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Cancellation service #1 in Canada
Skywork Ai is a cloud-based AI service offering content-generation tools and subscription plans accessed via mobile apps (App Store / Google Play) or directly through Skywork’s web service. It operates under a Terms of Service that governs cancellations, refunds, and data handling.
If you cancel an in-app subscription (App Store/Google Play), cancellation prevents future renewals but typically leaves access active until the end of the paid period already charged. If you terminate directly with Skywork by written notice, your right to use the Service will cease as described in the Terms, but Skywork will not automatically delete your account content - download or back up anything you want to keep beforehand.
For subscriptions purchased through the App Store or Google Play, refund requests must be made directly to Apple or Google; Skywork disclaims liability for such refunds except where required by applicable law. Skywork’s Terms state that subscriptions and credits are non‑refundable; credits have no monetary value. Canadian consumers should also note that certain EEA statutory rights referenced in the Terms (such as a 2‑year conformity guarantee) do not apply in Canada.
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Basic | Varies | Varies (monthly/annual) | Entry-level features; details vary by market |
| Pro | Varies | Varies (monthly/annual) | Higher usage limits and advanced features |
| Enterprise | Varies | Varies (custom) | Custom billing and support options |
Canadian consumers cannot rely on the EEA‑specific statutory guarantee (the 2‑year conformity right) described in Skywork’s Terms. For in‑app purchases, Apple’s and Google’s refund and dispute procedures apply; Skywork’s ability to issue refunds for in‑app charges is limited. Where Canadian law requires a remedy, Skywork may be obliged to act accordingly, but standard refund policy defaults to the Terms of Service and the store policies for purchases made through those stores.
Public reviews and forum posts show a mix of negative experiences: some users reported that promised outputs (for example, generated videos) failed to appear and complained about feeling the purchase was wasted; others reported apparent billing issues where a “monthly” payment was charged as a full year and disputes over refunds within 24 hours. There are also reports of the web tool hanging indefinitely and receiving only automated customer‑support replies. These reports indicate that, in some cases, users encountered functional or billing problems and found resolution slow or incomplete.
Many users miss the 24‑hour cancellation window for store subscriptions and therefore are auto‑renewed. Another common error is assuming Skywork can directly refund App Store or Google Play charges - those refunds must be handled through Apple or Google. Users also sometimes fail to keep receipts, transaction IDs, or screenshots that would help support a dispute, and they assume cancelling an account automatically deletes content when the Terms say it does not.
| Method | Refund | Difficulty |
|---|---|---|
| App Store / Google Play | Request via Apple or Google; Skywork not responsible for store refunds except as required by law | Low - Medium (depends on store review outcome) |
| Web / Direct with Skywork | Skywork’s Terms state no refunds for subscriptions/credits; exceptions only if required by law or at Skywork’s discretion | Medium (requires written notice and possible follow‑up) |
| Free trial | If not cancelled 24 hours before expiry it auto‑renews to paid and unused trial time is forfeited; refunds depend on store policy | Medium - High (timing sensitive) |
After you cancel, keep records of your cancellation confirmation and all receipts. If you purchased through the App Store or Google Play and need a refund, use Apple’s or Google’s refund forms: Apple refund & report a problem and Google Play refund & subscriptions. Review Skywork’s Terms of Service for details on data retention and deletion; if you terminated directly, consider sending written notice by a trackable method (for example, registered mail) to prove delivery and keep copies of everything. Back up any content you want to keep because cancellation does not necessarily delete account data automatically.
SKYWORK AI PTE. LTD.
2 Science Park Drive, #01‑08, Ascent, Singapore 118222
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Written by Owen King
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.