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Cancellation service #1 in New Zealand
Skywork AI is a generative AI product and subscription service that creates presentations, research summaries, and other content. It offers mobile in-app subscriptions (App Store / Google Play) and web plans (direct / Stripe).
The company operates internationally from Singapore and relies on third‑party payment platforms for subscription management. Skywork provides features focused on slide generation, research citations, and AI-assisted workflows.
After cancellation you typically keep access until the current billing period ends. Automatic renewals stop following cancellation, provided it was done before the 24‑hour cutoff.
Cancellation usually does not delete your account or project data immediately. Stored projects, uploads, and account settings may remain accessible but could be restricted if you downgrade or lose paid features.
Skywork AI states it has no liability for subscription refunds and directs refund handling to Apple, Google, or Stripe, unless local law requires otherwise.
App Store plans show USD prices that are converted to NZD at checkout according to Apple's regional pricing and exchange rates.
Web plans are billed in USD and converted to NZD by your bank or payment processor. Exact NZD amounts are not publicly listed on Skywork's site.
| Plan | Period | Price (USD / conversion note) | Features |
|---|---|---|---|
| Plus (monthly, via App Store) | Monthly | USD 79.99 (converted to NZD at checkout) | Premium tier via in‑app purchase |
| Plus (yearly, via App Store) | Annual | USD 699.99 (converted to NZD at checkout) | Premium tier via in‑app purchase |
| Basic (monthly, via App Store) | Monthly | USD 29.99 (converted to NZD at checkout) | Basic tier via in‑app purchase |
| Basic (yearly, via App Store) | Annual | USD 299.99 (converted to NZD at checkout) | Basic tier via in‑app purchase |
| Web Monthly Plan | Monthly | USD 16.99 (converts to NZD via payment processor) | Full access, 7,000 credits/month |
| Web Quarterly Plan | Quarterly | USD 39.99 every 3 months (converts to NZD) | Full access, paid per quarter |
| Web Annual Plan | Annual | USD 149.99/year (converts to NZD) | Full access, best value per official site |
Under NZ law, services must meet acceptable quality, fit for purpose, and be supplied with reasonable care. These rights apply even if a provider's terms state otherwise.
Some users praise Skywork AI for producing well‑structured slides, coherent visuals, and good research sourcing. Benchmarks and community comments note strong accuracy on certain QA tasks.
Reported issues include unexpected billing practices (annual charge when monthly expected), failed feature delivery (e.g., video outputs), and billing after cancellation.
Users also report technical glitches (projects not loading, file export problems) and slow or automated support responses in some cases.
Many users miss the required 24‑hour cutoff and are billed for the next period. This often leads to denied refund requests from the reseller platform.
If you miss the window, contact Apple/Google/Stripe promptly and explain the situation; include supporting evidence.
Users sometimes try to cancel via Skywork's website for App Store or Google Play purchases. These must be cancelled through the app store used for the original purchase.
For web/Stripe purchases, Skywork cannot cancel directly; you must contact Stripe or use the payment portal used at checkout.
| Topic | Skywork AI | Recommended NZ user action |
|---|---|---|
| Cancellation method | Cancel via App Store / Google Play for in‑app purchases; contact Stripe for web purchases. | Cancel through the platform you used to buy (App Store, Google Play, or Stripe) at least 24 hours before renewal. |
| Refund policy | Company defers refunds to Apple, Google, or Stripe; no general in‑house refund promise. | Request refunds from the platform; if unresolved, use NZ consumer remedies or bank dispute. |
| Pricing transparency | Prices listed in USD; NZD conversion at checkout or by payment processor. | Check your final NZD charge on the receipt and your card statement for exchange differences. |
| Support responsiveness | Mixed reports: some prompt help, others slow or automated responses. | Document all interactions and escalate via the payment platform if billing issues persist. |
Identify how you purchased the subscription, gather documentation, then follow the cancellation route for that platform.
If you cannot resolve the issue directly, pursue a dispute through your bank or the relevant consumer protection channels in New Zealand.
SKYWORK AI PTE. LTD., 2 Science Park Drive, #01‑08, Ascent, Singapore 118222.
No New Zealand postal address was found for Skywork AI. For subscription cancellations or refunds, contact Apple, Google, or Stripe as appropriate.
If you need to escalate under NZ law, use the documentation checklist and contact New Zealand consumer protection agencies for guidance.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.