‑off rights - users sometimes miss this during purchase.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request refund from Apple via reportaproblem.apple.com; Shuteye cannot issue App Store refunds. | Medium - relies on Apple's review and policies. |
| Google Play (Android) | Contact Shuteye support at service@support.enerjoy.life with order number; support will advise. Google Play may also offer its own refund options. | Medium - developer involvement often required. |
| Web / Direct | No explicit public policy; refunds handled case‑by‑case by support and are not guaranteed. | High - outcome depends on merchant discretion and evidence. |
After cancelling
After you cancel, confirm the cancellation by checking your platform subscription list (Apple ID subscriptions, Google Play subscriptions) and retain confirmation screenshots or emails. If you need a refund, follow the platform procedures: for Apple use reportaproblem.apple.com; for Google Play see Google Play refund policies and contact Shuteye support at service@support.enerjoy.life. For account or billing pages you can try logging in at the developer site such as Enerjoy / Shuteye website to check subscription status or raise a support ticket.
If you plan to escalate (consumer protection agency, payment dispute), keep the documentation checklist above and note dates and times of attempted cancellations and communications. For mailed withdrawal notices (if required by the merchant’s refund policy), use registered mail and keep tracking information.
Address: ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong